Technical Writer

Job ID
GRDV990
Job Type
Permanent Full-Time
Location : Name (EN)
Vancouver, BC
Additional Job Category
Product Management

Your Role:

This is a great opportunity for an experienced Technical Writer to join our team.

 

Our Technical Communication team is dedicated to user advocacy and user success.

 

To this end, the Technical Writer will work with us to create a diverse set of user assistance content, purpose-built to empower users to master the concepts and tasks specific to their job.

 

The successful candidate will create user and configuration guides, online help, reference cards, release and maintenance notifications, training material, FAQs, overviews, microcontent, snippets, video scripts, API/developer documentation, and other relevant artifacts.

 

The candidate must also have experience with a range of content delivery tools, so we can tailor material to a range of technical aptitudes, learning styles, and use cases.

 

Your Job:

 

  • Create high quality user assistance material and/or training content in support of Global Relay’s solutions
  • Contribute to the corporate technical documentation style, voice, and requirements
  • Enforce our corporate style and voice on all user assistance artifacts
  • Interact with subject matter experts to compile comprehensive, user-centric content
  • Keep abreast of trends and technology in technical communication with an eye to implement them at Global Relay
  • Ensure the successful completion of all user content required for each product release or upgrade, including secondary and complementary material
  • Research tools and methodologies to advance the quality of content and its production
  • Advocate for the user in design and stakeholder meetings

 

About You:

 

  • Degree/Diploma in English, technical writing, computer science, or related field
  • Minimum of five years technical writing experience with solid portfolio
  • API and/or CMS experience to help us expand the delivery of our content
  • Working knowledge of the following:
    • Microsoft Office Suite
    • Online documentation tools, e.g. Flare
    • Knowledge base authoring tools, e.g. Salesforce Knowledge
    • Email campaign tools, e.g. ConstantContact, HubSpot
    • Graphic editing tools - e.g. Illustrator, Visio, Photoshop, Snaggit - and Adobe Acrobat
    • CSS and HTML
  • Experience using process tools to manage projects and broadcast progress, e.g. Jira
  • Understanding of adult education fundamentals
  • Excellent oral and written communication skills
  • Strong interpersonal skills to work effectively with internal customers, subject matter experts, all levels of management, and peers

 

Nice to Haves:

 

  • Script writing experience
  • Copywriting proficiency
  • Writing for UI knowledge
  • Coding know-how
  • Structured language familiarity

About Us:

 

Global Relay is the leading provider of cloud-based archiving, information governance, surveillance, and eDiscovery solutions to the global finance sector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.

 

Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.

 

Over the years, we have won several major awards, including:

 

  • Company of the Year from the BC Tech Association
  • Canada’s 50 Best Small and Medium Employers
  • Canada’s Top Employers for Young People
  • Canada’s Top 10 Most Admired Corporate Cultures
  • Canada’s Best Managed Companies – Platinum
  • Technology Fast 50 – Leadership

 

We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.

 

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

 

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