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As a Lead Software Development Engineer in Test (SDET), you oversee testing resources on a small, highly focused team responsible for delivery of highly scalable and robust services within Global Relay’s platform. You are responsible to ensure appropriate and efficient testing strategies are applied in your areas of responsibility, with a focus on shift-left testing principles. You will drive continual improvement in your team’s automation frameworks and coverage while mentoring other SDETs in the team on industry leading test practices. You will guide and participate hands-on in the team’s testing efforts to ensure quality of coverage, quality of code and quality of delivery.   Your Job:    - Manage performance assessments and hiring for a small team of SDETs - Drive the team’s testing and automation strategies - Define and organize the teams test planning for releases - Design and coding of automation frameworks, tests and tools - Participate in team planning and story grooming - Participate in test execution, issue identification and resolution in support of the release - Propose and implement improvements to automation and test processes - Develop and maintain shared testing libraries - Provide training, mentorship and support to other members on the team - Conduct code reviews, improve and maintain quality of the automation code - Document the automation framework, tools and infrastructure   About You:   - Minimum 8 years of experience in test development - Minimum 2 years of experience leading a small team - Strong understanding of Java, C#, Python or Javascript languages - Expertise applying test practices in an agile environment - Experience with unit testing frameworks such as JUnit, MSTest or pytest - Experience with any of the following is an asset: - Testing backend systems or APIs - Testing web applications with Selenium WebDriver - Testing performance with JMeter or similar tools - Web services technology such as REST, JSON or Thrift - Big data technology such as Hadoop, MongoDB, Kafka or SQL - Network principles and protocols such as HTTP, TLS and TCP - Continuous integration systems such as Jenkins or Bamboo - Continuous delivery concepts
Job ID
GRQA390
Location : Name (EN)
Vancouver, BC
As a Lead Software Development Engineer in Test (SDET), you oversee testing resources on a small, highly focused team responsible for delivery of highly scalable and robust services within Global Relay’s platform. You are responsible to ensure appropriate and efficient testing strategies are applied in your areas of responsibility, with a focus on shift-left testing principles. You will drive continual improvement in your team’s automation frameworks and coverage while mentoring other SDETs in the team on industry leading technologies and test practices. You will guide and participate hands-on in the team’s testing efforts to ensure quality of coverage, quality of code and quality of delivery.   Your Job:   - Manage performance assessments and hiring for a small team of SDETs - Drive the team’s testing and automation strategies - Define and organize the teams test planning for releases - Design and coding of automation frameworks, tests and tools - Participate in team planning and story grooming - Participate in test execution, issue identification and resolution in support of the release - Propose and implement improvements to automation and test processes - Develop and maintain shared testing libraries - Provide training, mentorship and support to other members on the team - Conduct code reviews, improve and maintain quality of the automation code - Document the automation framework, tools and infrastructure   About You:   - Minimum 8 years of experience in test development - Minimum 2 years of experience leading a small team - Strong understanding of the Java language and object oriented principles - Expertise applying test practices in an agile environment - Experience with unit testing frameworks such as JUnit - Experience testing backend systems or APIs - Experience with any of the following is an asset: - Testing performance with JMeter or similar tools - Web services technology such as REST, JSON or Thrift - Testing web applications with Selenium WebDriver - Big data technology such as Hadoop, MongoDB, Kafka or SQL - Network principles and protocols such as HTTP, TLS and TCP - Continuous integration systems such as Jenkins or Bamboo - Continuous delivery concepts
Job ID
GRQA337
Location : Name (EN)
London, UK
As a Lead Software Development Engineer in Test (SDET), you oversee testing resources on a small, highly focused team responsible for delivery of highly scalable and robust services within Global Relay’s platform. You are responsible to ensure appropriate and efficient testing strategies are applied in your areas of responsibility, with a focus on shift-left testing principles. You will drive continual improvement in your team’s automation frameworks and coverage while mentoring other SDETs in the team on industry leading test practices. You will guide and participate hands-on in the team’s testing efforts to ensure quality of coverage, quality of code and quality of delivery.   Your Job:    - Manage performance assessments and hiring for a small team of SDETs - Drive the team’s testing and automation strategies - Define and organize the teams test planning for releases - Design and coding of automation frameworks, tests and tools - Participate in team planning and story grooming - Participate in test execution, issue identification and resolution in support of the release - Propose and implement improvements to automation and test processes - Develop and maintain shared testing libraries - Provide training, mentorship and support to other members on the team - Conduct code reviews, improve and maintain quality of the automation code - Document the automation framework, tools and infrastructure   About You:   - Minimum 8 years of experience in test development - Minimum 2 years of experience leading a small team - Strong understanding of Java, C#, Python or Javascript languages - Expertise applying test practices in an agile environment - Experience with unit testing frameworks such as JUnit, MSTest or pytest - Experience with any of the following is an asset: - Testing backend systems or APIs - Testing web applications with Selenium WebDriver - Testing performance with JMeter or similar tools - Web services technology such as REST, JSON or Thrift - Big data technology such as Hadoop, MongoDB, Kafka or SQL - Network principles and protocols such as HTTP, TLS and TCP - Continuous integration systems such as Jenkins or Bamboo - Continuous delivery concepts
Job ID
GRQA391
Location : Name (EN)
Kelowna, BC
  As a Lead Software Development Engineer in Test (SDET), Mobile, you oversee testing resources on a small, highly focused team responsible for delivery of leading edge mobile applications that are part of Global Relay’s platform. You are responsible to ensure appropriate and efficient testing strategies are applied in your areas of responsibility, with a focus on shift-left testing principles. You will drive continual improvement in your team’s automation frameworks and coverage while mentoring other SDETs in the team on industry leading test practices. You will guide and participate hands-on in the team’s testing efforts to ensure quality of coverage, quality of code and quality of delivery.   Your Job:   - Manage performance assessments and hiring for a small team of SDETs - Drive the team’s testing and automation strategies - Define and organize the teams test planning for releases - Design and coding of automation frameworks, tests and tools - Participate in team planning and story grooming - Participate in test execution, issue identification and resolution in support of the release - Propose and implement improvements to automation and test processes - Develop and maintain shared testing libraries - Provide training, mentorship and support to other members on the team - Conduct code reviews, improve and maintain quality of the automation code - Document the automation framework, tools and infrastructure   About You:   - Minimum 8 years of experience in test development - Minimum 2 years of experience leading a small team - Strong understanding of Java or Swift - Strong understanding of Android or iOS architectures and ecosystems - Strong understanding of testing practices in an agile environment - Experience with Android Studio or XCode - Experience with any of the following is an asset: - Objective-C or Kotlin programming languages - Web services technology such as REST, JSON or Thrift - Big data technology such as Hadoop, MongoDB, Kafka or SQL - Network principles and protocols such as HTTP, TLS and TCP - Continuous integration systems such as Jenkins or Bamboo
Job ID
GRDV738
Location : Name (EN)
Vancouver, BC
  As a Lead Software Development Engineer in Test (SDET), Mobile, you oversee testing resources on a small, highly focused team responsible for delivery of leading edge mobile applications that are part of Global Relay’s platform. You are responsible to ensure appropriate and efficient testing strategies are applied in your areas of responsibility, with a focus on shift-left testing principles. You will drive continual improvement in your team’s automation frameworks and coverage while mentoring other SDETs in the team on industry leading test practices. You will guide and participate hands-on in the team’s testing efforts to ensure quality of coverage, quality of code and quality of delivery.   Your Job:   - Manage performance assessments and hiring for a small team of SDETs - Drive the team’s testing and automation strategies - Define and organize the teams test planning for releases - Design and coding of automation frameworks, tests and tools - Participate in team planning and story grooming - Participate in test execution, issue identification and resolution in support of the release - Propose and implement improvements to automation and test processes - Develop and maintain shared testing libraries - Provide training, mentorship and support to other members on the team - Conduct code reviews, improve and maintain quality of the automation code - Document the automation framework, tools and infrastructure   About You:   - Minimum 8 years of experience in test development - Minimum 2 years of experience leading a small team - Strong understanding of Java or Swift - Strong understanding of Android or iOS architectures and ecosystems - Strong understanding of testing practices in an agile environment - Experience with Appium, Android Studio or XCode - Experience with any of the following is an asset: - Objective-C or Kotlin programming languages - Web services technology such as REST, JSON or Thrift - Big data technology such as Hadoop, MongoDB, Kafka or SQL - Network principles and protocols such as HTTP, TLS and TCP - Continuous integration systems such as Jenkins or Bamboo
Job ID
GRQA415
Location : Name (EN)
London, UK
  Global Relay's product teams and enterprise applications have grown considerably over the years. The need to have standards that can be shared across teams has become crucial to the success of our product development lifecycle. This role focuses on evangelizing Global Relay's Design System and leading UI design practices across the organization.   The Lead UI Designer will be responsible for overseeing, leading and creating new components and patterns that are scalable, user-accessible and meet the needs of our customers. You will work with other UI and UX Designers to propose and get alignment on standards to be shared across teams and work in close collaboration with engineers to build and deliver high-quality user interfaces. The Lead UI Designer will manage other UI Designers, provide guidance throughout the design process and grow the team.   Your Job:   - Be a primary contact for Global Relay's Design System questions and be responsible for establishing a practice and vision that endures to the design, build, document, and maintenance of a library used by many product teams - Communicate the design system’s mission and process to other departments (e.g. product management and development) - Collaborate with other designers to conceptualize, prototype, and present design solutions for the design system - Ensure new components and designs meet WCAG and WAI-ARIA accessibility standards - Document and review design system's documentation quality, consistency, and usefulness - Define and clarify scope to deliver usable, scalable, and accessible functionalities - Resolve priorities and maintain a backlog of UI components that align with our product’s roadmap - Monitor task progress of design, development, and documentation across team members - Lead critique sessions with other designers - Facilitate workshops to get cross-team alignment on new standards - Support engineers focused on building the design system - Report design system progress and adoption to stakeholders - Measure and monitor the performance and efficacy of UI components - Collaborate closely with other UI and UX Designers to find practical solutions to challenging workflows - Guide and coach other designers and non-designers to uplift their design thinking capabilities - Identify successes and challenges to propose improvements and foster project growth - Lead, inspire confidence and consistently obtain results from others through teamwork - Help grow the team at scale alongside other design managers - Manage other UI Designer personnel of the design team; This includes handling HR issues, approving vacations, mentoring and developing other team members, laying out career paths   About You:   - 6+ years of experience doing visual/UI design for web, desktop and mobile applications - 2+ years of experience leading designers, projects and managing stakeholders - A portfolio showing your UX process, innovation, and problem-solving skills - Bachelor's degree in a design-related discipline is preferable - Experience working with and contributing to design systems and component libraries - Solid understanding of user-centred design best practices - Knowledge of Atomic design principles or similar principles - Knowledge of responsive design and mobile design guidelines - Knowledge of accessibility best practices and approaches - Knowledge of conventional design tools such as Adobe Creative Suite, Figma, Sketch etc. - Ability to take ownership and solve problems creatively  - Excellent verbal and written communication skills - Ability to multi-task and keep organized in a dynamic environment - Motion design experience is an asset - Experience in an Enterprise business environment and Agile is definitely an asset
Job ID
GRDV1024
Location : Name (EN)
London, UK
  Global Relay's enterprise applications have a substantial footprint in the messaging & archiving space for compliance. This role provides an excellent opportunity to help solve tough problems and create great experiences that have a significant impact on our customers.   We are looking for a Lead UX Researcher with a strategic mindset, who is a visionary and champions our users in all phases of the product management cycle. From context and problem framing all the way through to the delivery of meaningful solutions. You will conduct research to understand our customers’ problems, work with the business to understand their needs, collaborate with designers and developers to design the final products, manage other UX Researchers and grow the team.   Your Job:   - Build relationships and partner with key stakeholders, product managers, designers and developers to evaluate product goals and strategies to identify opportunities and conduct research to generate deeper insights - Conduct research to understand our customers’ problems, collaborate with product owners, designers and developers to integrate research findings and usability into the final product - User research: conduct field studies, surveys, interviews, ethnographic studies, demographic analysis to combine with product research, and various mixed methods - Comparative and competitive research: analyze and stay on top of competitive products, industry and market trends - Usability testing: create test plans with the product and design teams and facilitate usability sessions in person and/or remote using various tools to validate designs with customers and provide actionable recommendations - Develop comprehensive research strategies to drive data into decisions across the product lifecycle - Communicate research results and provide recommendations using data and metrics through written reports and group presentations to stakeholders and the design team - Develop long-term user research plans and usability sessions to help improve the end-user experience while driving business goals - Practice and help evolve the team’s research techniques and toolset to work effectively within a design cycle - Passionate about building a solid research-focused foundation to mentor and educate other designers and be a thought leader for UX research across the organization - Able to lead, inspire confidence and consistently obtain results from others through teamwork - Help grow the team at scale alongside other design managers - Manage other UX Researcher personnel of the design team; this includes handling HR issues, approving vacations, mentoring and developing other team members, laying out career paths   About You: - A proven leader with 6+ years of demonstrated end-to-end experience in all aspects of the research process from planning, recruiting, executing, analyzing and collaborating with designers to integrate the results - 2+ years of experience managing and mentoring other researchers/designers - A portfolio showing your UX research process and the various methodologies used to obtain results that helped create delightful experiences - Degree in HCI, Cognitive Psychology, Human Factors, Social Science, Statistics or other human behaviour-related degree preferred or equivalent demonstrated work experience - Competent in both qualitative and quantitative, but flexible approach to determine and execute the appropriate research method to generate actionable, data-driven insights that will inform design decisions - Excellent interpersonal and compelling presentation skills that allow you to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization - A thorough understanding of the relationship between business, technology and user experience and the role of user research - Technical background or strong familiarity with software engineering in an agile environment is highly desirable, especially enterprise/SaaS - Experience working with Finance-related businesses is a plus   To Apply: - Think you're a great fit for this job? Apply today with your cover letter, resume and profile (or link) in one PDF document. - Applications without portfolio will not be considered. - If your portfolio is protected, include password in the cover letter or resume. - Applicants must be eligible to work in the United Kingdom. No phone calls please.
Job ID
GRDV882
Location : Name (EN)
London, UK
The Lead, Sales Development Representative is a member of the Business Development team who is responsible for driving new lead generation across the business.  You will provide mentorship and guidance while managing a team of Sales Development Representatives (SDR). SDRs prospect new outbound leads through assigned lists and online searches while focusing on moving leads through the sales pipeline.  The primary task of a Lead, Sales Development Representatives is to ensure SDRs are achieving quota and exceeding targets.   Your Job:   - Strategically identify prospective customers by researching, contacting, and qualifying leads via outbound email/phone/social media efforts - Educating & ensuring team is comfortable with prospecting software tools (Salesforce, SalesLoft, ZoomInfo, LinkedIn Sales Navigator etc.) - Oversee onboarding and training plan for new SDR hires - Monitor and manage performance of SDR team, providing continuous feedback via weekly 1:1 meetings and escalating issues as needed - Provide day-to-day leadership and participate in performance reviews for SDRs - Building out training processes and documentation to support team growth - Gather customer requirements and articulate the features and benefits of our products and services - Collaborate with the marketing, sales and other departments to drive new business - Seek out opportunities to work collaboratively with existing clients, industry peers, consultants, and channel partners - Meet and exceed goals set for the generation of new qualified leads and monthly recurring revenue   About You:   - Bachelor’s degree and/or 5 years of relevant SDR work experience preferred - Previous leadership experience a plus, but not required. This role will be about 50/50 split between people management and hands-on prospecting - Confident, driven, self-starter with strong organizational, verbal and written communication skills - Proven ability to listen, record key points in a conversation, seek solutions, and respond with clarity - Outstanding organizational skills and attention to detail - Ability to research and prospect using email, telephone, and online networking sites - Familiarity with CRM platforms, SalesForce, Jigsaw, LinkedIn, etc. - Prior lead generation, insides sales, or technology sales experience required - Excellent communication and interpersonal skills/ability to influence and lead team members
Job ID
GRBD284
Location : Name (EN)
Vancouver, BC
Reporting to the Controller, the Manager, Accounting Operations will have a leading role on the Accounting team overseeing a diverse scope of responsibilities. You will be responsible for the management of the company’s global accounts payable, payroll, and treasury functions. The successful candidate will play a crucial role in supporting the operational efficiency of Global Relay’s finance functions, often coordinating cross-functionally within the organization as well as with external parties. You will be a key team member alongside other members of the management team in developing new processes required for the Accounting team to service the demands of a fast growing, dynamic organization at an international scale.   Your Job: - Responsible for the accounts payable and procurement function, ensuring payments are approved and paid on a timely and accurate basis - Review of accounts payable ledgers, working papers and ownership over the monthly expense budget-to-actuals and related KPIs - Audit and review employee expense reports - Review payroll globally and provide support to the Payroll team while working with the Human Resources team to continuously streamline and improve payroll processes - Ensure all payroll and benefit deadlines and reporting/payroll tax submissions are completed on a timely basis - Assist Human Resources related to payroll and compensation analyses and benefit renewals, communication to staff, and other requests, as necessary - Responsible for day-to-day cash management including foreign exchange transactions and corporate credit card administration and management - Responsible for the timely review and approval of purchase orders and capital asset purchases in adherence with internal purchasing policies and forecasts/budgets - Work with tax consultants, development managers and the tax team to provide required information and calculations for the Scientific Research and Experimental Development and UK Research and Development Expenditure Credit filings - Oversee and prepare budgets and forecasts, working with the Building Manager, for real estate operations - Compile and prepare information requests from management, customers, auditors, regulatory authorities and other government agencies - Mentor, train and develop your team, as the company grows while sharing best practices with the Accounting team   About You: - Qualified professional accountant (CPA, CA, CMA, CGA) with strong work ethics and integrity - A minimum of 3-5 years of experience in accounting and finance in a role of similar level of responsibilities - Experience in full cycle accounting in the Software-as-a-Service (SaaS) subscription billing environment is an asset - Advanced level MS Excel proficiency, with intermediate to advanced knowledge of Word and PowerPoint - Exceptional organizational skills with the ability to multi-task, prioritize and time-manage - Impeccable accuracy with numbers and attention to detail - Excellent telephone etiquette and ability to write clear, concise, and formal business communications - Clear understanding of financial KPIs for SaaS businesses - Experience in managing people and financial operations - Ability to exercise tact and discretion and to be entrusted with confidential information - Familiarity with the Salesforce CRM system and cloud-based accounting applications - Strong problem solving skills and the ability to apply cognitive thinking is a must - Ability to thrive in a fast moving, fast growth entrepreneurial environment, have a ‘solution based’ mind set, and be proactive in driving improvements to processes and systems - Able to work hours as necessary to complete job requirements  
Job ID
GRAC155
Location : Name (EN)
Vancouver, BC
The Technical Support team helps ensure that Global Relay's services run smoothly for all customers. Our team is available 24x7 to quickly help our customers get to the bottom of every technical issue via troubleshooting and creative problem solving.   The Enterprise Support team helps ensure our services run correctly and smoothly for all of our Enterprise scale and strategic customers. They troubleshoot services and use creative problem solving to get to the bottom of every technical issue and assist with complex project implementations. The team is distributed across 3 time-zones to quickly assist our customers and is staffed with experienced Support personnel with subject matter expertise in Global Relay systems, networks and protocols.   The Manager, Enterprise Support will be focused on the day-to-day management of all Support cases related to Enterprise and strategic customers, including but not limited to data ingestion, user management, technical troubleshooting and systems support. The role will work in conjunction with the Sales/PMO teams during the pre-sale and on-boarding process and with other customer facing teams throughout the Enterprise customer lifecycle to ensure that all related Support cases are triaged, tracked, resolved and delivered efficiently and effectively. The role will oversee and manage the professional development of Enterprise Support personnel in all offices worldwide.   Your Job: Contribute to the growth and development of the Enterprise Support team by providing hands-on leadership, management and support to Regional Leads and employees. - Monitor current operations and project progress across all time-zones by tracking activity; resolving problems; publishing progress reports; recommending actions - Oversee request and workflow queues to ensure all cases and inquiries are triaged and responded to properly and efficiently - Assist the team with complex problem solving in technical and/or service-related areas; advise on complex cases; attend client calls; troubleshoot and report - Focus on escalations/customer complaints/incidents, enterprise cases, work flow efficiencies and process development - Maintain a consistent and accurate monitoring and reporting program on all interactions, tickets and cases performed for Enterprise accounts for both customer and internal review. - Ensure all operational processes are current and aligned to the needs of ISO27001, SOC2 and Enterprise customer audits - Work with internal stakeholders to redefine existing processes where "business as usual" no longer makes sense. - Assist Leads with the recruitment, training, mentoring, performance management and professional development of individual team members - Develop trusted relationships with stakeholders across the business to promote improvements in back-end service functionality that directly benefits both teams and customer self-serve options - Represent the voice of the customer (in alignment with Sales, Customer Success, PMO and other customer-facing teams) in internal technical reviews and presentations   About You: Experience - Minimum of 5 years of management experience (SaaS or Finance preferred) and customer facing assistance roles - Prior experience providing technical support to Enterprise scale customers is required (Finance vertical is an asset) - Prior experience leading a team of driven individuals - Prior experience managing projects or process / systems improvement programs (PMP accreditation is an asset) - Strong understanding of domains, networking principles, message flow, email protocols, and DNS is preferred - Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling is preferred - Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO) experience is preferred - Proficiency with MS Windows-based PCs and command line interface is preferred - Cisco IronPort experience, particularly around disclaimer engines and egress filtering, is preferred - MCSE, MCITP, CCNA, PMP and other industry certifications are desirable Management Skills - Proven proficiency in personnel leadership and workflow assessment - Demonstrated ability to coach staff and provide developmental feedback; provide reporting on this to leadership. - Engaging personality and proven ability to instruct a wide range of learning types. Office Skills - Very strong professional written, verbal and inter-personal communication skills - Ability to write and speak English fluently, with strong editing skills - Exceptional time-management, organizational, and prioritizing skills - Good knowledge of Salesforce and Confluence WIKI is an asset Attitude - Goal oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning - Comfortable working under pressure in a fast-paced environment and able to handle challenging situations with integrity, empathy and sincerity - Strong work ethic with a willingness to multi-task and be flexible to take on varied responsibilities - Detail-orientated and inquisitive with an interest in problem resolution - Ability to impact operations and effect change without being confrontational - Good judgment to proactively and independently solve problems and make decisions - A friendly, “can-do” attitude and customer focused approach Working conditions - Fast Paced/High Stress Internal and Customer Facing Leadership Role - In-office team coverage is needed from Monday to Friday business hours; this role may require on-demand availability after-hours. - Weekend and off-hours availability for scheduled activities, urgent customer implementation requests, and ad hoc escalations as required. - Overseas travel may be required
Job ID
GRTS189
Location : Name (EN)
Vancouver, BC
The Technical Support team helps ensure that Global Relay's services run smoothly for all customers. Our team is available 24x7 to quickly help our customers get to the bottom of every technical issue via troubleshooting and creative problem solving.   The Enterprise Support team helps ensure our services run correctly and smoothly for all of our Enterprise scale and strategic customers. They troubleshoot services and use creative problem solving to get to the bottom of every technical issue and assist with complex project implementations. The team is distributed across 3 time-zones to quickly assist our customers and is staffed with experienced Support personnel with subject matter expertise in Global Relay systems, networks and protocols.   The Manager, Enterprise Support will be focused on the day-to-day management of all Support cases related to Enterprise and strategic customers, including but not limited to data ingestion, user management, technical troubleshooting and systems support. The role will work in conjunction with the Sales/PMO teams during the pre-sale and on-boarding process and with other customer facing teams throughout the Enterprise customer lifecycle to ensure that all related Support cases are triaged, tracked, resolved and delivered efficiently and effectively. The role will oversee and manage the professional development of Enterprise Support personnel in all offices worldwide.   Your Job: Contribute to the growth and development of the Enterprise Support team by providing hands-on leadership, management and support to Regional Leads and employees. - Monitor current operations and project progress across all time-zones by tracking activity; resolving problems; publishing progress reports; recommending actions - Oversee request and workflow queues to ensure all cases and inquiries are triaged and responded to properly and efficiently - Assist the team with complex problem solving in technical and/or service-related areas; advise on complex cases; attend client calls; troubleshoot and report - Focus on escalations/customer complaints/incidents, enterprise cases, work flow efficiencies and process development - Maintain a consistent and accurate monitoring and reporting program on all interactions, tickets and cases performed for Enterprise accounts for both customer and internal review. - Ensure all operational processes are current and aligned to the needs of ISO27001, SOC2 and Enterprise customer audits - Work with internal stakeholders to redefine existing processes where "business as usual" no longer makes sense. - Assist Leads with the recruitment, training, mentoring, performance management and professional development of individual team members - Develop trusted relationships with stakeholders across the business to promote improvements in back-end service functionality that directly benefits both teams and customer self-serve options - Represent the voice of the customer (in alignment with Sales, Customer Success, PMO and other customer-facing teams) in internal technical reviews and presentations   About You: Experience - Minimum of 5 years of management experience (SaaS or Finance preferred) and customer facing assistance roles - Prior experience providing technical support to Enterprise scale customers is required (Finance vertical is an asset) - Prior experience leading a team of driven individuals - Prior experience managing projects or process / systems improvement programs (PMP accreditation is an asset) - Strong understanding of domains, networking principles, message flow, email protocols, and DNS is preferred - Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling is preferred - Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO) experience is preferred - Proficiency with MS Windows-based PCs and command line interface is preferred - Cisco IronPort experience, particularly around disclaimer engines and egress filtering, is preferred - MCSE, MCITP, CCNA, PMP and other industry certifications are desirable Management Skills - Proven proficiency in personnel leadership and workflow assessment - Demonstrated ability to coach staff and provide developmental feedback; provide reporting on this to leadership. - Engaging personality and proven ability to instruct a wide range of learning types. Office Skills - Very strong professional written, verbal and inter-personal communication skills - Ability to write and speak English fluently, with strong editing skills - Exceptional time-management, organizational, and prioritizing skills - Good knowledge of Salesforce and Confluence WIKI is an asset Attitude - Goal oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning - Comfortable working under pressure in a fast-paced environment and able to handle challenging situations with integrity, empathy and sincerity - Strong work ethic with a willingness to multi-task and be flexible to take on varied responsibilities - Detail-orientated and inquisitive with an interest in problem resolution - Ability to impact operations and effect change without being confrontational - Good judgment to proactively and independently solve problems and make decisions - A friendly, “can-do” attitude and customer focused approach Working conditions - Fast Paced/High Stress Internal and Customer Facing Leadership Role - In-office team coverage is needed from Monday to Friday business hours; this role may require on-demand availability after-hours. - Weekend and off-hours availability for scheduled activities, urgent customer implementation requests, and ad hoc escalations as required. - Overseas travel may be required
Job ID
GRTS190
Location : Name (EN)
London, UK
  The Technical Support team helps ensure that Global Relay's services run smoothly for all customers. Our team is available 24x7 to quickly help our customers get to the bottom of every technical issue via troubleshooting and creative problem solving.   The Enterprise Support team helps ensure our services run correctly and smoothly for all of our Enterprise scale and strategic customers. They troubleshoot services and use creative problem solving to get to the bottom of every technical issue and assist with complex project implementations. The team is distributed across 3 time-zones to quickly assist our customers and is staffed with experienced Support personnel with subject matter expertise in Global Relay systems, networks and protocols.   The Manager, Enterprise Support will be focused on the day-to-day management of all Support cases related to Enterprise and strategic customers, including but not limited to data ingestion, user management, technical troubleshooting and systems support. The role will work in conjunction with the Sales/PMO teams during the pre-sale and on-boarding process and with other customer facing teams throughout the Enterprise customer lifecycle to ensure that all related Support cases are triaged, tracked, resolved and delivered efficiently and effectively. The role will oversee and manage the professional development of Enterprise Support personnel in all offices worldwide.   Your Job: Contribute to the growth and development of the Enterprise Support team by providing hands-on leadership, management and support to Regional Leads and employees. - Monitor current operations and project progress across all time-zones by tracking activity; resolving problems; publishing progress reports; recommending actions - Oversee request and workflow queues to ensure all cases and inquiries are triaged and responded to properly and efficiently - Assist the team with complex problem solving in technical and/or service-related areas; advise on complex cases; attend client calls; troubleshoot and report - Focus on escalations/customer complaints/incidents, enterprise cases, work flow efficiencies and process development - Maintain a consistent and accurate monitoring and reporting program on all interactions, tickets and cases performed for Enterprise accounts for both customer and internal review. - Ensure all operational processes are current and aligned to the needs of ISO27001, SOC2 and Enterprise customer audits - Work with internal stakeholders to redefine existing processes where "business as usual" no longer makes sense. - Assist Leads with the recruitment, training, mentoring, performance management and professional development of individual team members - Develop trusted relationships with stakeholders across the business to promote improvements in back-end service functionality that directly benefits both teams and customer self-serve options - Represent the voice of the customer (in alignment with Sales, Customer Success, PMO and other customer-facing teams) in internal technical reviews and presentations   About You: Experience - Minimum of 5 years of management experience (SaaS or Finance preferred) and customer facing assistance roles - Prior experience providing technical support to Enterprise scale customers is required (Finance vertical is an asset) - Prior experience leading a team of driven individuals - Prior experience managing projects or process / systems improvement programs (PMP accreditation is an asset) - Strong understanding of domains, networking principles, message flow, email protocols, and DNS is preferred - Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling is preferred - Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO) experience is preferred - Proficiency with MS Windows-based PCs and command line interface is preferred - Cisco IronPort experience, particularly around disclaimer engines and egress filtering, is preferred - MCSE, MCITP, CCNA, PMP and other industry certifications are desirable Management Skills - Proven proficiency in personnel leadership and workflow assessment - Demonstrated ability to coach staff and provide developmental feedback; provide reporting on this to leadership. - Engaging personality and proven ability to instruct a wide range of learning types. Office Skills - Very strong professional written, verbal and inter-personal communication skills - Ability to write and speak English fluently, with strong editing skills - Exceptional time-management, organizational, and prioritizing skills - Good knowledge of Salesforce and Confluence WIKI is an asset Attitude - Goal oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning - Comfortable working under pressure in a fast-paced environment and able to handle challenging situations with integrity, empathy and sincerity - Strong work ethic with a willingness to multi-task and be flexible to take on varied responsibilities - Detail-orientated and inquisitive with an interest in problem resolution - Ability to impact operations and effect change without being confrontational - Good judgment to proactively and independently solve problems and make decisions - A friendly, “can-do” attitude and customer focused approach Working conditions - Fast Paced/High Stress Internal and Customer Facing Leadership Role - In-office team coverage is needed from Monday to Friday business hours; this role may require on-demand availability after-hours. - Weekend and off-hours availability for scheduled activities, urgent customer implementation requests, and ad hoc escalations as required. - Overseas travel may be required
Job ID
GRTS191
Location : Name (EN)
New York, NY
We are looking for an energetic and easygoing individual who has solid experience in coordinating communications and marketing projects. You will be an integral part of our sales team delivering on marketing objectives and coordinating the Executive Briefing Center in our growing Chicago office. The Marketing & Event Coordinator will be responsible for supporting the synchronization, coordination, and execution of the key marketing events and campaigns. You will wear many hats! This position performs a diverse range of marketing related functions, including the coordination of meetings, events and tradeshows, juggling various schedules, and managing project timelines. You will be responsible for overseeing the management of communications initiatives and ongoing marketing projects. You must have excellent written and oral communication skills, strong problem-solving skills, a fine eye for detail, and a passion for teamwork and collaboration. An ability to manage multiple projects in a fast-past environment is also very critical.   Your Job:   - Assist with coordinating business and marketing projects as requested - Assist with editing and stylizing written materials including training materials and sales presentations - Assist team members with day-to-day marketing tasks and coordinating marketing projects and activities as requested - Assist with marketing literature development, including documents, data sheets, case studies, white papers, etc. - Assist with the production of artwork, sourcing images, print buying, and checking copy - Coordinate and organize Global Relay’s participation in events internally and externally such as sponsorships, team building events, conference panels, trade show activities, and other marketing events. - Coordinate client seminars held in our Chicago Executive Briefing Center - Assist team members with activities related to corporate events and sponsorships, including pre-event responsibilities (e.g. preparing event materials, delegate lists, name badges, signage preparation, etc.). - Assist with Global Relay's internal communication, training and education on our services, and competitive positioning - Assist in the design and content of Global Relay's website and its on-going maintenance - Assist with the curation of Global Relay’s digital properties such as social media and blog - Attend industry conferences - Produce clear and concise written correspondence in the form of letters and emails - Order and manage office supplies and food - Data collation and input for events; for example: event registrations, events mailing lists, and updating contact details (delegate management) - Lead role in the sourcing and day-to-day management of marketing stock (e.g. event giveaways and collateral) - Working with event team / caterers / and partners in preparation for events on behalf of Global Relay / Guests as per business needs - Working with building reception to coordinate guest arrival, attendee lists, after-hours security, and additional cleaning for events - General coordination and logistics support, as required - Set-up for events / meetings including refreshment / stationary station in the lounge and/or in a room - Serving tea, coffee, snacks, or meals for internal and external guests About You:   - College graduate with previous experience in a similar marketing/coordination role - Highly creative thinker and strong communicator with great people skills - Confident and outgoing personality - Precise attention to detail, especially in written work and in coordinating events - Well organized and self-motivated with excellent ability to work against deadlines - Strong work ethic with a willingness to multi-task and flexible to take on varied responsibilities - Good judgment to proactively and independently solve problems and make decisions - Excellent project management and organization skills; strong computer skills - Excellent command of written English with copy accuracy - Experience in organizing participating in activities such as tradeshows, conference panels and other marketing events - Experience with Salesforce is an asset - Experience with Hubspot is an asset - Experience with online marketing (SEO, SEM, etc.) is an asset   Think you're a great fit for this job? Apply today with your cover letter, resume and profile (or link) in one PDF document. Applicants must be eligible to work in the US. No phone calls please.
Job ID
GRBD283
Location : Name (EN)
Chicago, IL
  This role is carried out onsite at our Gastown office location   We’re looking for an energetic, detail-oriented individual with superb customer service skills to join our growing administration team.  As an Office Assistant you will provide comprehensive administrative support to the daily processes and business operations of our fast-paced organization.   The role requires a resourceful individual who is energetic, adaptable, logical, tech-savvy, and works well independently but thrives in a team environment; someone who enjoys learning, building relationships, and possesses good business acumen.   The role may require you to work on statutory holidays   Are you up for the challenge? Your Job:   - Ensure that visitors/clients are greeted and directed appropriately upon arrival, and adhere to office security procedures upon check-in - Maintain office appearance and cleanliness; provide assistance and support for Global Relay team members in daily operations including the cleaning and organizing of meeting rooms, supply stations, the lounge and cafeteria - Liaise with office janitorial and building maintenance for facility cleaning and repair - Manage office supplies and equipment, including supplies inventory, ordering and distribution; invoice reconciliation - Order and set up catering for client meetings - Perform office tasks such as handling a high volume telephone switchboard, calendar management, data entry, filing, generate reports and presentations and mail distribution - Perform administrative duties in Salesforce CRM software and other software systems such as data entry, client file updates, and ensuring data accuracy - Compose external correspondence to Global Relay customers and Partners - Support various departments in coordinating meeting and training schedules, circulating agendas and training materials - Various job-related duties as projects arise, such as event management   About You:   - Diploma/certificate in Office Administration, or relevant work experience - Ability to speak and write English fluently and possess excellent interpersonal and communication skills with excellent telephone etiquette - Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook) - Exceptional time-management, organizational, and prioritizing skills with great attention to detail - Strong work ethic with a willingness to multi-task and be flexible to take on varied responsibilities - Ability and maturity to exercise tact and discretion, and can be entrusted with confidential information - Good judgment to proactively and independently solve problems and make sound decisions - Goal oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning - Comfortable working under pressure in a fast-paced environment - Proven ability to handle challenging situations with integrity, empathy and sincerity - A friendly, “can-do” attitude and customer focused approach
Job ID
GRGA150
Location : Name (EN)
Vancouver, BC
As an experienced Product Marketing Manager you will be a self-starter responsible for bringing a range of exciting new electronic archiving and comms surveillance products and services to our global market. Acting as the voice of the customer to the product management teams and the chief advocate for products into the marketing team, you will be confident in dealing with stakeholders at all levels and able to assimilate and articulate our unique product benefits and propositions across our key themes of Migration to the Cloud, AI and Mobility.   Strong track record of experience in creating and delivering compelling customer-centric messaging and marketing for existing and new product launches is a prerequisite for this role as are exceptional project management skills, a collaborative and collegiate work style and a diplomatic manner.   Your Job:   - Working closely with the product teams to educate internal and external stakeholders on customer requirements product features and benefits - Work with marketing team to create a wide range of high value compelling content - Measure and optimize the buyer journey around product feature adoption and usage - Ability to craft compelling stories around products which translate into measurable growth and revenue - Deliver successful product marketing strategy - Identify addressable market, marketing segments and personas - Create value propositions, messaging and positioning which translates our technical strengths into compelling and well-articulated use cases to encourage prospect engagement - Keep abreast of the competitive landscape - Develop buying group/customer journeys - Deliver Go-To-Market strategy - Generate sales engagement, conversion and leads - Sales enablement - Lead generation - Produce collateral/assets which have value as Thought Leadership material   About You:   - Minimum 8+ years’ experience in corporate B2B technology/fintech/regtech environment - Education to degree level - Experience in digital marketing, product marketing and product management - Fintech experience preferred if possible - Outstanding written and verbal communication skills - Strong public speaking experience - Exceptional product management skills - Collaborative and collegiate work style - Demonstrable agile working ability - Diplomatic manner - Analytical approach with high attention to detail - Existing knowledge of AI, SaaS, Mobile/digital transformation would be a bonus
Job ID
GRMA141
Location : Name (EN)
London, UK
The Security Tester is responsible for leading security testing activities for the software that Global Relay deploys. You will serve as the senior point of contact between Information Security, Development and Quality Assurance teams with regard to identifying, assessing and remediating application vulnerabilities.   Your Job:   - Act as the senior subject matter expert for Global Relay software security testing - Lead the software security test planning and execution activities for all releases - Lead the selection, deployment, and management of appropriate scanning tools for security testing - Ensure that the selection and execution of security tools and testing methodologies are augmented and continually improved based on emerging requirements and the evolution of threats and vulnerabilities - Ensure each component team adequately tests for, acknowledges, responds to, and mitigates security vulnerabilities - Teach development teams about security testing methodologies that can be used to improve security testing and reduce the risk of vulnerabilities in the production environment - Ensure InfoSec wiki pages are updated based on the content in each component and service level release - Coach and mentor other members of the Information Security team - Identify and document security vulnerabilities - Investigate security issues in order to determine specific steps for reproduction and scope - Create, maintain, and execute manual security test cases - Execute and analyze security scans using appropriate scanning tools (e.g. HP WebInspect) - Provide reporting on the outcome of security testing - Document verification of security fixes - Develop competency in the OWASP Top 10 and derive new test methodologies based on Global Relay applications - Learn appropriate security tools (e.g. ZAP) that allow for manual and automated testing - Work with software security team members to identify areas where security test coverage is lacking, and work to improve the security test coverage - Assist the software security team members with assessment and test planning for upcoming releases - Assist security team members with communication of new security testing initiatives to the development teams and work with the teams to finish them (e.g. test case reviews, presentations of new content) - Improve test case documentation and grouping - Provide suggestions on improvements and see these through to completion   About You:   - 5+ years hands-on experience in a software quality assurance environment - 2-5 years hands-on experience working as a developer - Expert knowledge and experience using software testing tools, such as HP WebInspect, ZAP, and Wireshark in the analysis of software vulnerabilities - In-depth understanding of web-based protocols, including cookie management, encrypted traffic, TLS, HTTPS, and HSTS - Knowledge of internet and network technologies; specifically TCP/IP, UDP, SMTP, HTTP, HTTPS, FTP, SFTP and FTPS; any other Internet and network technologies would be an asset - Expert understanding of and exposure to security tools such as firewalls, IDS/IPS, anti-virus, anti-spam, and server and network device hardening - Demonstrated understanding of advanced persistent threats (APTs) and emerging and novel vulnerabilities - Knowledge of threat remediation techniques specific to the programming languages in use at Global Relay - Expert knowledge of software security in general and of OWASP Top 10 - Ability to write and modify scripts and/or program in various languages, such as Python and PowerShell - Strong knowledge of encryption protocols and methodologies - Ability to research and maintain proficiency in software, tools, techniques, countermeasures, and trends in information security, network vulnerabilities and encryption - Recognized security industry certifications, such as CompTIA Security+ - Ability to communicate diplomatically and effectively at all levels of the organization with all classifications, including the very technical - Proven competence using MS Office and other desktop applications - Methodical and creative approach to problem-solving - Excellent verbal and written communication skills - Strong attention to detail and follow-up - Ability to multitask - Availability after hours for escalations  
Job ID
GROP268
Location : Name (EN)
London, UK
  As an Android Developer at Global Relay, you’ll be implementing a market leading enterprise messaging application. You will get to tackle interesting and engaging problems to do with scalability and integration into Global Relay’s high availability and fully compliant big data environments.   This is an opportunity to work alongside some of Vancouver’s best Mobile developers and SDETs in one of our focused agile teams. We encourage our developers to think beyond a single component to build complete system solutions. Make key contributions by implementing new components and features and get exposed to the latest technologies such as Kotlin and dynamic feature delivery.   Your Job:   - Work as a member of an agile development team implementing leading edge mobile applications for Android devices - Collaborate with the architecture team, other developers, product management, and the UX team to design and implement enterprise messaging solutions - Collaborate with product owners on user story generation and refinement - Collaborate with SDETs in development of test cases and automation - Document code and detail designs - Provide mentorship and participate in knowledge sharing activities with colleagues   About You:   - Post-secondary education in Computer Science, Engineering or a related subject - Minimum 5+ years of experience building mobile applications - Experience developing native Android applications and familiarity with Android SDK  - Experience developing client/server interactions - Good knowledge of the mobile landscape, architectures, trends, and emerging technologies - Experience with agile development methodologies - Experience with test driven development - Strong knowledge of Android design patterns, principals, and best practices  
Job ID
GRDV779
Location : Name (EN)
Vancouver, BC
  Global Relay requires an experienced Senior Architect to assume architectural ownership of specific components and features of Global Relay’s enterprise applications for Archiving and Messaging. You will work closely with the Principal Architect, Development Leads and Product Managers to architect, design and facilitate delivery of new products and features as well as providing technical oversight and guidance for development teams.   Your Job:   - Own all architectural design facets for all components in a specific product area - Develop and maintain a systems architecture that will address existing and emergent business needs - Understand the architectural ramifications of all user stories and requirements - Responsible for the technology and architecture used by the all teams in the product area - Review and support all the technology, architecture decisions and detail designs made by the teams in the designated product area. As appropriate, delegate detailed architecture and design activities to the Component Architects - Ensure that any architectural decisions are implemented by the team are true to the design - Lead presentations to socialize and validate proposed architectures with other product areas and business units - Maintain alignment between product area architecture, architecture of other product areas and overall enterprise architecture - Act as the primary negotiator and point of contact for all sub-teams in the product area with the Architecture team as a whole - Provide critical thinking and technical leadership from idea creation through to execution   About You:   - 5 + years of experience in a senior architecture role for an enterprise scale application - 5+ years of Java and JavaScript development experience, building highly scalable applications and services in an agile environment - Experience architecting micro-services for deployment via Kubernetes - Proven ability and track record in clearly aligning technical solutions with explicit business objectives - Experience in logically and rationally documenting processes and models using diagrams and presenting findings to various levels of senior management  - Strong experience in interacting and collaborating with various levels within an organization  - Ability and energy to thrive in a fast moving, fast growth entrepreneurial environment, have a ‘solution based’ mind set, and be proactive in driving improvements to processes and systems - Experience in one or more of the following areas: - API architecture and development - WebRTC - Distributed systems at scale - Consistency models, - Big data, data lakes / data warehousing / BI - Asynchronous messaging - Security methodologies and technologies - Data integrity and reconciliation  
Job ID
GRDV877
Location : Name (EN)
Vancouver, BC
  Global Relay requires an experienced Senior Architect to assume architectural ownership of specific components and features of Global Relay’s enterprise applications for Archiving and Messaging. You will work closely with the Principal Architect, Development Leads and Product Managers to architect, design and facilitate delivery of new products and features as well as providing technical oversight and guidance for development teams.   Your Job:   - Own all architectural design facets for all components in a specific product area - Develop and maintain a systems architecture that will address existing and emergent business needs - Understand the architectural ramifications of all user stories and requirements - Responsible for the technology and architecture used by the all teams in the product area - Review and support all the technology, architecture decisions and detail designs made by the teams in the designated product area. As appropriate, delegate detailed architecture and design activities to the Component Architects - Ensure that any architectural decisions are implemented by the team are true to the design - Lead presentations to socialize and validate proposed architectures with other product areas and business units - Maintain alignment between product area architecture, architecture of other product areas and overall enterprise architecture - Act as the primary negotiator and point of contact for all sub-teams in the product area with the Architecture team as a whole - Provide critical thinking and technical leadership from idea creation through to execution   About You:   - 5 + years of experience in a senior architecture role for an enterprise scale application - 5+ years of Java and JavaScript development experience, building highly scalable applications and services in an agile environment - Experience architecting micro-services for deployment via Kubernetes - Proven ability and track record in clearly aligning technical solutions with explicit business objectives - Experience in logically and rationally documenting processes and models using diagrams and presenting findings to various levels of senior management  - Strong experience in interacting and collaborating with various levels within an organization  - Ability and energy to thrive in a fast moving, fast growth entrepreneurial environment, have a ‘solution based’ mind set, and be proactive in driving improvements to processes and systems - Experience in one or more of the following areas: - API architecture and development - Full stack design/architecture - Distributed systems at scale - Consistency models, - Big data, data lakes / data warehousing / BI - Asynchronous messaging - Security methodologies and technologies - Data integrity and reconciliation
Job ID
GRDV1056
Location : Name (EN)
London, UK
Global Relay requires an experienced Senior Architect to assume architectural ownership of specific components and features of Global Relay’s Archiving enterprise application. You will work closely with the Principal Architect, Development Leads and Product Managers to architect, design and facilitate delivery of new products and features as well as providing technical oversight and guidance for development teams.   Your Job:   - Own all architectural design facets for components within the Archive product area - Design, create and maintain a systems architecture that will address existing and emergent business needs - Research and explore options for a proposal with consideration to the ramifications of all user stories and requirements - Responsible for the technology and architecture used by the teams - Take ownership, driving architecture decisions and detail designs and where appropriate, delegate detailed architecture and design activities to the Component Architects - Ensure that any architectural decisions are implemented by the team are true to the design - Lead presentations to socialize and validate proposed architectures with other product areas and business units - Maintain alignment between product area architecture, architecture of other product areas and overall enterprise architecture - Act as the primary negotiator and point of contact for all sub-teams in the product area with the Architecture team as a whole   About You:   - 5 + years of experience in a senior architecture role for an enterprise scale application - 5+ years of Java and JavaScript development experience, building highly scalable applications and services in an agile environment - Experience with massively scalable storage solutions, ideally Cassandra or similar - Proven ability and track record in clearly aligning technical solutions with explicit business objectives - Able to present architecture in a clear manner to business and technical stakeholders - Strong experience in interacting and collaborating with various levels within an organization - Comfortable working with product management to define requirements - Bias for action in leading effectively, demonstrating the ability and energy to thrive in a fast moving, fast growth entrepreneurial environment, have a ‘solution based’ mind set, and be proactive in driving improvements forward - Any experience architecting micro-services for deployment on Kubernetes and cloud native platforms would be a bonus   Essential experience: - Big data, data lakes / data warehousing / BI - Distributed systems at scale - Consistency models - Asynchronous messaging - Security methodologies and technologies - Data integrity and reconciliation - Distributed search technologies i.e. Elastic Search, Solr - Reactive frameworks   Desirable experience: - API architecture and development - Full stack design/architecture - Microservice deployment on Kubernetes - Analytics, AI and Machine Learning - Familiarity with Openshift, Vert.x, Spring Boot, Thrift - Working with S3 Storage Interfaces
Job ID
GRDV1008
Location : Name (EN)
London, UK