Team Lead, Revenue and Receivables

Job ID
Job Type
Permanent Full-Time
Location : Name (EN)
Vancouver, BC

Your Role:

Reporting to the Billing Manager, the primary responsibility is for all areas of revenue/billing, accounts receivables, and collections for Global Relay’s enterprise customers. We are looking for a hands-on individual that is willing to learn, work, and grow in a fast-paced environment!

Your Job:

  • Manage a current team of two in accounts receivable
  • Provide leadership and guidance to the team, including performance management
  • Responsible for customer billing to ensure that work is completed on a timely basis
    • Monitor all aspects of the revenue cycle, including new customer signups, change orders, special projects, and terminations
    • Review sales invoices, credit notes, service contracts, and change orders for recurring and one-time services
    • Act as a point of escalation for customer billing disputes and resolve issues
  • Responsible for accounts receivable sub-ledger and related collection
    • Review the sub-ledger to identify customer accounts that are collection risks and resolve accordingly
    • Oversee the collection process to meet targets
    • Oversee the proper application of receipts to customer accounts
  • Support with small to medium size (SMB) customer billing and collections (as required)
  • Assist the Billing Manager in the overall management of billing operations
  • Provide key metric and performance indicators to Billing Manager and other stakeholders
  • Work cross-functionally with other departments, including Sales and Customer Success, to ensure our billing records are updated on a timely basis, and provide assistance (as required)
  • Communicate process and procedural changes to team members and provide training (as required)
  • Continuously evaluate and improve current procedures to maximize efficiencies
  • Assist in special projects including system implementations (as required)
  • Help with administrative duties and/or ad hoc tasks or reports
  • This role may require overtime when there are impending deadlines


About You:

  • A minimum of 3 years of experience working in an accounting department
  • A minimum of 1 year experience in a supervisory role
  • Post-secondary education in business, finance, or accounting is an asset
  • Experience with a CRM, preferably Salesforce, is an asset
  • Intermediate knowledge of MS Excel
  • Ability to work independently as well as within a team with minimal supervision
  • Impeccable accuracy with numbers and high attention to detail
  • Exceptional organizational skills with the ability to prioritize and time-manage
  • Excellent communication skills, both spoken and written
  • Strong work ethic and integrity

About Us:

Global Relay is the leading provider of cloud-based archiving, information governance, surveillance, and eDiscovery solutions to the global finance sector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.


Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.


Over the years, we have won several major awards, including:

  • Company of the Year from the BC Tech Association
  • Canada’s 50 Best Small and Medium Employers
  • Canada’s Top Employers for Young People
  • Canada’s Top 10 Most Admired Corporate Cultures
  • Canada’s Best Managed Companies – Platinum
  • Technology Fast 50 – Leadership

We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.


To learn more about our business, culture, and community involvement, visit




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