Global Relay

Technical Implementation Specialist

Job ID
GRPR133
Job Type
Permanent Full-Time
Location : Name (EN)
Vancouver, BC

Your Role:

 

As an Implementation Specialist joining our growing team, you’re a bright, energetic individual bringing with you, your hybrid skillset: technical savvy, great communication (written and verbal), all underpinned with solid business and commercial acumen.

 

You’ll be working on SaaS / cloud-based implementations, juggling multiple customers at one time, leading their technical and / or business stakeholders through the setup and onboarding to Global Relay’s Compliance product suite.

 

Excelling at this role means providing the customer with a seamless experience in terms of implementation and on-boarding, navigating the resolution of technical issues as they arise and providing excellent customer service every step of the way.

 

You’ll find yourself in a supportive environment that encourages growth and continual learning, both personally and professionally. 

 

Your Job:

 

  • Implementing and onboarding global customers onto Global Relay’s product suite, navigating technical challenges and being the ‘face’ of Global Relay
  • Maintaining a high standard of communication and customer service to the throughout the entire onboarding process
  • Strong personal organization and management; juggling priorities, meeting deadlines, setting expectations, both externally and internally
  • Working effectively as a key member of a wider team during customer onboarding with a shared goal of success; collaboration with other teams and specialisms is key to your success
  • Actively contributing to the Implementation team’s knowledge base and learning
  • Working with Sales team, as and when required to assist with pre-sales, POCs (Proof Of Concepts) as well as providing any other technical expertise required
  • Submitting and maintaining ownership of issues to our internal support, DevOps and Product teams to resolve technical issues encountered during Implementation that require further investigation / analysis

 

About You:

 

  • 2+ years of experience in SaaS “hands on” implementation, configuration and setup or equivalent is required
  • Goal oriented self-starter who can work independently as well as excel in a team environment with minimal supervision
  • General understanding of domains, networking principles, message flow, and email protocols is required
  • Excellent interpersonal and communication skills with top-drawer telephone and email etiquette
  • Ability to work on several projects concurrently, with good quality results and high attention to details
  • Strong analytical and problem solving skills
  • Exposure to various hosted and cloud-based email providers (i.e. Microsoft 365 & Hosted Exchange, G Suite amongst others) particularly around journaling, is a strong asset
  • Knowledge and familiarity with Active Directory, LDAP, SAML / SSO is also a nice to have
  • Experience with Salesforce CRM and Confluence is desirable 

 

Benefits:

 

Global Relay offers a competitive salary and we also have an attractive benefits package allowing you a great work-life balance, including a flexible holiday policy, extended health benefits and regular socials.

 

We provide extensive training and continuous personal and professional development are important to us. You will be guided and mentored throughout and progression opportunities abound in a fast growing international company.

About Us:

Global Relay is the leading provider of cloud-based archiving, information governancesurveillance, and eDiscovery solutions to the global financsector. We help financial services firms preserve and supervise their communications data for regulatory compliance, risk mitigation, and litigation readiness. We deliver our services to over 20,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports email, instant messaging, text, market data chat, social media, enterprise social networking, voice, trade data, websites, and more. Recently, we also launched a compliant messaging platform specifically for the finance industry.

 

Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in six other cities across the world, including major financial centers like New York, Chicago, and London.

 

Over the years, we have won several major awards, including:

  • Company of the Year from the BC Tech Association
  • Canada’s 50 Best Small and Medium Employers
  • Canada’s Top Employers for Young People
  • Canada’s Top 10 Most Admired Corporate Cultures
  • Canada’s Best Managed Companies – Platinum
  • Technology Fast 50 – Leadership

We provide fantastic opportunities to individuals passionate about business and technology. For those with international business aspirations, we offer invaluable opportunities for doing business with some of the world’s largest, most influential firms. Our company is also perfect for those who want to create cool technology using massively scalable, big-data architecture, with a strong focus on mobile.

 

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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