Channel Partner Representative

Job ID
Job Type
Permanent Full-Time
Location : Name (EN)
Vancouver, BC

Your Role:

The Channel Partner Representative’s main responsibility is to promote, maintain and solicit Partner relationships to increase revenue through Channel Partners. The Channel Partner Representative will work with resellers to provide operational support to the resellers in order to increase revenue. Responsibilities will include providing demonstrations and sales calls to potential customers. Providing partners with sales training and marketing materials and to maintain an ongoing mutual relationship.

Your Job:


  • Assist with Channel Partner business development
  • Provide demonstrations, sales calls and partner training to Channel Partners and prospective customers
  • Respond to incoming potential partner inquiries
  • Manage day to day inquiries from Partners and resold customers
  • Proactively contact partners to provide support, marketing, updates on products, and promote sales
  • Compose and respond to inquiries from Customers and Partners by coordinating with Global Relay’s Provisioning, Support, Accounting, Training, and Legal teams and ensure all questions have been responded to in a timely manner
  • Maintain up to date partner and customer pipeline information in
  • Support and promote partner marketing activities and events
  • Work with Data Services, Accounting, and Support teams on the follow through and completion of all resold customer terminations
  • Work with major partners on marketing initiatives and create marketing materials to promote sales
  • Work with Global Relay’s Marketing team to provide resource materials for partners to distribute
  • Proactively look for, reach out, and sign up potential partners through different streams to bring in revenue

About You:

  • Post-Secondary education complemented by relevant work experience or training is preferred
  • Strong verbal and written communication skills, interpersonal and listening skills
  • Excellent customer service and presentation skills
  • Proficient in Microsoft Office Applications (Word, Excel, PowerPoint & Outlook)
  • Exceptional time-management, organizational and prioritizing skills with great attention to detail is essential
  • Comfortable working with technology and computers and demonstrates ability to learn new software quickly
  • Strong work ethic with a willingness to multi-task and flexible to take on varied responsibilities
  • Ability to exercise tact and discretion and can be entrusted with confidential information
  • Good judgment to proactively and independently solve problems and make decisions
  • Goal-oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning
  • Comfortable working under pressure in a fast-paced environment
  • A friendly, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations
  • Previous experience with SalesForce or other CRM system is an asset

About Us:

Global Relay is the leading provider of cloud-based archiving, information governancesurveillance, and eDiscovery solutions to the global financsector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.


Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.


Over the years, we have won several major awards, including:

  • Company of the Year from the BC Tech Association
  • Canada’s 50 Best Small and Medium Employers
  • Canada’s Top Employers for Young People
  • Canada’s Top 10 Most Admired Corporate Cultures
  • Canada’s Best Managed Companies – Platinum
  • Technology Fast 50 – Leadership

We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.


To learn more about our business, culture, and community involvement, visit


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