As an Implementation Specialist joining our growing team, you’re a bright, energetic individual bringing with you, your hybrid skillset: technical savvy, great communication (written and verbal), all underpinned with solid business and commercial acumen.
You’ll be working on SaaS / cloud-based implementations, juggling multiple customers at one time, leading their technical and / or business stakeholders through the setup and onboarding to Global Relay’s Compliance product suite.
Excelling at this role means providing the customer with a seamless experience in terms of implementation and on-boarding, navigating the resolution of technical issues as they arise and providing excellent customer service every step of the way.
You’ll find yourself in a supportive environment that encourages growth and continual learning, both personally and professionally.
Global Relay offers a competitive salary and we also have an attractive benefits package allowing you a great work-life balance, including a flexible holiday policy, extended health benefits and regular socials.
We provide extensive training and continuous personal and professional development are important to us. You will be guided and mentored throughout and progression opportunities abound in a fast growing international company.
Global Relay is the leading provider of cloud-based archiving, information governance, surveillance, and eDiscovery solutions to the global finance sector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.
Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.
Over the years, we have won several major awards, including:
We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.