Cyber Security Specialist

Job ID
Job Type
Permanent Full-Time
Location : Name (EN)
London, UK

Your Role:

You are a Junior Cyber Security Specialist considering your 1STor 2ND job move, looking for a company that will reward your input and nurture you talent. You love a great coffee and a healthy snack to kick start your morning and a craft beer on tap or a glass of wine to wind down after work with colleagues. At Global Relay, within our state of the art London offices we offer this and a whole lot more because we realise that our world class leading products are built by great people, so  let us help you to become great. Being driven by Cyber Security, are you motivated to solve problems, dig into investigations and find the "why" and "how" behind an event?


As a Cyber Security Specialist I at Global Relay, you'll be part of a global 24x7x365 Cyber Security Operations Center which provides support for a suite of security services to our worldwide clients. This position responds to security threats and vulnerabilities, fulfills security requests, and escalates network and system anomalies in line with operational objectives.


Role Responsibilities:


  • Providing level-one support for security incidents and requests by monitoring alerts, owning and managing security incidents through to resolution, and resolving security request
  • Monitor Global Relay systems for threats, attacks, intrusions and unusual, unauthorized or illegal activity
  • Perform vulnerability scans on all internal and external assets
  • Monitoring, identifying, and validating security event logs from Active Directory, production systems, anti-virus/anti-malware, and HIPS.
  • Participate in the creation of internal phishing campaigns and other awareness training.
  • Monitoring network and system alerts, and own and manage network and system tickets through to warm handoff to an Operations/DevOps team member
  • Take on responsibility for internal initiatives such as automation with scripting, tuning alerts, or maintaining in-house applications.
  • Providing quality customer service, including interacting with Global Relay employees, answering internal Global Relay inquiries, and escalating where necessary
  • Undertaking an immediate effort to address security issues and escalate network and system issues in a timely fashion
  • Analyzing security events, incidents, and problems to provide recommendations on action 
  • Updating staff and clients on the status of incidents and service requests at agreed intervals
  • Escalating incidents and service requests to appropriate resources
  • Creating scheduled and ad-hoc reports using identified tools such as MS Office and specialized or custom applications
  • Performing other security related system administration duties as needed including password rotations and system upgrades.
  • Adhering at all times to separation of duties between your role as a member of the security team that monitors the activities of privileged users, and privileged network and Operations/DevOps team members that use their privileges to resolve incidents and fulfill requests in the production environment



  • Degree or Diploma in a relevant area of study with a preference for Computer Science, Information Security or Computer Engineering
  • Recognized security industry certifications, such as CompTIA Security+, GIAC/SANS, ISC2 are an asset.
  • Excellent verbal and written communication skills
  • Superior attention to detail and follow-up
  • Working knowledge of Security Incident and Event Management systems
  • Ability to write and modify scripts and/or program in various languages, such as Python and PowerShell
  • Knowledge of internet and network technologies; specifically TCP/IP, UDP, SMTP, HTTP, HTTPS, FTP, SFTP and FTPS; any other Internet and network technologies would be an asset
  • Previous experience in maintaining and troubleshooting day-to-day operational processes, such as report generation, data verification and data correlation
  • Strong understanding of and exposure to security tools such as firewalls, IDS/IPS, anti-virus, email security, and server and network device hardening
  • Proven competence with using MS Office and other desktop applications
  • Ability to follow processes, multi-task, and excel in a fast-paced environment
  • A passion for customer satisfaction and responsiveness
  • Methodical and creative approach to problem-solving

About Us:

Global Relay is the leading provider of cloud-based archiving, information governance, surveillance, and eDiscovery solutions to the global finance sector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.


We’ve won major awards for our growth, management, and culture – including the Deloitte Fast 50 Leadership Award, Canada’s 10 Most Admired Corporate Cultures, and the Deloitte-sponsored Canada’s Best Managed Companies awards. Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.


Having established our dominance in the North American finance industry, we have been expanding our London operations to better serve our UK and EU customers. Our four-story EMEA headquarters on Cannon Street (near St. Paul’s Cathedral) features state-of-the-art amenities, a spectacular view of the city, and an Executive Briefing Center for customer forums and other events.


We provide fantastic opportunities to individuals passionate about business and technology. These opportunities include working alongside members of our leadership team. Receiving mentorship from seasoned technology and business professionals. And doing business with the world’s largest, most influential banks and enterprise organizations.


To learn more about our business, culture, and community involvement, visit


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