• Desktop Support Specialist - L2 (Linux)

    Job ID
    GROP213
    Job Type
    Permanent Full-Time
    Location : Name (EN)
    Vancouver, BC
  • Your Role:

     

    The Desktop Support Specialist – L2 (Linux), provides enhanced technical and end-user support for desktop workstations, client-side desktop applications (running on Linux), and the provisioning of Linux based Developer Workstations. 

     

    Reporting directly to the Desktop Support Services Team Lead, the ideal candidate will have a very strong back-ground in Enterprise building, deploying, supporting, and managing Linux on the Desktop including any automation tools specifically for the enterprise management of Linux Workstations.

     

    These responsibilities require both independent and team-based investigation, initiative, good judgment, good communication and problem solving skills as well as the ability to work within a collaborative team environment or with minimal supervision. 

     

    Desktop Support Specialists are required to provide support and coverage as required.  In the event coverage is needed for any statutory holiday, a day in-lieu is provided.   

     

    Your Job:

     

    • Delivering timely and high quality Desktop Support Services and management of company assets including the provisioning and setup of employee hardware (desktop, laptop, mobile device, workstation, and workspace), Microsoft Office, Microsoft Exchange, Microsoft Active Directory, specifically onto a workstation running Ubuntu on the desktop
    • Assisting with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software for both local and remote users
    • Investigating, diagnosing, troubleshooting, administering and resolving all assigned work relating to supported: operating systems, desktop applications, hardware, and peripherals including but not limited to Ubuntu, Windows (10), Microsoft Office Suite, Anti-Virus, Adobe, Sales Force, AirWatch, Boxer, iOS, Ubuntu, VirtualBox, Corporate Mobile Devices, Tablets
    • Resolving desktop workstation network related issues in a timely fashion
    • Creating and maintaining a well-organized inventory list and storage area of all equipment and parts
    • Performing any necessary upgrades on systems to ensure their longevity
    • Assisting in maintaining internal systems including IP telephone system and telephone peripherals
    • Managing the internal ticketing system including: creation, administration, action, and closure of assigned work request tickets
    • Providing Active Directory support as needed in support of resolution of end-user desktop or operating system related issues
    • Updating and enhancing internal procedures and ensuring that all documentation, runbooks, knowledge base (kb) articles, project plans, business cases, and Method of Procedures (MoPs) are up to date
    • Contributing to team strategy discussions

     

    About You:

     

    • A post-secondary degree or diploma in Information Technology Management with experience supporting desktop computing needs within a networked environment, or equivalent combination of education, training and experience
    • Minimum 3-5 years’ experience building, troubleshooting, and repairing desktop workstations and laptops in an enterprise environment
    • Minimum 3-5 years’ experience working with the Linux operating system, specifically the Ubuntu distribution, running on desktop workstations and laptops
    • Minimum 1-3 years of experience working with Enterprise automation and management tools specifically for managing Ubuntu based workstations in an Enterprise environment. Experience with Canonical Landscape would be considered a definite asset
    • Minimum 3-5 years’ experience of additional operating systems and associated hardware including Microsoft Windows 10, Apple products, iOS, OSx, and Android
    • Knowledge of Microsoft Active Directory and Group Policy management in a managed desktop environment including Ubuntu and MAC AD integration
    • Enhanced knowledge and working experience with end-user applications including: AntiVirus, SalesForce, Microsoft Exchange, Microsoft Office Suite and related applications such as Outlook, Visio and Project
    • Working knowledge of VMware virtualization, both client and server
    • Experience with scripting (PowerShell) and zero-touch desktop deployments
    • Knowledge and experience with Desktop Support Management tools such as GPO, SCCM, and/or SCOM
    • Full understanding of local area networking and the setup and configuration of end user devices, such as desktops, printers, wireless access points and other wireless devices
    • Ability to learn quickly and work both collaboratively in a team environment as well as independently in an effective and organized manner, within a complex and challenging environment
    • Ability to prioritize assigned workload and respond quickly to critical issues
    • Comfortable working under pressure in a fast-paced setting
    • Excellent interpersonal and communication skills in both verbal and written English
    • Highly resourceful with good problem-solving abilities and an enthusiastic commitment to continual learning including CI/CD
     

    About Us:

     

    Global Relay is the leading provider of cloud-based archiving, supervision, eDiscovery, and analytics for the global financial sector. We deliver services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, Bloomberg®, Thomson Reuters, social media, mobile messaging, and more – with mobile, Outlook, and web access.

     

    Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in eight other cities across the world, including major financial centers like New York, Chicago, and London.

     

    Over the years, we have won several major awards, including:

    • Company of the Year from the BC Tech Association (2016)
    • Canada’s 50 Best Small and Medium Employers (2014, 2015)
    • Canada’s Top Employers for Young People (2014)
    • Canada’s Top 10 Most Admired Corporate Cultures (2013, 2016)
    • Canada’s Best Managed Companies (2013 - present)
    • Technology Fast 50 – Leadership (2014, 2018)

     

    We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.

     

    To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

     

    Think you're a great fit for this job? Apply today with your cover letter and resume.

     

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