Lead UX Researcher

Job ID
Job Type
Permanent Full-Time
Location : Name (EN)
London, UK

Your Role:


Global Relay's enterprise applications have a substantial footprint in the messaging & archiving space for compliance. This role provides an excellent opportunity to help solve tough problems and create great experiences that have a significant impact on our customers.


We are looking for a Lead UX Researcher with a strategic mindset, who is a visionary and champions our users in all phases of the product management cycle. From context and problem framing all the way through to the delivery of meaningful solutions. You will conduct research to understand our customers’ problems, work with the business to understand their needs, collaborate with designers and developers to design the final products, manage other UX Researchers and grow the team.


Your Job:


  • Build relationships and partner with key stakeholders, product managers, designers and developers to evaluate product goals and strategies to identify opportunities and conduct research to generate deeper insights
  • Conduct research to understand our customers’ problems, collaborate with product owners, designers and developers to integrate research findings and usability into the final product
  • User research: conduct field studies, surveys, interviews, ethnographic studies, demographic analysis to combine with product research, and various mixed methods
  • Comparative and competitive research: analyze and stay on top of competitive products, industry and market trends
  • Usability testing: create test plans with the product and design teams and facilitate usability sessions in person and/or remote using various tools to validate designs with customers and provide actionable recommendations
  • Develop comprehensive research strategies to drive data into decisions across the product lifecycle
  • Communicate research results and provide recommendations using data and metrics through written reports and group presentations to stakeholders and the design team
  • Develop long-term user research plans and usability sessions to help improve the end-user experience while driving business goals
  • Practice and help evolve the team’s research techniques and toolset to work effectively within a design cycle
  • Passionate about building a solid research-focused foundation to mentor and educate other designers and be a thought leader for UX research across the organization
  • Able to lead, inspire confidence and consistently obtain results from others through teamwork
  • Help grow the team at scale alongside other design managers
  • Manage other UX Researcher personnel of the design team; this includes handling HR issues, approving vacations, mentoring and developing other team members, laying out career paths


About You:

  • A proven leader with 6+ years of demonstrated end-to-end experience in all aspects of the research process from planning, recruiting, executing, analyzing and collaborating with designers to integrate the results
  • 2+ years of experience managing and mentoring other researchers/designers
  • A portfolio showing your UX research process and the various methodologies used to obtain results that helped create delightful experiences
  • Degree in HCI, Cognitive Psychology, Human Factors, Social Science, Statistics or other human behaviour-related degree preferred or equivalent demonstrated work experience
  • Competent in both qualitative and quantitative, but flexible approach to determine and execute the appropriate research method to generate actionable, data-driven insights that will inform design decisions
  • Excellent interpersonal and compelling presentation skills that allow you to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
  • A thorough understanding of the relationship between business, technology and user experience and the role of user research
  • Technical background or strong familiarity with software engineering in an agile environment is highly desirable, especially enterprise/SaaS
  • Experience working with Finance-related businesses is a plus


To Apply:

  1. Think you're a great fit for this job? Apply today with your cover letter, resume and profile (or link) in one PDF document.
  2. Applications without portfolio will not be considered.
  3. If your portfolio is protected, include password in the cover letter or resume.
  4. Applicants must be eligible to work in the United Kingdom. No phone calls please.

About Us:

Global Relay is the leading provider of cloud-based archiving, information governance, surveillance, and eDiscovery solutions to the global finance sector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.


We’ve won major awards for our growth, management, and culture – including the Deloitte Fast 50 Leadership Award, Canada’s 10 Most Admired Corporate Cultures, and the Deloitte-sponsored Canada’s Best Managed Companies awards. Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.


Having established our dominance in the North American finance industry, we have been expanding our London operations to better serve our UK and EU customers. Our four-story EMEA headquarters on Cannon Street (near St. Paul’s Cathedral) features state-of-the-art amenities, a spectacular view of the city, and an Executive Briefing Center for customer forums and other events.


We provide fantastic opportunities to individuals passionate about business and technology. These opportunities include working alongside members of our leadership team. Receiving mentorship from seasoned technology and business professionals. And doing business with the world’s largest, most influential banks and enterprise organizations.


To learn more about our business, culture, and community involvement, visit www.globalrelay.com.


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