Windows Systems Administrator - L2

Job ID
Job Type
Permanent Full-Time
Location : Name (EN)
Vancouver, BC

Your Role:

The Windows Systems Administrator – L2 is a key member of the IT Operations team and works closely with our other Windows System Administrators, the Unix Systems Administrators, and the Cyber Security Operations Center (CSOC).


The Senior Windows Systems Administrator is responsible to manage and support our Microsoft Windows environment(s), both within the Windows environments supporting our SaaS Product offerings as well as the Corporate Windows Services such as Exchange, Active Directory, and Desktop Management (GPO, SCCM, MDT, MSI re-packaging).


These responsibilities require independent and team-based analyses, initiative, good judgment, great communication, problem solving, and the ability to deliver work with minimal supervision.


Your Job:


  • Administer corporate Active Directory and Microsoft Exchange environments, act as a SME for other internal and client facing AD & Exchange deployments
  • Develop, implement, and manage desktop management policies related to securing desktops, applying group policies, and deploying software
  • Update documentation, write new procedures, and detail Exchange and Active Directory configurations
  • Deliver timely and high quality incident resolution and post-incident analysis focusing on root cause, prevention, and knowledge transfer
  • Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments
  • Respond in a timely manner to Support and Operations cases related to Exchange, AD or other Windows Server issues
  • Ensure all Windows systems operate with a high service availability
  • Ensure that the corporate services adhere to our Business Continuity and Disaster Recovery Programs


About You:


  • Minimum 5 years of direct experience with Exchange and at least 10 years of overall experience in IT administration and advanced computer support
  • Technology infrastructure design, implementation and management including Microsoft Active Directory, DNS, DHCP, LDAP, MDT, and SCCM
  • Ability to monitor, test and analyze system activities to ensure maximum performance, efficiency, and availability
  • Ability to analyze system usage and plan for growth or increases in system capacity
  • Ability to identify and resolve problems affecting systems performance, efficiency, and availability in a timely manner
  • Ability to assess the need for any system reconfigurations (minor or significant)
  • Extensive knowledge of Microsoft Exchange including experience with mailbox server failover and cluster management
  • Extensive knowledge of Windows server, Active Directory, DNS, DHCP, DFS, DFS-R, File and Print Services, and GPO validation, management, and implementation
  • Knowledge of Microsoft Exchange PowerShell commands needed to manage Exchange features, roles, mailboxes, performance and troubleshooting
  • Extensive knowledge of PowerShell and ability to use in support of automation
  • Comfortable with Microsoft Office applications including Microsoft Project and Visio with knowledge of Office Outlook features, configuration and troubleshooting
  • Experience with troubleshooting & resolving complex technical problems, writes reports and creates documentation processes and procedures
  • Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment
  • Comfortable working under pressure in a fast-paced environment 
  • Excellent interpersonal and communication skills in both verbal and written English
  • Strong organization skill and initiatives
  • Resourcefulness in problem solving abilities
  • Knowledge of IP phone systems would be considered an asset
  • Microsoft MCSA, A+, or MTA certification would be considered an asset

About Us:

Global Relay is the leading provider of cloud-based archiving, information governance, surveillance, and eDiscovery solutions to the global finance sector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.


Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.


Over the years, we have won several major awards, including:

  • Company of the Year from the BC Tech Association
  • Canada’s 50 Best Small and Medium Employers
  • Canada’s Top Employers for Young People
  • Canada’s Top 10 Most Admired Corporate Cultures
  • Canada’s Best Managed Companies – Platinum
  • Technology Fast 50 – Leadership

We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.


To learn more about our business, culture, and community involvement, visit


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