The Desktop Support Specialist L2 – Linux, provides enhanced technical and end-user support for desktop workstations, client-server based desktop applications and all corporately provisioned devices, for all staff, with a significant focus on Linux, Ubuntu, and Landscape.
General responsibilities include but are not limited to: timely troubleshooting and resolution of any hardware problems on desktop workstations, wireless devices including laptops, tablets, cell phones, printers, plotters, and projectors as well as application software, and operating systems. The on-going support and maintenance of computers and applicable equipment over its complete life cycle for company hardware, software, and periphery components.
Troubleshooting and maintenance of internal corporate support systems and the on-going development and maintenance of desktop-related systems such as automated desktop provisioning. The ability to provide enhanced support to non-windows based desktop operating systems such as Ubuntu is required. Knowledge and enhanced experience working with ticketing and desktop management applications and systems.
These responsibilities require both independent and team-based investigation, initiative, good judgment, good communication and problem solving skills as well as the ability to work within a team or with minimal supervision.
Desktop Support Specialists are required to provide support and coverage as required. In the event coverage is needed for any statutory holiday, a day in-lieu is provided.
Global Relay is the leading provider of cloud-based archiving, information governance, surveillance, and eDiscovery solutions to the global finance sector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.
Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.
Over the years, we have won several major awards, including:
We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.