Administrative Assistant - Partners Program

Job ID
Job Type
Permanent Full-Time
Location : Name (EN)
Vancouver, BC

Your Role:

The Partners team works to promote sales and provide operational support for channel partners. The Administrative Assistant - Partners Program provides support to the Partners team to ensure smooth day to day operations. Responsibilities will mainly be in post-sales and accounting reconciliations of resold customers. Additional responsibilities may include responding to resold partner inquiries, data entry, and monthly reporting.



Your Job:

  • Monthly Account reconciliation of invoices from partners
  • Assist and coordinate Partner Program business development activities by setting up phone calls, demonstrations, training sessions, webinars and various correspondences between partners
  • Coordinating with Global Relay’s Provisioning, Support, Accounting, Training and Legal teams to promptly respond to partner/customer inquiries and questions
  • Maintain up-to-date customer and reseller pipeline information and data entry in
  • Ensure partner processes are updated on internal Wiki
  • Follow-up on inbound partner inquiries, sales demo inquiries and product questions
  • Compose correspondence to customers and Partners, coordinate meetings, circulate agendas and training and marketing material
  • Various other duties as projects arise

About You:

  • Post-secondary education complemented by relevant work experience or training
  • Excellent English communication skills, interpersonal, presentation and listening skills
  • Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook)
  • Exceptional time-management and organizational & prioritizing skills with great attention to detail is essential
  • Comfortable working with technology and computers and demonstrates the ability to learn new software quickly
  • Strong work ethic with a willingness to multi-task and flexible to take on varied responsibilities
  • Ability to exercise tact and discretion and can be entrusted with confidential information
  • Good judgment to proactively and independently solve problems and make decisions
  • Goal-oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning; comfortable working under pressure in a fast-paced environment
  • A friendly, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
  • Previous experience with SalesForce or other CRM system is an asset

About Us:

Global Relay is the leading provider of cloud-based archiving, information governancesurveillance, and eDiscovery solutions to the global financsector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.


Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.


Over the years, we have won several major awards, including:

  • Company of the Year from the BC Tech Association
  • Canada’s 50 Best Small and Medium Employers
  • Canada’s Top Employers for Young People
  • Canada’s Top 10 Most Admired Corporate Cultures
  • Canada’s Best Managed Companies – Platinum
  • Technology Fast 50 – Leadership

We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.


To learn more about our business, culture, and community involvement, visit


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