Business Development Representative

Job ID
Job Type
Permanent Full-Time
Location : Name (EN)
New York, NY

Your Role:

Working closely with Sales Representatives and routinely with other company departments including accounting, customer training and support, the successful candidate will work primarily with prospective customers, interpreting their requirements and communicating solutions, as well as assisting with the introduction and follow-up on new products and features.


Your Job:

  • Customer outreach, providing contact with existing client base to ensure service satisfaction and to promote up-to-date knowledge of Global Relay features and overall retention
  • Provide world class service in handling and resolving customer inquiries and issues
  • Receive and incorporate feedback into Global Relay’s business performance
  • Assist the Sales team in effective post-sale follow-up and targets
  • Assemble, coordinate and distribute Marketing and Sales-related documents and materials
  • Assist customers in the selection of features and access to available services
  • Process customer requests for changes in service and add-on service purchases


About You:

  • Minimum 2 years' experience in a professional office environment or an equivalent customer service role
  • Previous experience in a sales/retail environment
  • Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs
  • Build effective and collaborative relationships with the key decision-makers and C Suite (CIO/CTO/CCO/CFO) executives within the prospect organizations
  • Aptitude to learn and speak to technology-related subject matter
  • Proven ability to listen, effectively understand a situation, carefully record key points in a conversation, seek solutions, and respond with clarity in all circumstances including challenging situations
  • Outstanding organizational skills and attention to detail are essential
  • Ability to convey enthusiasm, energy and sincerity in telephone interactions

About Us:

Global Relay is the leading provider of cloud-based archiving, information governance, surveillance, and eDiscovery solutions to the global finance sector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.


Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.


Over the years, we have won several major awards, including:

  • Company of the Year from the BC Tech Association
  • 50 Best Small and Medium Employers
  • Top Employers for Young People
  • Top 10 Most Admired Corporate Cultures
  • Best Managed Companies – Platinum
  • Technology Fast 50 – Leadership

We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.


To learn more about our business, culture, and community involvement, visit


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