Cyber Security Specialist

Job ID
Job Type
Permanent Full-Time
Location : Name (EN)
Vancouver, BC

Your Role:

The Cyber Security Specialist provides support for a suite of security services to our worldwide clients. This position responds to security threats and vulnerabilities, fulfills security requests, and escalates network and system anomalies in line with operational objectives.


Your Job:


  • Provide first level support for security incidents and requests by monitoring alerts, owning and managing security incidents through to resolution, and resolving security requests
  • Monitor network and system alerts, and own and manage network and system tickets through to warm handoff to an Operations/DevOps team member
  • Adhere at all times to separation of duties between your role as a member of the security team that monitors the activities of privileged users, and privileged network and Operations/DevOps team members that use their privileges to resolve incidents and fulfill requests in the production environment
  • Provide quality customer service, including interacting with Global Relay employees, answering internal Global Relay inquiries, and escalating as necessary
  • Register and classify received incidents and service requests
  • Undertake an immediate effort to address security issues in a timely fashion
  • Undertake an immediate effort to escalate network and system issues in a timely fashion
  • Analyze security events, incidents, and problems to provide recommendations on action
  • Update staff and clients on the status of incidents and service requests at agreed intervals
  • Escalate incidents and service requests to appropriate resources
  • Execute time-sensitive operational tasks as defined in a task list
  • Create scheduled and ad-hoc reports using identified tools such as MS Office and specialized applications
  • Train new hires
  • Perform other security related system administration duties as needed


About You:


  • Knowledge of internet and network technologies; specifically TCP/IP, UDP, SMTP, HTTP, HTTPS, FTP, SFTP and FTPS; other Internet and network technologies are an asset
  • Strong understanding of and exposure to security tools such as firewalls, IDS/IPS, anti-virus, anti-spam, and server and network device hardening
  • Ability to write and modify scripts and/or program in various languages, such as Python and PowerShell
  • Working knowledge of security incident and event management systems such as Splunk
  • Proven competence with using MS Office and other desktop applications
  • Previous experience in maintaining and troubleshooting day-to-day operational processes, such as report generation, data verification and data correlation
  • Excellent verbal and written communication skills
  • Superior attention to detail and follow-up
  • Ability to follow processes, multi-task, and excel in a fast-paced environment
  • A passion for customer satisfaction and responsiveness
  • Methodical and creative approach to problem-solving
  • Recognized security industry certifications, such as CompTIA Security+

About Us:

Global Relay is the leading provider of cloud-based archiving, information governancesurveillance, and eDiscovery solutions to the global financsector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.


Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.


Over the years, we have won several major awards, including:

  • Company of the Year from the BC Tech Association
  • Canada’s 50 Best Small and Medium Employers
  • Canada’s Top Employers for Young People
  • Canada’s Top 10 Most Admired Corporate Cultures
  • Canada’s Best Managed Companies – Platinum
  • Technology Fast 50 – Leadership

We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.


To learn more about our business, culture, and community involvement, visit


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