Desktop Support Specialist (Linux) - L2

Job ID
Job Type
Permanent Full-Time
Location : Name (EN)
Vancouver, BC

Your Role:

The Desktop Support Specialist L2 – Linux, provides enhanced technical and end-user support for desktop workstations, client-server based desktop applications and all corporately provisioned devices, for all staff, with a significant focus on Linux, Ubuntu, and Landscape. 


General responsibilities include but are not limited to: timely troubleshooting and resolution of any hardware problems on desktop workstations, wireless devices including laptops, tablets, cell phones, printers, plotters, and projectors as well as application software, and operating systems. The on-going support and maintenance of computers and applicable equipment over its complete life cycle for company hardware, software, and periphery components.


Troubleshooting and maintenance of internal corporate support systems and the on-going development and maintenance of desktop-related systems such as automated desktop provisioning.  The ability to provide enhanced support to non-windows based desktop operating systems such as Ubuntu is required. Knowledge and enhanced experience working with ticketing and desktop management applications and systems.


These responsibilities require both independent and team-based investigation, initiative, good judgment, good communication and problem solving skills as well as the ability to work within a team or with minimal supervision. 


Desktop Support Specialists are required to provide support and coverage as required. In the event coverage is needed for any statutory holiday, a day in-lieu is provided. 


Your Job:


  • Timely and high quality delivery of corporate services and assets such as the provisioning and setup of employee hardware (desktop, laptop, mobile device, workstation, and workspace), Microsoft Office, Microsoft Exchange, Microsoft Active Directory and overall management of corporate assets
  • Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software for both local and remote users
  • Investigation, diagnoses, troubleshooting, administration and final resolution of all assigned work relating to supported: operating systems, desktop applications, hardware, and peripherals including but not limited to Windows (7, 8, 10), Microsoft Office Suite, Anti-Virus, Adobe, Sales Force, AirWatch, Boxer, iOS, Ubuntu, VirtualBox, Corporate Mobile Devices, Tablets
  • Timely resolution of desktop workstation network related issues
  • Create and maintain a well-organized inventory list and storage area of all equipment and parts
  • Perform any necessary upgrades on systems to ensure their longevity
  • Assist in maintaining internal systems including IP telephone system and telephone peripherals
  • Tickets and ticketing system including: creation, administration, action, and closure of assigned work request tickets
  • Evolution and support of the desktop deployment automation tool suite
  • Active Directory support as needed in support of resolution of end-user desktop or operating system related issues
  • Updating and enhancing internal procedures and ensuring that all documentation, runbooks, knowledge base (kb) articles, project plans, business cases, and Method of Procedures (MoPs) are up to date
  • Ability to contribute to team strategy discussions

About You:


  • A post-secondary degree or diploma in Information Technology Management with experience supporting desktop computing needs within a networked environment, or equivalent combination of education, training and experience
  • 3-5 years’ experience building, troubleshooting, and repairing desktops and laptops in an enterprise environment
  • 3-5 years’ knowledge of, and experience with Linux operating system specifically Ubuntu distro
  • Extensive experience with and knowledge supporting Canonical Landscape
  • Extensive experience and knowledge of additional operating systems and associated hardware including Microsoft Windows 10, Apple products, iOS, OSx, and Android
  • Demonstrated knowledge of Microsoft Active Directory and Group Policy management in a managed desktop environment including Ubuntu and MAC AD integration
  • Enhanced knowledge and working experience with end-user applications including: AntiVirus, SalesForce, Microsoft Exchange, Microsoft Office Suite and related applications such as Outlook, Visio and Project
  • Working knowledge of VMware virtualization, both client and server
  • Enhanced experience with scripting (PowerShell) and zero-touch desktop deployments
  • Enhanced knowledge and experience with Desktop Support Management tools such as GPO, SCCM, and/or SCOM
  • Full understanding of local area networking and the setup and configuration of end user devices, such as desktops, printers, wireless access points and other wireless devices
  • Demonstrated ability to learn quickly and work both collaboratively in a team environment as well as independently in an effective and organized manner, within a complex and challenging environment
  • Ability to prioritize assigned workload and respond quickly to critical issues
  • Comfortable working under pressure in a fast-paced setting
  • Excellent interpersonal and communication skills in both verbal and written English
  • Highly resourceful with good problem-solving abilities and an enthusiastic commitment to continual learning including CI/CD

About Us:

Global Relay is the leading provider of cloud-based archiving, information governance, surveillance, and eDiscovery solutions to the global finance sector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.


Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.


Over the years, we have won several major awards, including:

  • Company of the Year from the BC Tech Association
  • Canada’s 50 Best Small and Medium Employers
  • Canada’s Top Employers for Young People
  • Canada’s Top 10 Most Admired Corporate Cultures
  • Canada’s Best Managed Companies – Platinum
  • Technology Fast 50 – Leadership

We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.


To learn more about our business, culture, and community involvement, visit


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