Global Relay

Technical Product Manager - Mobile

Job ID
Job Type
Permanent Full-Time
Location : Name (EN)
Vancouver, BC
Additional Job Category
Project Management

Your Role:


Global Relay requires an experienced Technical Product Manager (“TPM”) to join the Global Relay Message Product Management team. The TPM will assume product ownership of specific components/features of Global Relay’s enterprise messaging application. They will work closely with their development and test lead counterparts, other TPMs, program management, and product management to deliver on the product roadmap, driving new products and features through the development process.


The TPM will define detailed business requirements, user stories, acceptance criteria for specific features, and collaborate with their team leads, architects, and UI/UX to ensure high quality designs are produced. The TPM will also attend daily stand-ups, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and be involved in key release activities including documentation and training.


Your Job:


Working in a dynamic team environment, the TPM is responsible for:


  • Owning the up and down responsibility for the scope and delivery of their component/feature
  • Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the Message product roadmap
  • Translating product roadmaps and feature requests into models, workflow diagrams, use cases, user stories, acceptance criteria, and other suitable artifacts
  • Collaborating with other TPMs, architects, UI/UX, and team leads to drive requirements through the design phase
  • Identifying and coordinating with program management cross-component dependencies throughout the development process
  • Working with product & program management, development, and other departments to actively remove obstacles blocking progress and ensure program is within schedule
  • Prioritizing and grooming their team(s) backlog
  • Attending regular stand-ups with your product manager and other TPMs in your product team
  • Attending daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your agile team(s)
  • Creating work estimates, tracking progress, and reporting status in the form of burn up/down charts
  • Supporting product management, program management, marketing, sales, professional services, technical documentation, training, and technical support throughout the release process with training, documentation, announcements, and other release activities
  • Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform
  • Serving as primary product expert (functional, not technical) for the components for which you are responsible


About You:


  • Degree in Engineering, Computer Science or related technical field
  • 3-5 years of experience as a technical program/product manager or product owner
  • Hands on experience with implementing mobile client solutions
  • Strong requirement elicitation, analysis, workflow design, use case modelling, domain modelling, and documentation skills
  • Experience with Agile and Scrum development methodologies
  • Ability to communicate effectively with both technical and non-technical individuals


Nice to Have:


  • Experience with a SaaS, messaging, or enterprise software company
  • Experience driving cross-team initiatives and collaborating with stakeholders across the organization       
  • Experience planning, monitoring, and reporting on project status
  • Experience as a software developer/engineer

About Us:

Global Relay is the leading provider of cloud-based archiving, information governancesurveillance, and eDiscovery solutions to the global financsector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.


Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.


Over the years, we have won several major awards, including:

  • Company of the Year from the BC Tech Association
  • Canada’s 50 Best Small and Medium Employers
  • Canada’s Top Employers for Young People
  • Canada’s Top 10 Most Admired Corporate Cultures
  • Canada’s Best Managed Companies – Platinum
  • Technology Fast 50 – Leadership

We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.


To learn more about our business, culture, and community involvement, visit


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