Corporate IT Manager

Job ID
Job Type
Permanent Full-Time
Location : Name (EN)
Vancouver, BC

Your Role:

We are looking for a Corporate IT Manager to join our growing IT Infrastructure team. If that is you, you will be responsible for assisting in engineering, long-term strategies, planning, integration, and deployments pertaining to the corporate Windows environment, as well as other corporate IT services.


You will work closely with all members of the IT Operations team to continuously design, evolve, build, and ensure the integration, manageability, and security of highly available Windows services, IT systems and applications. Working closely with other units, you will ensure that the design of Global Relay’s corporate IT environment integrates with other technologies such as storage, virtualization, containerization, and all systems and services. You will be a resource to the Development, Operations, and Service teams as well as other initiatives in support of Global Relay’s interests.


Your Job:


  • Develop, engineer, and implement long term strategies for the corporate Windows services and IT environment
  • Implement enhanced monitoring, functional testing, and system analysis automation to ensure maximum performance, efficiency, and availability of corporate IT services
  • Work closely with your colleagues within the Operations team and users to identify, troubleshoot, diagnose, and correct system related issues as they arise
  • Continually monitor, analyze, and report on system usage and plan for growth or increases in system capacity as neededDeliver timely and high quality work on incident resolution and post-incident analysis focusing on root cause analysis, problem prevention, and knowledge sharingImplement and maintain Problem Management methodologies in order to resolve any chronic or known issues  affecting systems performance, efficiency, and availability
  • Develop and implement strategies for providing proactive support resulting in high service availability
  • Develop automation strategies for accelerated provisioning and configurations of devices and services
  • Assess the need for any IT architecture or system re-architecture or reconfigurations (minor or significant)
  • Ensure that all Corporate services adhere to Global Relay’s Business Continuity and Disaster Recovery Programs
  • Wherever possible, implement the automation of security patching, software updates,  license compliance, and user password resets
  • Ensure all systems operate securely following Global Relay’s security guidelines
  • Develop training programs for onboarding new team members
  • Provide mentorship and leadership for your team


About You:


  • Minimum 8 years of relevant professional work experience and domain knowledge in supporting an enterprise Windows environment
  • Minimum 8 years of relevant experience supervising and leading a team
  • Minimum 8 year’s experience with Enterprise Windows design and implementation
  • Knowledge and experience in the fundamentals of Windows Systems Administration and supporting tools - AD, ADFS, DHCP, LDAP, DFS, Server, Hyper-V, Core, GPO, SCCM, SCOM, MDT, DNS, networking, storage, clustering, VB Script
  • In depth knowledge of current Windows information technology systems, infrastructures, and technologies including network integration
  • Knowledge of Microsoft Exchange PowerShell commands needed to manage Exchange features, roles, mailboxes, performance and troubleshooting
  • Experience with managing, administrating, and maintaining MS Exchange high availability cluster
  • Excellent leadership skills and proven work experience as a team lead in an Enterprise environment
  • Demonstrate solid written and verbal communication skills, and  a willingness to present/share knowledge and information
  • Experience with troubleshooting & resolving complex technical problems and the ability to create relevant reporting and/or process, procedure, and runbook documentation
  • Experience in supporting asset, inventory and vendor warranty (RMA) management
  • Comfortable working under pressure in a fast-paced environment
  • Strong organization skills and initiative
  • Knowledge of IP phone systems, Linux and collaboration tools would be considered an asset
  • Applicants with Microsoft MCSE, MCSA, MCP, A+, or MTA certification will be prioritized
  • ITIL Fundamentals, working with service levels, and knowledge in various ITSM tools will be considered an asset
  • Must be available after hours and/or weekends for emergency or on-call related work supporting any service impacting incidents and their resolution including any scheduled maintenance activities that occur during maintenance windows (outside of regular business hours)


About Us:

Global Relay is the leading provider of cloud-based archiving, information governance, surveillance, and eDiscovery solutions to the global finance sector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.


Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.


Over the years, we have won several major awards, including:

  • Company of the Year from the BC Tech Association
  • Canada’s 50 Best Small and Medium Employers
  • Canada’s Top Employers for Young People
  • Canada’s Top 10 Most Admired Corporate Cultures
  • Canada’s Best Managed Companies – Platinum
  • Technology Fast 50 – Leadership

We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.


To learn more about our business, culture, and community involvement, visit


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