Are you curious in nature, love research and writing, and have excellent attention to detail? Join our Due Diligence team as a Technical Content Specialist! In this role, you’ll help our customer support teams provide clear, accurate answers to technical and security questions.
More than 23,000 banks, financial services firms, and other highly regulated organizations depend on Global Relay to provide critical archiving and compliance services. These organizations must comply with strict outsourcing and vendor management requirements. They also expect their service providers to meet the highest standards of security, availability, and performance. Our Due Diligence team ensures customer confidence and trust in Global Relay by providing customized responses to due diligence questionnaires (DDQs), security assessments, requests for proposals (RFPs), and other customer requests for information. The Due Diligence Team also helps other customer support teams respond to technical and security questions.
As a Technical Content Specialist, you’ll provide research and writing support to the Due Diligence team. This is a unique role that helps bridge the gap between our technical and frontline support teams by translating technical information into plain language. You’ll interview internal subject matter experts (SMEs), conduct independent research, and write polished, concise responses to complex customer questions.
Global Relay is the leading provider of cloud-based archiving, information governance, surveillance, and eDiscovery solutions to the global finance sector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.