Global Relay

Technical Product Manager - Message Services

Job ID
Job Type
Permanent Full-Time
Location : Name (EN)
Vancouver, BC
Additional Job Category
Project Management

Your Role:


Global Relay requires an experienced Technical Product Manager (TPM) to assume ownership of the Global Relay Message backend services. You will work closely with your agile team(s), other TPMs, and Product Management to deliver on the product roadmap, driving new initiatives and features through the development process.


Working with Product Management, the TPM will define detailed business requirements and collaborate with their Team Leads, Architects, and stakeholders to ensure high quality designs are produced. TPM will also facilitate Scrum ceremonies (daily stand-up, backlog grooming, sprint planning sessions, etc.), drive release planning process, accept completed stories, monitor progress, report status, and be involved in key release activities.


Your Job:


Working in a dynamic team environment, the Technical Product Manager is responsible for:


  • Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage your component’s backlog and contribute to the product roadmap
  • Translating product roadmap initiatives and feature requests into epics and user stories with well-defined acceptance criteria
  • Creating and maintaining requirement artifacts (use cases, data models, flow charts, etc.)
  • Collaborating with other TPMs, architects, and Team Leads to drive requirements through the design phase
  • Identifying and coordinating cross-component dependencies throughout the delivery process
  • Working with product management, development, and other departments to actively remove blocking issues and ensuring program is on schedule
  • Facilitating daily stand-ups, backlog grooming, sprint planning, demos, retrospectives, and other team meetings with your agile team(s)
  • Coordinating work estimates, tracking progress, and reporting status in the form of burn up/down charts and dashboards
  • Understanding the design, business logic, and technical architecture of platform components and how those components interact with the rest of the platform
  • Serving as the primary product expert (functional, not technical) for the components for which you are responsible


About You:


  • Degree in engineering, computer science or related technical field
  • 3-5 years of experience as a technical product manager or product owner
  • Hands on experience with backend services and APIs
  • Experience with Agile and Scrum development methodologies
  • Ability to communicate effectively with both technical and non-technical individuals
  • Experience with SaaS for enterprise markets
  • Experience driving cross-team initiatives and collaborating with stakeholders across the organization
  • Experience as a business analyst with strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills
  • Experience with project management (planning, monitoring, and reporting)

About Us:

Global Relay is the leading provider of cloud-based archiving, information governancesurveillance, and eDiscovery solutions to the global financsector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.


Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.


Over the years, we have won several major awards, including:

  • Company of the Year from the BC Tech Association
  • Canada’s 50 Best Small and Medium Employers
  • Canada’s Top Employers for Young People
  • Canada’s Top 10 Most Admired Corporate Cultures
  • Canada’s Best Managed Companies – Platinum
  • Technology Fast 50 – Leadership

We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.


To learn more about our business, culture, and community involvement, visit


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