Global Relay

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This is a business development role focused on new accounts. The successful candidate will be responsible for driving the sales cycle from end to end. Working closely with other company departments, the successful candidate will work primarily with prospective customers to interpret their requirements and communicate effective solutions.   Your Job: - Develop and maintain strong relationships with prospective customers in Global Relay’s target markets - Determine and qualify opportunities for Global Relay services - Gather customer requirements and competitively position Global Relay services - Manage opportunities through the sales cycle and close new business to increase revenue - Leverage existing relationships to introduce and promote Global Relay services - Provide services demonstrations to key stakeholders - Negotiate and participate in the contractual process to ensure closure of opportunities - Ability to manage complex business and technical relationships - Attend industry events, such as regional & national compliance conferences About You: - Minimum 2-5 years’ experience in sales or business development role - Experience selling Cloud Services into financial services and insurance verticals - Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs - Build effective and collaborative relationships with the key decision-makers and C Suite (CIO/CTO/CCO/CFO) executives within the prospect organizations - Proven ability to listen, effectively understand a situation, carefully record key points in a conversation, seek solutions, and respond with clarity in all circumstances including challenging situations - Willingness to travel to industry events and conferences  - Outstanding organizational skills and attention to detail are essential - Previous direct experience with Salesforce or another CRM system is an asset
Job ID
GRBD238
Location : Name (EN)
London, UK
This is a business development role focused on new accounts. The successful candidate will be responsible for driving the sales cycle from end to end. Working closely with other company departments, the successful candidate will work primarily with prospective customers to interpret their requirements and communicate effective solutions.   Your Job:   - Develop and maintain strong relationships with prospective customers in Global Relay’s target markets - Determine and qualify opportunities for Global Relay services - Gather customer requirements and competitively position Global Relay services - Manage opportunities through the sales cycle and close new business to increase revenue - Leverage existing relationships to introduce and promote Global Relay services - Provide services demonstrations to key stakeholders - Negotiate and participate in the contractual process to ensure closure of opportunities - Ability to manage complex business and technical relationships - Attend industry events, such as regional & national compliance conferences   About You: - Minimum 2-5 years’ experience in sales or business development role - Experience selling Cloud Services into financial services and insurance verticals - Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs - Build effective and collaborative relationships with the key decision-makers and C Suite (CIO/CTO/CCO/CFO) executives within the prospect organizations - Proven ability to listen, effectively understand a situation, carefully record key points in a conversation, seek solutions, and respond with clarity in all circumstances including challenging situations - Willingness to travel to industry events and conferences  - Outstanding organizational skills and attention to detail are essential - Previous direct experience with Salesforce or another CRM system is an asset
Job ID
GRBD240
Location : Name (EN)
CA-ON-Toronto
  This is a business development role focused on new accounts in the Northeast Region. The successful candidate will be responsible for driving the sales cycle from end to end. Working closely with other company departments, the successful candidate will work primarily with prospective customers to interpret their requirements and communicate effective solutions.    Your Job:   - Develop and maintain strong relationships with prospective customers in Global Relay’s Northeast target markets - Determine and qualify opportunities for Global Relay services - Gather customer requirements and competitively position Global Relay services - Manage opportunities through the sales cycle and close new business to increase revenue - Leverage existing relationships to introduce and promote Global Relay services - Provide services demonstrations to key stakeholders - Negotiate and participate in the contractual process to ensure closure of opportunities - Ability to manage complex business and technical relationships - Attend industry events, such as Regional & National Compliance Conferences   About You:   - Minimum 2-5 years’ experience in sales or business development role - Experience selling Cloud Services into financial services and insurance verticals - Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs - Build effective and collaborative relationships with the key decision-makers and C Suite (CIO/CTO/CCO/CFO) executives within the prospect organizations - Proven ability to listen, effectively understand a situation, carefully record key points in a conversation, seek solutions, and respond with clarity in all circumstances including challenging situations - Willingness to travel to industry events and conferences  - Outstanding organizational skills and attention to detail are essential - Previous direct experience with Salesforce or another CRM system is an asset  
Job ID
GRBD268
Location : Name (EN)
New York, NY
  This is a business development role focused on new accounts in the Midwest Region. The successful candidate will be responsible for driving the sales cycle from end to end. Working closely with other company departments, the successful candidate will work primarily with prospective customers to interpret their requirements and communicate effective solutions in order to drive revenue growth.     Your Job:   - Develop and maintain strong relationships with prospective customers in Global Relay’s Midwest target markets - Determine and qualify opportunities for Global Relay services - Gather customer requirements and competitively position Global Relay services - Manage opportunities through the sales cycle and close new business to increase revenue - Leverage existing relationships to introduce and promote Global Relay services - Provide services demonstrations to key stakeholders - Negotiate and participate in the contractual process to ensure closure of opportunities - Ability to manage complex business and technical relationships - Attend industry events, such as Regional & National Compliance Conferences   About You:   - Minimum 2-5 years’ experience in sales or business development role - Experience selling Cloud Services into financial services, insurance & commodities (i.e. Energy) - Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs - Understanding of the energy industry is an asset - Build effective and collaborative relationships with the key decision-makers and C Suite (CIO/CTO/CCO/CFO) executives within the prospect organizations - Proven ability to listen, effectively understand a situation, carefully record key points in a conversation, seek solutions, and respond with clarity in all circumstances including challenging situations - Willingness to travel to industry events and conferences  - Outstanding organizational skills and attention to detail are essential - Previous direct experience with Salesforce or another CRM system is an asset  
Job ID
GRBD280
Location : Name (EN)
Chicago, IL
  This is a business development role focused on new accounts in the Northeast Region. The successful candidate will be responsible for driving the sales cycle from end to end. Working closely with other company departments, the successful candidate will work primarily with prospective customers to interpret their requirements and communicate effective solutions.    Your Job:   - Develop and maintain strong relationships with prospective customers in Global Relay’s Northeast target markets - Determine and qualify opportunities for Global Relay services - Gather customer requirements and competitively position Global Relay services - Manage opportunities through the sales cycle and close new business to increase revenue - Leverage existing relationships to introduce and promote Global Relay services - Provide services demonstrations to key stakeholders - Negotiate and participate in the contractual process to ensure closure of opportunities - Ability to manage complex business and technical relationships - Attend industry events, such as Regional & National Compliance Conferences   About You:   - Minimum 2-5 years’ experience in sales or business development role - Experience selling Cloud Services into financial services and insurance verticals - Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs - Build effective and collaborative relationships with the key decision-makers and C Suite (CIO/CTO/CCO/CFO) executives within the prospect organizations - Proven ability to listen, effectively understand a situation, carefully record key points in a conversation, seek solutions, and respond with clarity in all circumstances including challenging situations - Willingness to travel to industry events and conferences  - Outstanding organizational skills and attention to detail are essential - Previous direct experience with Salesforce or another CRM system is an asset  
Job ID
GRBD242
Location : Name (EN)
New York, NY
  This is a business development role focused on new accounts in the Northeast Region. The successful candidate will be responsible for driving the sales cycle from end to end. Working closely with other company departments, the successful candidate will work primarily with prospective customers to interpret their requirements and communicate effective solutions.    Your Job:   - Develop and maintain strong relationships with prospective customers in Global Relay’s Northeast target markets - Determine and qualify opportunities for Global Relay services - Gather customer requirements and competitively position Global Relay services - Manage opportunities through the sales cycle and close new business to increase revenue - Leverage existing relationships to introduce and promote Global Relay services - Provide services demonstrations to key stakeholders - Negotiate and participate in the contractual process to ensure closure of opportunities - Ability to manage complex business and technical relationships - Attend industry events, such as Regional & National Compliance Conferences   About You:   - Minimum 2-5 years’ experience in sales or business development role - Experience selling Cloud Services into financial services and insurance verticals - Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs - Build effective and collaborative relationships with the key decision-makers and C Suite (CIO/CTO/CCO/CFO) executives within the prospect organizations - Proven ability to listen, effectively understand a situation, carefully record key points in a conversation, seek solutions, and respond with clarity in all circumstances including challenging situations - Willingness to travel to industry events and conferences  - Outstanding organizational skills and attention to detail are essential - Previous direct experience with Salesforce or another CRM system is an asset  
Job ID
GRBD241
Location : Name (EN)
New York, NY
  This role is carried out onsite at our New York office location.   We’re looking for an energetic, detail-oriented individual with superb customer service skills to spearhead our administrative team in our expanding office space. As an Administrative Assistant, you will provide comprehensive administrative support to the daily processes and business operations of our fast-paced organization.   The role requires a resourceful individual who is energetic, adaptable, logical, tech-savvy, and works well independently but thrives in a team environment; someone who enjoys learning, building relationships, and possesses good business acumen.   Are you up for the challenge?   Your Job:   - Perform administrative duties such as phone operation, visitor greeting, data entry, filing, mail distribution - Perform administrative duties in SalesForce CRM software such as data entry, client file updates and ensuring data accuracy - Provide assistance and support for Global Relay team members in daily operations - Compose external correspondence to Global Relay customers and Partners - Maintain office facilities, including their appearance and cleanliness; provide assistance and support for Global Relay team members in daily operations including the cleaning and organizing of meeting rooms, supply stations, the lounge and cafeteria - Manage and order office supplies and equipment - Coordinate client visits and meetings, including room set up and ordering catering - Collaborate with our marketing team to coordinate our conference forums and various other schemes - Various job-related duties as projects arise, such as event management   About You:   - Diploma/certificate in Office Administration complemented by relevant work experience - Ability to speak and write English fluently and possesses excellent interpersonal and communication skills with excellent telephone etiquette - Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook) - Goal oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning; comfortable working under pressure in a fast-paced environment - Exceptional time-management and organizational & prioritizing skills with great attention to detail - Strong work ethic with a willingness to multi-task and be flexible to take on varied responsibilities - Ability to exercise tact and discretion and can be entrusted with confidential information - Good judgment to proactively and independently solve problems and make decisions - A friendly, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
Job ID
GRGA151
Location : Name (EN)
New York, NY
The Partners team works to promote sales and provide operational support for channel partners. The Administrative Assistant - Partners Program provides support to the Partners team to ensure smooth day to day operations. Responsibilities will mainly be in post-sales and accounting reconciliations of resold customers. Additional responsibilities may include responding to resold partner inquiries, data entry, and monthly reporting.     Your Job: - Monthly Account reconciliation of invoices from partners - Assist and coordinate Partner Program business development activities by setting up phone calls, demonstrations, training sessions, webinars and various correspondences between partners - Coordinating with Global Relay’s Provisioning, Support, Accounting, Training and Legal teams to promptly respond to partner/customer inquiries and questions - Maintain up-to-date customer and reseller pipeline information and data entry in Salesforce.com - Ensure partner processes are updated on internal Wiki - Follow-up on inbound partner inquiries, sales demo inquiries and product questions - Compose correspondence to customers and Partners, coordinate meetings, circulate agendas and training and marketing material - Various other duties as projects arise About You: - Post-secondary education complemented by relevant work experience or training - Excellent English communication skills, interpersonal, presentation and listening skills - Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook) - Exceptional time-management and organizational & prioritizing skills with great attention to detail is essential - Comfortable working with technology and computers and demonstrates the ability to learn new software quickly - Strong work ethic with a willingness to multi-task and flexible to take on varied responsibilities - Ability to exercise tact and discretion and can be entrusted with confidential information - Good judgment to proactively and independently solve problems and make decisions - Goal-oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning; comfortable working under pressure in a fast-paced environment - A friendly, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity - Previous experience with SalesForce or other CRM system is an asset
Job ID
GRBD264
Location : Name (EN)
Vancouver, BC
The Technical Support team helps ensure that Global Relay's services run smoothly for all customers. Our team is available 24x7 to quickly help our customers get to the bottom of every technical issue via troubleshooting and creative problem solving.   As an Administrative Assistant on the Support team, you will provide prompt and courteous frontline support to Global Relay’s customers and systems support staff.   You will contribute to the Technical Support team by: - Completing user management requests and user support issues. - Reviewing legal documents. - Triaging incoming support tickets to determine problem severity in accordance with Service Level Agreements (SLA). - Verifying the identity of client representatives. - Honing your great communication skills in an exciting, fast-paced environment. This is an outstanding opportunity for those looking to begin their career in the tech industry. Your Job:   - Communicate with customers about changes to their authorized contacts - Conduct online presence investigation and data collection (legal / government filings) - Provide user administration support for Global Relay’s systems and platforms - Use Salesforce and Jira to effectively manage all requests and incidents - Triage inbound Support tickets, including authorizing requests and gathering information - Assist with Enterprise Support duties, including reporting and user import requests - Manage Global Relay status page requests - Manage social media archiving changes - Update in-house Support Home Page incident and information management   About You:   - Post-secondary education; undergraduate degree or equivalent experience - Minimum of 1 to 2 years of experience in a customer facing service/support role desired, but not essential - Basic understanding of networks, email systems and their respective technologies an asset - Excellent attention to detail and ability to work within defined legal policies and procedures - Strong written and verbal communication in English - Excellent time management skills - Prior experience of Microsoft Office (Outlook, Excel), Salesforce and Confluence(Jira) applications desired, but not essential   Think you’re a great fit for this job? Apply today with your cover letter and resume in one document in either Word or PDF format. 
Job ID
GRTS199
Location : Name (EN)
Vancouver, BC
We are looking for a new member to join our Product Management team and they will be responsible for researching and defining enhancements, features, and upgrades to Global Relay reporting services. They will ensure our services solve real-world problems.   The Area Product Manager – Customer Portal assumes business ownership of the Customer Portal, its micro containers, workflows, and customer facing API portal area of Global Relay Products. Area Product Managers develop a strong technical understanding for their area as well as engage closely with Strategic Product Managers to understand the market and how to add value to their area in line with Global Relay’s Common Platform strategy.   Area Product Managers develop a strong technical understanding for their area as well as engage closely with Strategic Product Managers to understand the market and how to add value to their area in line with Global Relay’s Common Platform strategy.   The Area Product Manager will work closely with their peers to define stand-alone and cross-cutting features and capabilities for their product area and product. Area Product Managers may also directly manage Technical Program Managers working on major components of their product area.   Success Looks Like This:   - Understand your product area and how it fits into the larger product to provide business value to our core markets - Understand our core markets and customer business problems in your area and propose intelligent solutions to the problems with the business - Communicate and provide a solid understanding of micro services, Kubernetes, containers, event-driven workflows, and customer facing APIs - Collaborate with the Strategic Product Manager to define and align the roadmap covering their service area with the strategic roadmap covering the product - Define and prioritize business needs to be addressed and the requirements at an Epic level that define the whole solution - Collaborate effectively with Technical Program Managers, Architects, and Development to break work down into small increments that can be released to market - Communicate the business value of features/solution in your service area to the business and customers - Manage and mentor direct reports in your product area as you define and prioritize requirements, plan and monitor projects, and coordinate activities across teams and departments   Your Job:   - Remain knowledgeable about Global Relay’s market, competitive solutions, and business opportunities - Ability to clearly define and deliver micro services, containers, and internal workflows that will be built using API provided by the same services - Work directly with customers/prospects to understand what they need to be able to do with Global Relay services to be successful in their jobs - Serve as primary product expert (functional, not technical) for the product area for which you are responsible - Develop and maintain product roadmap and backlog for your product area that is aligned with the strategic platform roadmap and backlog - Assemble requirements into releases and be able to justify the business value of your product priorities - Clearly define project objectives for the development team - Communicate scope requirements within Global Relay using the most suitable format, including themes, initiatives, epics, user stories, workflows, use cases, narratives, and other appropriate methods - Ensure mapping of user stories and epics to features, market problems, and value propositions - Coordinate cross-product dependencies within the Product Management team - Manage the product lifecycle including managing successful product launches and product end-of-life - Support marketing, sales, and support through leading the development and maintenance of various technical marketing collateral - Manage your direct reports by conducting one-on-ones, reviews, coaching/training, and ensuring appropriate workload   About You:   - 5-7 years of product management, Product Owner experience for a SaaS, or enterprise-level software company - 5-7 years of customer portal, workflows, and API management experience for a SaaS, or enterprise-level company - 5-7 years of micro services, micro front end, and Kubernetes experience - Experience in building/maintaining customer portals, including the internal flows and processes - Experience in defining and delivering external customer facing APIs - Ability to effectively interface & communicate with customers and all stakeholders within the organization - Strong technical background is required - Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills - Strong business analysis skills - Strong problem solving skills along with excellent verbal and written communication skills - Must have experience with cross-functional teams that include engineering, sales, and marketing staff - Working knowledge of Lean/Agile, DevOps, and traditional SDLC methodologies
Job ID
GRDV727
Location : Name (EN)
London, UK
Global Relay requires a leader in product management to drive significant new capabilities in Global Relay’s unified communications platform (Global Relay Message). The Area Product Manager (APM) assumes business ownership of specific business or technical areas of the Global Relay Message product line. The APM develops a strong technical understanding for their area as well as engage closely with Strategic Product Managers to understand the market and how to add value to their area to align with the Global Relay Message strategy.   The Area Product Manager will work closely with their peers to define stand-alone and cross-cutting features and capabilities for their product area and product. Area Product Managers may also directly manage Technical Program Managers / Technical Product Owners working on major components of their product area.   Your Job:   - Understand the product area and how it fits into the product line providing business value to our core markets - Work directly with the business team(s) and customers/prospects to understand how Global Relay services provide the capabilities required to be successful in their jobs - Become knowledgeable about Global Relay’s market, competitive solutions, and business opportunities and provide high value solutions. - Serve as primary product expert (functional, not technical) for the product area for which you are responsible - Collaborate with the Strategic Product Manager, Business Development, and other key stakeholders to define and align the roadmap covering your service area within the product line strategic roadmap - Define and prioritize business area needs to be addressed and be responsible for the associated high level business requirements - Communicate scope requirements within Global Relay using the most suitable format, including themes, initiatives, epics, user stories, workflows, use cases, narratives, and other appropriate methods - Collaborate effectively with Technical Program/Product Managers, Architects, and Development to break work down into small increments that can be released to market - Communicate the business value of features/solutions in your service area to the business and customers - Understand the design, business logic, and technical architecture of their business area and how those components interact with the rest of the platform - Coordinate cross-product dependencies within the Product Management team - Managing the product lifecycle including managing successful product launches and product end-of-life - Support marketing, sales, and support through leading the development and maintenance of various technical marketing collateral - Manage and mentoring direct reports in their service area as they define and prioritize requirements, plan and monitor projects, conduct one-on-ones, reviews, coaching/training, and ensuring appropriate workload   About You:   - 3+ years of senior product management experience in a large program for a SaaS or enterprise software company - 10+ years of product management experience working with micro services or SOA, internal and external API integrations, and third party integration - Experience in communication services, such as telco service integration, WebRTC, or real-time messaging is desired - Ability to effectively interface with customers and all stakeholders within the organization - Experience working with cross-functional teams that include engineering, sales, and marketing staff - Strong requirement elicitation, analysis, workflow design, domain modelling, use case modelling, and documentation skills - Strong collaboration and problem solving skills along with excellent verbal and written communication skills - Experience working in a Lean/Agile development environment is an asset - Strong technical background is desired  
Job ID
GRDV948
Location : Name (EN)
London, UK
Working closely with Sales Representatives and routinely with other company departments including accounting, customer training and support, the successful candidate will work primarily with prospective customers, interpreting their requirements and communicating solutions, as well as assisting with the introduction and follow-up on new products and features.   Your Job: - Customer outreach, providing contact with existing client base to ensure service satisfaction and to promote up-to-date knowledge of Global Relay features and overall retention - Provide world class service in handling and resolving customer inquiries and issues - Receive and incorporate feedback into Global Relay’s business performance - Assist the Sales team in effective post-sale follow-up and targets - Assemble, coordinate and distribute Marketing and Sales-related documents and materials - Assist customers in the selection of features and access to available services - Process customer requests for changes in service and add-on service purchases   About You: - Minimum 2 years' experience in a professional office environment or an equivalent customer service role - Previous experience in a sales/retail environment - Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs - Build effective and collaborative relationships with the key decision-makers and C Suite (CIO/CTO/CCO/CFO) executives within the prospect organizations - Aptitude to learn and speak to technology-related subject matter - Proven ability to listen, effectively understand a situation, carefully record key points in a conversation, seek solutions, and respond with clarity in all circumstances including challenging situations - Outstanding organizational skills and attention to detail are essential - Ability to convey enthusiasm, energy and sincerity in telephone interactions
Job ID
GRBD206
Location : Name (EN)
New York, NY
Working closely with Sales Representatives and routinely with other company departments including accounting, customer training and support, the successful candidate will work primarily with prospective customers, interpreting their requirements and communicating solutions, as well as assisting with the introduction and follow-up on new products and features.   Your Job: - Customer outreach, providing contact with existing client base to ensure service satisfaction and to promote up-to-date knowledge of Global Relay features and overall retention - Provide world class service in handling and resolving customer inquiries and issues - Receive and incorporate feedback into Global Relay’s business performance - Assist the Sales team in effective post-sale follow-up and targets - Assemble, coordinate and distribute Marketing and Sales-related documents and materials - Assist customers in the selection of features and access to available services - Process customer requests for changes in service and add-on service purchases   About You: - Minimum 2 years' experience in a professional office environment or an equivalent customer service role - Previous experience in a sales/retail environment - Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs - Build effective and collaborative relationships with the key decision-makers and C Suite (CIO/CTO/CCO/CFO) executives within the prospect organizations - Aptitude to learn and speak to technology-related subject matter - Proven ability to listen, effectively understand a situation, carefully record key points in a conversation, seek solutions, and respond with clarity in all circumstances including challenging situations - Outstanding organizational skills and attention to detail are essential - Ability to convey enthusiasm, energy and sincerity in telephone interactions
Job ID
GRBD279
Location : Name (EN)
Chicago, IL
Working closely with Sales Representatives and routinely with other company departments including accounting, customer training and support, the successful candidate will work primarily with prospective customers, interpreting their requirements and communicating solutions, as well as assisting with the introduction and follow-up on new products and features.   Your Job: - Customer outreach, providing contact with existing client base to ensure service satisfaction and to promote up-to-date knowledge of Global Relay features and overall retention - Provide world class service in handling and resolving customer inquiries and issues - Receive and incorporate feedback into Global Relay’s business performance - Assist the Sales team in effective post-sale follow-up and targets - Assemble, coordinate and distribute Marketing and Sales-related documents and materials - Assist customers in the selection of features and access to available services - Process customer requests for changes in service and add-on service purchases   About You: - Minimum 2 years' experience in a professional office environment or an equivalent customer service role - Previous experience in a sales/retail environment - Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs - Build effective and collaborative relationships with the key decision-makers and C Suite (CIO/CTO/CCO/CFO) executives within the prospect organizations - Aptitude to learn and speak to technology-related subject matter - Proven ability to listen, effectively understand a situation, carefully record key points in a conversation, seek solutions, and respond with clarity in all circumstances including challenging situations - Outstanding organizational skills and attention to detail are essential - Ability to convey enthusiasm, energy and sincerity in telephone interactions
Job ID
GRBD285
Location : Name (EN)
Vancouver, BC
We are looking for a Corporate IT Manager to join our growing IT Infrastructure team. If that is you, you will be responsible for assisting in engineering, long-term strategies, planning, integration, and deployments pertaining to the corporate Windows environment, as well as other corporate IT services.   You will work closely with all members of the IT Operations team to continuously design, evolve, build, and ensure the integration, manageability, and security of highly available Windows services, IT systems and applications. Working closely with other units, you will ensure that the design of Global Relay’s corporate IT environment integrates with other technologies such as storage, virtualization, containerization, and all systems and services. You will be a resource to the Development, Operations, and Service teams as well as other initiatives in support of Global Relay’s interests.   Your Job:   - Develop, engineer, and implement long term strategies for the corporate Windows services and IT environment - Implement enhanced monitoring, functional testing, and system analysis automation to ensure maximum performance, efficiency, and availability of corporate IT services - Work closely with your colleagues within the Operations team and users to identify, troubleshoot, diagnose, and correct system related issues as they arise - Continually monitor, analyze, and report on system usage and plan for growth or increases in system capacity as neededDeliver timely and high quality work on incident resolution and post-incident analysis focusing on root cause analysis, problem prevention, and knowledge sharingImplement and maintain Problem Management methodologies in order to resolve any chronic or known issues  affecting systems performance, efficiency, and availability - Develop and implement strategies for providing proactive support resulting in high service availability - Develop automation strategies for accelerated provisioning and configurations of devices and services - Assess the need for any IT architecture or system re-architecture or reconfigurations (minor or significant) - Ensure that all Corporate services adhere to Global Relay’s Business Continuity and Disaster Recovery Programs - Wherever possible, implement the automation of security patching, software updates,  license compliance, and user password resets - Ensure all systems operate securely following Global Relay’s security guidelines - Develop training programs for onboarding new team members - Provide mentorship and leadership for your team   About You:   - Minimum 8 years of relevant professional work experience and domain knowledge in supporting an enterprise Windows environment - Minimum 8 years of relevant experience supervising and leading a team - Minimum 8 year’s experience with Enterprise Windows design and implementation - Knowledge and experience in the fundamentals of Windows Systems Administration and supporting tools - AD, ADFS, DHCP, LDAP, DFS, Server, Hyper-V, Core, GPO, SCCM, SCOM, MDT, DNS, networking, storage, clustering, VB Script - In depth knowledge of current Windows information technology systems, infrastructures, and technologies including network integration - Knowledge of Microsoft Exchange PowerShell commands needed to manage Exchange features, roles, mailboxes, performance and troubleshooting - Experience with managing, administrating, and maintaining MS Exchange high availability cluster - Excellent leadership skills and proven work experience as a team lead in an Enterprise environment - Demonstrate solid written and verbal communication skills, and  a willingness to present/share knowledge and information - Experience with troubleshooting & resolving complex technical problems and the ability to create relevant reporting and/or process, procedure, and runbook documentation - Experience in supporting asset, inventory and vendor warranty (RMA) management - Comfortable working under pressure in a fast-paced environment - Strong organization skills and initiative - Knowledge of IP phone systems, Linux and collaboration tools would be considered an asset - Applicants with Microsoft MCSE, MCSA, MCP, A+, or MTA certification will be prioritized - ITIL Fundamentals, working with service levels, and knowledge in various ITSM tools will be considered an asset - Must be available after hours and/or weekends for emergency or on-call related work supporting any service impacting incidents and their resolution including any scheduled maintenance activities that occur during maintenance windows (outside of regular business hours)  
Job ID
GROP266
Location : Name (EN)
Vancouver, BC
This is a great opportunity to join a team that delivers world-class customer service. We are a fast-growing, award-winning tech firm, recently named British Columbia’s Company of the Year and Best Managed Company. As a Customer Service & Product Training Specialist, you will become a key component of our front-line teams by training new and existing customers on how to customize and configure our cloud-based software to suit their unique needs. You will support and build quality relationships with our global professional clientele, demonstrating the true value of our services and forming lasting customer relationships. You will have continuous opportunities to learn about cutting-edge technologies and expand your knowledge in tandem with your team members. If you have excellent communication and problem-solving skills with an ability to work in a dynamic team environment, we’d love to hear from you.   Your Job: - Provide exceptional customer service for Global Relay’s blue chip clients: identifying customer needs, answering customer inquiries and following up with customers on service issues - Assist customers in leveraging our complex features and solutions to meet their unique requirements - Collaborate with internal and external stakeholders to deliver customized solutions - Use webinar and other applications to deliver product training to end users on Global Relay’s suite of products - Maintain accurate customer documentation and quality case management records - Assist in the design and testing of new systems, features and services - Contribute to the continuous evolution of our digital and white glove training resources   About You: - Post-secondary degree or equivalent - Work experience in customer service and/or product training - True team player who is willing to assist and support other team members and take on new tasks - Ability to speak and write English fluently and possesses excellent interpersonal and communication skills - Exceptional time management and organizational skills; attention to detail is essential - Ability to exercise tact and discretion and can be entrusted with confidential information - Independent and proactive problem solver with sound judgment - Passionate in achieving customer satisfaction with integrity, empathy and sincerity
Job ID
GRED256
Location : Name (EN)
Vancouver, BC
The Customer Success Specialist (CSS) works closely with Global Relay’s existing small-size customer base and encompasses ongoing account management, reconciliation, upselling, and general customer service. The CSS works closely with internal Global Relay teams to provide a single interface for customer inquiries.   Your Job:   - Provide world class service in handling and resolving customer enquiries - Work with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues - Update and maintain Salesforce CRM - Understand and explain features and benefits of Global Relay services - Identify sales and upsell opportunities to existing customers - Act as the main point of contact for inbound customer calls to establish strong customer relations - Manage the ongoing relationship between Global Relay and SMB accounts by developing strong relationships   About You:   - Degree or Diploma and/or 1+ years of account management or customer service experience, ideally in the information technology sector with an understanding of cloud solutions - Demonstrates ability to assess customer needs and deliver appropriate solutions - Professional business manner with the ability to comfortably interact with various executive business levels - Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail - Excellent verbal and written communications skills - Previous direct experience with Salesforce or other CRM system is highly desirable - Resourceful with strong problem solving skills - Enthusiastic, strong worth ethic and positive attitude - Excellent listening, negotiation and presentation skills
Job ID
GRBD282
Location : Name (EN)
Vancouver, BC
The Cyber Security Specialist provides support for a suite of security services to our worldwide clients. This position responds to security threats and vulnerabilities, fulfills security requests, and escalates network and system anomalies in line with operational objectives.   Your Job:   - Provide first level support for security incidents and requests by monitoring alerts, owning and managing security incidents through to resolution, and resolving security requests - Monitor network and system alerts, and own and manage network and system tickets through to warm handoff to an Operations/DevOps team member - Adhere at all times to separation of duties between your role as a member of the security team that monitors the activities of privileged users, and privileged network and Operations/DevOps team members that use their privileges to resolve incidents and fulfill requests in the production environment - Provide quality customer service, including interacting with Global Relay employees, answering internal Global Relay inquiries, and escalating as necessary - Register and classify received incidents and service requests - Undertake an immediate effort to address security issues in a timely fashion - Undertake an immediate effort to escalate network and system issues in a timely fashion - Analyze security events, incidents, and problems to provide recommendations on action - Update staff and clients on the status of incidents and service requests at agreed intervals - Escalate incidents and service requests to appropriate resources - Execute time-sensitive operational tasks as defined in a task list - Create scheduled and ad-hoc reports using identified tools such as MS Office and specialized applications - Train new hires - Perform other security related system administration duties as needed   About You:   - Knowledge of internet and network technologies; specifically TCP/IP, UDP, SMTP, HTTP, HTTPS, FTP, SFTP and FTPS; other Internet and network technologies are an asset - Strong understanding of and exposure to security tools such as firewalls, IDS/IPS, anti-virus, anti-spam, and server and network device hardening - Ability to write and modify scripts and/or program in various languages, such as Python and PowerShell - Working knowledge of security incident and event management systems such as Splunk - Proven competence with using MS Office and other desktop applications - Previous experience in maintaining and troubleshooting day-to-day operational processes, such as report generation, data verification and data correlation - Excellent verbal and written communication skills - Superior attention to detail and follow-up - Ability to follow processes, multi-task, and excel in a fast-paced environment - A passion for customer satisfaction and responsiveness - Methodical and creative approach to problem-solving - Recognized security industry certifications, such as CompTIA Security+
Job ID
GROP226
Location : Name (EN)
Vancouver, BC
You are a Junior Cyber Security Specialist considering your 1STor 2ND job move, looking for a company that will reward your input and nurture you talent. You love a great coffee and a healthy snack to kick start your morning and a craft beer on tap or a glass of wine to wind down after work with colleagues. At Global Relay, within our state of the art London offices we offer this and a whole lot more because we realise that our world class leading products are built by great people, so  let us help you to become great. Being driven by Cyber Security, are you motivated to solve problems, dig into investigations and find the "why" and "how" behind an event?   As a Cyber Security Specialist I at Global Relay, you'll be part of a global 24x7x365 Cyber Security Operations Center which provides support for a suite of security services to our worldwide clients. This position responds to security threats and vulnerabilities, fulfills security requests, and escalates network and system anomalies in line with operational objectives.   Role Responsibilities:   - Providing level-one support for security incidents and requests by monitoring alerts, owning and managing security incidents through to resolution, and resolving security request - Monitor Global Relay systems for threats, attacks, intrusions and unusual, unauthorized or illegal activity - Perform vulnerability scans on all internal and external assets - Monitoring, identifying, and validating security event logs from Active Directory, production systems, anti-virus/anti-malware, and HIPS. - Participate in the creation of internal phishing campaigns and other awareness training. - Monitoring network and system alerts, and own and manage network and system tickets through to warm handoff to an Operations/DevOps team member - Take on responsibility for internal initiatives such as automation with scripting, tuning alerts, or maintaining in-house applications. - Providing quality customer service, including interacting with Global Relay employees, answering internal Global Relay inquiries, and escalating where necessary - Undertaking an immediate effort to address security issues and escalate network and system issues in a timely fashion - Analyzing security events, incidents, and problems to provide recommendations on action  - Updating staff and clients on the status of incidents and service requests at agreed intervals - Escalating incidents and service requests to appropriate resources - Creating scheduled and ad-hoc reports using identified tools such as MS Office and specialized or custom applications - Performing other security related system administration duties as needed including password rotations and system upgrades. - Adhering at all times to separation of duties between your role as a member of the security team that monitors the activities of privileged users, and privileged network and Operations/DevOps team members that use their privileges to resolve incidents and fulfill requests in the production environment Qualifications:   - Degree or Diploma in a relevant area of study with a preference for Computer Science, Information Security or Computer Engineering - Recognized security industry certifications, such as CompTIA Security+, GIAC/SANS, ISC2 are an asset. - Excellent verbal and written communication skills - Superior attention to detail and follow-up - Working knowledge of Security Incident and Event Management systems - Ability to write and modify scripts and/or program in various languages, such as Python and PowerShell - Knowledge of internet and network technologies; specifically TCP/IP, UDP, SMTP, HTTP, HTTPS, FTP, SFTP and FTPS; any other Internet and network technologies would be an asset - Previous experience in maintaining and troubleshooting day-to-day operational processes, such as report generation, data verification and data correlation - Strong understanding of and exposure to security tools such as firewalls, IDS/IPS, anti-virus, email security, and server and network device hardening - Proven competence with using MS Office and other desktop applications - Ability to follow processes, multi-task, and excel in a fast-paced environment - A passion for customer satisfaction and responsiveness - Methodical and creative approach to problem-solving
Job ID
GROP275
Location : Name (EN)
London, UK
This position provides enhanced technical and end-user support for desktop computers, client-server based desktop applications and related corporate wireless devices to office staff. Responsibilities will include but are not limited to: timely troubleshooting and resolution of any hardware problems on desktop workstations, wireless devices including laptops, tablets, cell phones, printers, plotters, and projectors as well as application software, and operating systems. The on-going support and maintenance of computers and applicable equipment over its complete life cycle for company hardware, software, and periphery components. Troubleshooting and maintenance of internal corporate support systems and the on-going development and maintenance of desktop-related systems such as automated desktop provisioning. The ability to provide enhanced support to non-windows based desktop operating systems such as Ubuntu is required. Knowledge and enhanced experience working with ticketing and desktop management applications and systems. These responsibilities require both independent and team-based investigation, initiative, good judgment, good communication and problem solving skills as well as the ability to work within a team or with minimal supervision.   Your Job:   - Timely and high quality delivery of corporate services and assets such as the provisioning and setup of employee hardware (desktop, laptop, mobile device, workstation, and workspace), Microsoft Office, Microsoft Exchange, Microsoft Active Directory and overall management of corporate assets. - Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software for both local and remote users. - Investigation, diagnoses, troubleshooting, administration and final resolution of all assigned work relating to supported: operating systems, desktop applications, hardware, and peripherals including but not limited to Windows (7, 8, 10), Microsoft Office Suite, Anti-Virus, Adobe, Sales Force, AirWatch, Boxer, iOS, Ubuntu, VirtualBox, Corporate Mobile Devices, Tablets. - Timely resolution of desktop workstation network related issues. - Create and maintain a well-organized inventory list and storage area of all equipment and parts. - Perform any necessary upgrades on systems to ensure their longevity. - Assist in maintaining internal systems including IP telephone system and telephone peripherals. - Tickets and ticketing system including: creation, administration, action, and closure of assigned work request tickets. - Evolution and support of the desktop deployment automation tool suite. - Active Directory support as needed in support of resolution of end-user desktop or operating system related issues. - Updating and enhancing internal procedures and ensuring that all documentation, runbooks, knowledge base (kb) articles, project plans, business cases, and Method of Procedures (MoPs) are up to date. - Ability to contribute to team strategy discussions. - Flexibility in working on shifts to provide support and coverage for the company. About You:   - A post-secondary degree or diploma in Information Technology Management with experience supporting desktop computing needs within a networked environment, or equivalent combination of education, training and experience. - 3-5 years’ experience building, troubleshooting, and repairing desktops and laptops in an enterprise environment. - 3-5 years’ knowledge of, and experience with Linux operating system specifically Ubuntu distro. - Extensive experience with and knowledge supporting Canonical Landscape. - Extensive experience and knowledge of additional operating systems and associated hardware including Microsoft Windows 10, Apple products, iOS, OSx, and Android. - Demonstrated knowledge of Microsoft Active Directory and Group Policy management in a managed desktop environment including Ubuntu and MAC AD integration. - Enhanced knowledge and working experience with end-user applications including: AntiVirus, SalesForce, Microsoft Exchange, Microsoft Office Suite and related applications such as Outlook, Visio and Project. - Working knowledge of VMware virtualization, both client and server. - Enhanced experience with scripting (PowerShell) and zero-touch desktop deployments. - Enhanced knowledge and experience with Desktop Support Management tools such as GPO, SCCM, and/or SCOM. - Full understanding of local area networking and the setup and configuration of end user devices, such as desktops, printers, wireless access points and other wireless devices. - Demonstrated ability to learn quickly and work both collaboratively in a team environment as well as independently in an effective and organized manner, within a complex and challenging environment. - Ability to prioritize assigned workload and respond quickly to critical issues. - Comfortable working under pressure in a fast-paced setting. - Excellent interpersonal and communication skills in both verbal and written English. - Highly resourceful with good problem-solving abilities and an enthusiastic commitment to continual learning including CI/CD.  
Job ID
GROP238
Location : Name (EN)
London, UK