As a valued member of our Support Helpdesk Team, you are the face and voice of our Company. Through your knowledge, charisma and dedication, you will help ensure our clients Email and Archiving environments are running correctly and smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem solving skills to truly shine.
The Global Relay Helpdesk Team works closely with one another to collaboratively push the bar higher for customer service and satisfaction – with no cubicle walls closing in on us, our team is free to do what we do best: Help the customer.
So, if you enjoy getting to the bottom of technical issues, sifting around server logs, configuring software or troubleshooting an Exchange environment, this is the opportunity for you!
Global Relay is the leading provider of cloud-based archiving, supervision, eDiscovery, and analytics for the global financial sector. We deliver services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, Bloomberg®, Thomson Reuters, social media, mobile messaging, and more – with mobile, Outlook, and web access.
Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in eight other cities across the world, including major financial centers like New York, Chicago, and London.
Over the years, we have won several major awards, including:
We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
Think you're a great fit for this job? Apply today with your cover letter and resume.