Solutions Engineer

Job ID
Job Type
Permanent Full-Time
Location : Name (EN)
Vancouver, BC

Your Role:

The Solutions Engineer is a collaborative customer facing role that provides an opportunity to work with Global Relay teams, prospects, and customers to accelerate the deployment, adoption and sales of Global Relay data converters. Core responsibilities include: pre-sales engineering and solution design, assistance to the sales teams, client presentations, and creating and maintaining relationships with customers. The Solutions Engineer is expected to engage with customers, evaluate business needs, problem-solve, assign tasks, and implement solutions in order to assist customers with implementing Global Relay services and drive user adoption.


Your Job:

  • Analyze and understand client needs
  • Own technical vendor relationships and liaise with product on requirements & enhancements
  • Instill confidence through customer interactions and clear communication
  • Conduct competitive analysis and market research
  • Produce analysis reports detailing your conclusions and recommendation
  • Identify opportunities, lost sales and provide recommended growth strategies
  • Create plans for implementation of identified needs
  • Collect customer feedback for product enhancement
  • Troubleshoot complex issues related to project implementation
  • Advise customers on technical or procedural issues
  • Work with Product Managers to understand current offerings and roadmap
  • Monitor customer needs to determine potential new sales efforts
  • Manage targeted value propositions campaigns and drive new sales
  • Serve as the voice of the customer to drive continuous improvement across the product
  • Maintain competitive intelligence on primary competitors
  • Assist sales with strategic product discussions
  • Manage technical validation to ensure customer satisfaction
  • Effective time management skills in a dynamic sales environment

About You:

  • Minimum 3-5 years’ Project Management experience
  • Aptitude to learn and speak to technology-related subject matter
  • Eloquently translate technological solutions in terms of business value
  • Previous experience in a SaaS sales environment
  • Understanding of general sale processes, methodologies and CRM workflows
  • Outstanding organizational skills and attention to detail
  • Ability to convey enthusiasm, energy and sincerity in telephone interactions
  • Proven ability to listen, record key points in a conversation, seek solutions, and respond with clarity
  • Ability to convey enthusiasm, energy and sincerity in telephone interactions

About Us:

Global Relay is the leading provider of cloud-based archiving, information governancesurveillance, and eDiscovery solutions to the global financsector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.


Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.


Over the years, we have won several major awards, including:

  • Company of the Year from the BC Tech Association
  • Canada’s 50 Best Small and Medium Employers
  • Canada’s Top Employers for Young People
  • Canada’s Top 10 Most Admired Corporate Cultures
  • Canada’s Best Managed Companies – Platinum
  • Technology Fast 50 – Leadership

We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.


To learn more about our business, culture, and community involvement, visit


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