Area Product Manager - Customer Portal

Job ID
Job Type
Permanent Full-Time
Location : Name (EN)
London, UK

Your Role:

We are looking for a new member to join our Product Management team and they will be responsible for researching and defining enhancements, features, and upgrades to Global Relay reporting services. They will ensure our services solve real-world problems.


The Area Product Manager – Customer Portal assumes business ownership of the Customer Portal, its micro containers, workflows, and customer facing API portal area of Global Relay Products. Area Product Managers develop a strong technical understanding for their area as well as engage closely with Strategic Product Managers to understand the market and how to add value to their area in line with Global Relay’s Common Platform strategy.


Area Product Managers develop a strong technical understanding for their area as well as engage closely with Strategic Product Managers to understand the market and how to add value to their area in line with Global Relay’s Common Platform strategy.


The Area Product Manager will work closely with their peers to define stand-alone and cross-cutting features and capabilities for their product area and product. Area Product Managers may also directly manage Technical Program Managers working on major components of their product area.


Success Looks Like This:


  • Understand your product area and how it fits into the larger product to provide business value to our core markets
  • Understand our core markets and customer business problems in your area and propose intelligent solutions to the problems with the business
  • Communicate and provide a solid understanding of micro services, Kubernetes, containers, event-driven workflows, and customer facing APIs
  • Collaborate with the Strategic Product Manager to define and align the roadmap covering their service area with the strategic roadmap covering the product
  • Define and prioritize business needs to be addressed and the requirements at an Epic level that define the whole solution
  • Collaborate effectively with Technical Program Managers, Architects, and Development to break work down into small increments that can be released to market
  • Communicate the business value of features/solution in your service area to the business and customers
  • Manage and mentor direct reports in your product area as you define and prioritize requirements, plan and monitor projects, and coordinate activities across teams and departments


Your Job:


  • Remain knowledgeable about Global Relay’s market, competitive solutions, and business opportunities
  • Ability to clearly define and deliver micro services, containers, and internal workflows that will be built using API provided by the same services
  • Work directly with customers/prospects to understand what they need to be able to do with Global Relay services to be successful in their jobs
  • Serve as primary product expert (functional, not technical) for the product area for which you are responsible
  • Develop and maintain product roadmap and backlog for your product area that is aligned with the strategic platform roadmap and backlog
  • Assemble requirements into releases and be able to justify the business value of your product priorities
  • Clearly define project objectives for the development team
  • Communicate scope requirements within Global Relay using the most suitable format, including themes, initiatives, epics, user stories, workflows, use cases, narratives, and other appropriate methods
  • Ensure mapping of user stories and epics to features, market problems, and value propositions
  • Coordinate cross-product dependencies within the Product Management team
  • Manage the product lifecycle including managing successful product launches and product end-of-life
  • Support marketing, sales, and support through leading the development and maintenance of various technical marketing collateral
  • Manage your direct reports by conducting one-on-ones, reviews, coaching/training, and ensuring appropriate workload


About You:


  • 5-7 years of product management, Product Owner experience for a SaaS, or enterprise-level software company
  • 5-7 years of customer portal, workflows, and API management experience for a SaaS, or enterprise-level company
  • 5-7 years of micro services, micro front end, and Kubernetes experience
  • Experience in building/maintaining customer portals, including the internal flows and processes
  • Experience in defining and delivering external customer facing APIs
  • Ability to effectively interface & communicate with customers and all stakeholders within the organization
  • Strong technical background is required
  • Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills
  • Strong business analysis skills
  • Strong problem solving skills along with excellent verbal and written communication skills
  • Must have experience with cross-functional teams that include engineering, sales, and marketing staff
  • Working knowledge of Lean/Agile, DevOps, and traditional SDLC methodologies

About Us:

Global Relay is the leading provider of cloud-based archiving, information governance, surveillance, and eDiscovery solutions to the global finance sector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.


We’ve won major awards for our growth, management, and culture – including the Deloitte Fast 50 Leadership Award, Canada’s 10 Most Admired Corporate Cultures, and the Deloitte-sponsored Canada’s Best Managed Companies awards. Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.


Having established our dominance in the North American finance industry, we have been expanding our London operations to better serve our UK and EU customers. Our four-story EMEA headquarters on Cannon Street (near St. Paul’s Cathedral) features state-of-the-art amenities, a spectacular view of the city, and an Executive Briefing Center for customer forums and other events.


We provide fantastic opportunities to individuals passionate about business and technology. These opportunities include working alongside members of our leadership team. Receiving mentorship from seasoned technology and business professionals. And doing business with the world’s largest, most influential banks and enterprise organizations.


To learn more about our business, culture, and community involvement, visit


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