Administrative Assistant, Data Services

Job ID
GRED234
Job Type
Permanent Full-Time
Location : Name (EN)
Vancouver, BC

Your Role:

 

Do you love working with customers, have superb problem-solving or troubleshooting skills, and excellent attention to detail? Are you curious in nature, self-motivated, and take pride in your work? Join the Data Services team as an Administrative Assistant!

 

Data Services specializes in regulatory audit and ediscovery litigation support requests and ensures that historical data from a customer’s legacy solution is migrated into Global Relay Archive.  We are currently looking for analytical candidates with solid administrative experience and technical aptitude to join our bright, diligent and dynamic team.

 

The Administrative Assistant is a customer service role that focuses on requests related to data going in and out of customer archives as well as assisting customers with the management of that data. You will become a subject matter expert in data management and related services (e.g. Data Imports, Data Exports) within financial and compliance-regulated industries.

 

Your Job:

 

  • Provide exceptional first-class assistance while helping customers manage their data within their archive
  • Perform project coordination and administrative duties such as answering phone and email requests, CRM data entry, and billing
  • Organize, analyze and validate data, reports and agreements
  • Escalate urgent customer issues, bugs, and requests (analyzing, summarizing, and proposing plan of action)
  • Present solutions to our customers' needs based on Global Relay’s policies, procedures and technologies
  • Must be available for the occasional evening or holiday shift to ensure 7x24x365 department coverage

 

About You:

 

  • 1-3 years’ experience in a dynamic office environment preferred
  • Post-secondary education; undergraduate degree or equivalent experience
  • Previous legal, technical, and/or business communication required
  • Previous administration experience with the ability to manage multiple projects simultaneously
  • Ability to write and speak English fluently, with strong editing skills
  • Possess excellent problem-solving skills, organizational skills, and a keen eye for detail
  • Ability to exercise strong judgment, tact, and discretion, and can be entrusted with confidential information
  • Results-driven, self-motivated, and able to work well in a team and with minimal supervision
  • Strong technical aptitude and an appetite for continuous learning and self-improvement
  • Intermediate experience in Microsoft Office, specifically Excel and Outlook
  • Intermediate technical/desktop trouble-shooting skills and computer proficiency
  • Proven ability to self-manage and prioritize, while working on multiple projects concurrently
  • Experience in supporting software for Fortune 500 or other large companies is desirable
 

About Us:

Global Relay is the leading provider of cloud-based archiving, information governancesurveillance, and eDiscovery solutions to the global financsector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.

 

Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.

 

Over the years, we have won several major awards, including:

  • Company of the Year from the BC Tech Association
  • Canada’s 50 Best Small and Medium Employers
  • Canada’s Top Employers for Young People
  • Canada’s Top 10 Most Admired Corporate Cultures
  • Canada’s Best Managed Companies – Platinum
  • Technology Fast 50 – Leadership

We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.

 

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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