Career Opportunities


Here are our current job openings based on your search. Please click on the job title for more information, and apply if you are interested.

Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 7 of 8

Are you curious in nature, love research and writing, and have excellent attention to detail? Join our Due Diligence team as a Technical Content Specialist! In this role, you’ll help our customer support teams provide clear, accurate answers to technical and security questions.   More than 23,000 banks, financial services firms, and other highly regulated organizations depend on Global Relay to provide critical archiving and compliance services. These organizations must comply with strict outsourcing and vendor management requirements. They also expect their service providers to meet the highest standards of security, availability, and performance. Our Due Diligence team ensures customer confidence and trust in Global Relay by providing customized responses to due diligence questionnaires (DDQs), security assessments, requests for proposals (RFPs), and other customer requests for information. The Due Diligence Team also helps other customer support teams respond to technical and security questions.   As a Technical Content Specialist, you’ll provide research and writing support to the Due Diligence team. This is a unique role that helps bridge the gap between our technical and frontline support teams by translating technical information into plain language. You’ll interview internal subject matter experts (SMEs), conduct independent research, and write polished, concise responses to complex customer questions. Your Job:   - Develop and maintain a broad knowledge of Global Relay technology, services, and operations - Work with developers, systems administrators, security staff, product managers, and other technical teams to develop and fact check content - Conduct independent research into technical and security concepts - Translate technical information into concise, plain language content - Develop and manage content for a knowledge base - Assist with due diligence questionnaires (DDQs), requests for proposals (RFPs), and other requests for information - Assist customer support teams with ad hoc customer requests - Assist with research, writing, and fact checking for technical documentation About You:   - Education or work experience in computer science, information technology, software development, or related discipline - Independent worker with the ability to manage multiple projects with minimal or no supervision - Ability to work with and influence all levels of staff - including executives and senior subject matter experts - without direct authority - High level of comfort in a fast-paced environment with tight deadlines and competing priorities - Ability to independently research and quickly understand unfamiliar technical concepts - Close attention to detail, quality, and accuracy - Strong judgement and ability to analyze and handle complex situations - Even tempered and calm under pressure - Flexibility to take on new assignments and responsibilities as needed - Excellent writing, editing, and proofreading skills - Ability to translate complex technical topics into plain language
Job ID
GRMA139
Location : Name (EN)
London, UK
  As an Implementation Specialist joining our growing London team, you’re a bright, energetic individual bringing with you, your hybrid skillset: technical savvy, great communication (written and verbal), all underpinned with solid business and commercial acumen.   You’ll be working on SaaS / cloud-based implementations, juggling multiple customers at one time, leading their technical and / or business stakeholders through the setup and onboarding to Global Relay’s Compliance product suite.   Excelling at this role means providing the customer with a seamless experience in terms of implementation and on-boarding, navigating the resolution of technical issues as they arise and providing excellent customer service every step of the way.   You’ll find yourself in a supportive environment that encourages growth and continual learning, both personally and professionally.    Your Job:   - Implementing and onboarding global customers onto Global Relay’s product suite, navigating technical challenges and being the ‘face’ of Global Relay - Maintaining a high standard of communication and customer service to the throughout the entire onboarding process - Strong personal organisation and management; juggling priorities, meeting deadlines, setting expectations, both externally and internally - Working effectively as a key member of a wider team during customer onboarding with a shared goal of success; collaboration with other teams and specialisms is key to your success - Actively contributing to the Implementation team’s knowledge base and learning - Working with Sales team, as and when required to assist with pre-sales, POCs (Proof Of Concepts) as well as providing any other technical expertise required - Submitting and maintaining ownership of issues to our internal support, DevOps and Product teams to resolve technical issues encountered during Implementation that require further investigation / analysis   About You:   - Goal oriented self-starter who can work independently as well as excel in a team environment with minimal supervision - General understanding of domains, networking principles, message flow, and email protocols is required - Excellent interpersonal and communication skills with top-drawer telephone and email etiquette - Exposure to various hosted and cloud-based email providers (i.e. Microsoft 365 & Hosted Exchange, G Suite amongst others) particularly around journaling, is an asset - Knowledge and familiarity with Active Directory, LDAP, SAML / SSO - Ability to work on several projects concurrently, with good quality results and high attention to details - Strong analytical and problem solving skills - Experience with Salesforce CRM and Confluence is desirable  - Prior experience in SaaS implementation, configuration and setup, a real plus   Benefits:   Global Relay offers a competitive salary and we also have an attractive benefits package allowing you a great work-life balance, including a flexible holiday policy, extended health benefits and regular socials.   We provide extensive training and continuous personal and professional development are important to us. You will be guided and mentored throughout and progression opportunities abound in a fast growing international company.
Job ID
GRPR130
Location : Name (EN)
London, UK
  We are looking for tech savvy individuals with a good understanding of Software as a Service implementations, interested in expanding their skill sets while working on exciting projects. The individual selected for this full-time position will be primarily responsible for leading external clients through setting up Global Relay’s SaaS compliance products. To successfully on-board a customer, you must be able to co-ordinate project implementation activities with both external and internal stakeholders representing business and technical aspects, provide technical directions and troubleshoot technical issues that might arise in the process.   You will be working with business and technical decision makers of Fortune 1000 companies from the Sales phase (often in a pre-Sales capacity) through to Support and Training.  Effectively communicating with clients to gain an understanding of their compliance needs and internal processes is fundamental.    Global Relay provides a supportive environment that fosters growth on both personal and career fronts. If you are outgoing, have strong attention to detail, eager to learn new technologies and have what it takes to make it through technically difficult implementations, this job is for you! Your Job: - Responsible for Global Relay product suite implementations and user management requests - Work with clients to determine workflows, documents, and procedures to verify proper product usage - Monitor the completion of escalated tickets, ensure that tickets are completed in a timely manner and that the technical knowledge base is updated, obtain clarification from technical staff on outstanding tickets - Assist Business Development during the pre-sales phase with solution configurations and proof of concepts - Collaborate with other departments during the product implementation process - Build strong relationships with client team members, work successfully under pressure, maintain a positive attitude, and meet client project deadlines in an efficient and professional manner - Advocating customer care over customer service and progressing the team to a Centre of Excellence for the client experience - Set customer expectations, communicate internally to ensure tasks are on schedule, and offer suggestions to mitigate risks to avoid delays - Establish and maintain effective working relationships with clients and staff, exercise tact and maintain company and client confidentiality     About You:   - General understanding of domains, networking principles, message flow, and email protocols - Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling, is an asset - Knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO) experience is an asset - MCSE, MCITP, CCNA, and other industry certifications are desirable - Familiarity with Salesforce and Confluence WIKI is a plus including the use of trouble-ticket and support information systems - Be highly organized and ability to work on several projects concurrently - Strong analytical and problem solving skills with significant attention to the smallest details leading to a near-error free track record - Possess excellent interpersonal and communication skills with excellent telephone and email etiquette - Goal oriented self-starter who can work independently as well as in a team environment with minimal supervision and has an appetite for continuous learning - Comfortable working under pressure in a fast-paced environment - Strong work ethic with a willingness to multi-task and flexible to take on varied responsibilities - Good judgment to proactively and independently solve problems and make decisions - Demonstrated knowledge and experience in project planning and project management techniques and tools - Has a proven history of previous successes in a setting where minimal direction was provided - Experience in SaaS implementations is ideal.  Technical Customer Service or customer service call center is an asset
Job ID
GRPR131
Location : Name (EN)
Vancouver, BC
  Global Relay requires an experienced Technical Product Manager (TPM) to assume ownership of the Global Relay Message backend services. You will work closely with your agile team(s), other TPMs, and Product Management to deliver on the product roadmap, driving new initiatives and features through the development process.   Working with Product Management, the TPM will define detailed business requirements and collaborate with their Team Leads, Architects, and stakeholders to ensure high quality designs are produced. TPM will also facilitate Scrum ceremonies (daily stand-up, backlog grooming, sprint planning sessions, etc.), drive release planning process, accept completed stories, monitor progress, report status, and be involved in key release activities.   Your Job:   Working in a dynamic team environment, the Technical Product Manager is responsible for:   - Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage your component’s backlog and contribute to the product roadmap - Translating product roadmap initiatives and feature requests into epics and user stories with well-defined acceptance criteria - Creating and maintaining requirement artifacts (use cases, data models, flow charts, etc.) - Collaborating with other TPMs, architects, and Team Leads to drive requirements through the design phase - Identifying and coordinating cross-component dependencies throughout the delivery process - Working with product management, development, and other departments to actively remove blocking issues and ensuring program is on schedule - Facilitating daily stand-ups, backlog grooming, sprint planning, demos, retrospectives, and other team meetings with your agile team(s) - Coordinating work estimates, tracking progress, and reporting status in the form of burn up/down charts and dashboards - Understanding the design, business logic, and technical architecture of platform components and how those components interact with the rest of the platform - Serving as the primary product expert (functional, not technical) for the components for which you are responsible   About You:   - Degree in engineering, computer science or related technical field - 3-5 years of experience as a technical product manager or product owner - Hands on experience with backend services and APIs - Experience with Agile and Scrum development methodologies - Ability to communicate effectively with both technical and non-technical individuals - Experience with SaaS for enterprise markets - Experience driving cross-team initiatives and collaborating with stakeholders across the organization - Experience as a business analyst with strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills - Experience with project management (planning, monitoring, and reporting)
Job ID
GRDV896
Location : Name (EN)
Vancouver, BC
  Global Relay requires an experienced Technical Product Manager (“TPM”) to join the Global Relay Message Product Management team. The TPM will assume product ownership of specific components/features of Global Relay’s enterprise messaging application. They will work closely with their development and test lead counterparts, other TPMs, program management, and product management to deliver on the product roadmap, driving new products and features through the development process.   The TPM will define detailed business requirements, user stories, acceptance criteria for specific features, and collaborate with their team leads, architects, and UI/UX to ensure high quality designs are produced. The TPM will also attend daily stand-ups, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and be involved in key release activities including documentation and training.   Your Job:   Working in a dynamic team environment, the TPM is responsible for:   - Owning the up and down responsibility for the scope and delivery of their component/feature - Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the Message product roadmap - Translating product roadmaps and feature requests into models, workflow diagrams, use cases, user stories, acceptance criteria, and other suitable artifacts - Collaborating with other TPMs, architects, UI/UX, and team leads to drive requirements through the design phase - Identifying and coordinating with program management cross-component dependencies throughout the development process - Working with product & program management, development, and other departments to actively remove obstacles blocking progress and ensure program is within schedule - Prioritizing and grooming their team(s) backlog - Attending regular stand-ups with your product manager and other TPMs in your product team - Attending daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your agile team(s) - Creating work estimates, tracking progress, and reporting status in the form of burn up/down charts - Supporting product management, program management, marketing, sales, professional services, technical documentation, training, and technical support throughout the release process with training, documentation, announcements, and other release activities - Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform - Serving as primary product expert (functional, not technical) for the components for which you are responsible   About You:   - Degree in Engineering, Computer Science or related technical field - 3-5 years of experience as a technical program/product manager or product owner - Hands on experience with implementing mobile client solutions - Strong requirement elicitation, analysis, workflow design, use case modelling, domain modelling, and documentation skills - Experience with Agile and Scrum development methodologies - Ability to communicate effectively with both technical and non-technical individuals   Nice to Have:   - Experience with a SaaS, messaging, or enterprise software company - Experience driving cross-team initiatives and collaborating with stakeholders across the organization        - Experience planning, monitoring, and reporting on project status - Experience as a software developer/engineer
Job ID
GRDV894
Location : Name (EN)
Vancouver, BC
Global Relay requires an experienced Technical Product Owner (“TPO”) to assume ownership of specific components/features within Global Relay’s product line. They will work closely with their agile team(s), other TPOs and product management to execute the product roadmap, and drive new products and features through the development process.   Working with Product Management, the TPO will define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPOs will also attend daily stand-ups, refine their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and be involved in key release activities including documentation and training.   Your Job:   Working in a dynamic team environment, the Technical Product Owner is responsible for the following: - Own the up and down responsibility for the delivery of their component/feature - Collaborate with senior product management, sales, support, clients, and other TPOs in London and Vancouver to produce and manage your component’s backlog and contribute to the product roadmap - Translate product roadmaps and feature requests into models, workflow diagrams, user stories, acceptance criteria, and other suitable artefacts - Collaborate with other TPOs, architects, UI/UX, and team leads to drive requirements through the design phase - Identify and coordinate cross-component dependencies throughout the development process - Work with product management, development, and other departments to actively remove obstacles blocking progress and ensure initiatives are tracking to schedule - Prioritize and refine your team(s) backlog - Attend daily stand-ups, backlog refinement, sprint planning, demos, retrospectives and other team meetings with your agile team(s) - Create work estimates, track progress, and report status in the form of burn up/down charts - Understand the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform - Serve as primary product expert (functional, not technical) for the components for which you are responsible   About You:   - Degree in engineering, computer science or related technical field - 3-5 years of experience as an IT product manager or product owner - Hands on experience with backend services - Experience with Agile and Scrum development methodologies - Ability to communicate effectively with both technical and non-technical individuals - Experience with either SaaS, messaging platform(s) or data integration for enterprise markets - Experience drive cross-team initiatives and collaborate with stakeholders across the organization - Experience managing a remote team supporting a broader initiative - Strong requirement elicitation, analysis, use case modelling, workflow design and documentation skills  - Experience planning, monitoring, and reporting on project status (potentially for multiple initiatives/teams)
Job ID
GRDV978
Location : Name (EN)
London, UK
  The Product Management team is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. They ensure our services solve important and urgent market problems.   Global Relay requires an experienced Technical Program Manager (“TPM”) to assume ownership of specific components / features of Global Relay’s Common Platform. They work closely with their agile team(s), other TPMs, and Product Management to deliver on the product roadmap, driving new products and features through the development process.   Working with Product Management, the TPM will define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs will also attend daily stand-ups, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and be involved in key release activities including documentation and training.   Your Job:   Working in a dynamic team environment, the TPM is responsible for:   - Owning the up and down responsibility for the delivery of their component / feature  - Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap - Translating product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts - Collaborating with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase - Identifying and coordinating cross-component dependencies throughout the development process - Working with Product Management, Development, and other departments to actively remove obstacles blocking progress and ensuring program is within schedule - Prioritizing and grooming their team(s) backlog - Attending daily stand-ups with your Product Manager and other TPMs in your product team - Attending daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s) - Sharing Scrum Mastering duties with other members of your team - Creating work estimates, tracking progress, and reporting status in the form of burn up/down charts and dashboards - Supporting Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities - Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform - Serving as the primary product expert (functional, not technical) for the components for which you are responsible   About You:   - Degree in Engineering, Computer Science or related technical field - 3-5 years of experience as a technical program/product manager or product owner - Experience with Agile and Scrum development methodologies    - Ability to communicate effectively with both technical and non-technical individuals   Nice to Have:   - Experience as a software developer/engineer - Working knowledge of Elastic Search, Kibana, Hadoop and big data concepts - Experience working with reporting tools - Experience with a SaaS, messaging or enterprise software company - Experience delivering projects using java, open source, big data technologies (distributed storage, computation, search, queue, etc.) - Experience drive cross-team initiatives and collaborate with stakeholders across the organization - Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills - Experience planning, monitoring, and reporting on project status for multiple initiatives/teams
Job ID
GRDV718
Location : Name (EN)
Vancouver, BC
  The Product Management team is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. They ensure our services solve important and urgent market problems.   Global Relay requires an experienced Technical Program Manager (“TPM”) to assume ownership of specific components / features of Global Relay’s Common Platform. They work closely with their agile team(s), other TPMs, and Product Management to deliver on the product roadmap, driving new products and features through the development process.   Working with Product Management, the TPM will define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs will also attend daily stand-ups, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and be involved in key release activities including documentation and training.   Your Job:   Working in a dynamic team environment, the TPM is responsible for:   - Owning the up and down responsibility for the delivery of their component / feature and serving as the primary product expert for the components for which you are responsible for. - Lead the strategic development of new features and enhancements with ownership and development of a product roadmap. - Works to identify BI, data, and reporting trends and best practices to develop a high performing, diverse team - You will identify customer needs and business opportunities through a combination of research, feedback, and collection from cross-functional teammates and competitive data analysis. - Writing product specifications, driving cross-functional execution, making thoughtful product decisions along the way. - Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap - Translating product roadmap initiatives and feature requests into plans, models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts - Collaborating with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase through to completion of initiatives. - Lead our cross-functional team to deliver business value via scalable and measurable improvements in metrics that you will co-create with the team. - Identifying and coordinating cross-component dependencies throughout the development process - Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform - Supporting Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities - Working with your product stakeholders to actively remove obstacles blocking progress and ensuring product initiatives are within schedule   About You:   - Degree in Engineering, Computer Science or related technical field - 3-5 years of experience as a technical product manager or product owner - 5-7 Experience with business intelligence, data, and reporting platforms & solutions. - Experience with Agile and Scrum development methodologies    - Agile mindset and ability to think holistically with systems level thinking - Ability to communicate effectively with both technical and non-technical individuals   Nice to Have's:   - Agile Product Owner Certification, Agile Certifications - Working knowledge of Elastic Search, Kibana, Hadoop and big data concepts - Experience with a SaaS, messaging or enterprise software company - Experience delivering projects using java, open source, big data technologies (distributed storage, computation, search, queue, etc.) - Experience drive cross-team initiatives and collaborate with stakeholders across the organization - Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills - Experience planning, monitoring
Job ID
GRDV895
Location : Name (EN)
Vancouver, BC
The Product Management team is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. They ensure our services solve important and urgent market problems. Global Relay requires an experienced Technical Program Manager (“TPM”) to assume ownership of specific components / features of Global Relay Message. They work closely with their agile team(s), other TPMs, and Product Management to deliver on the product roadmap, driving new products and features through the development process. Working with Product Management, the TPM will define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs will also attend daily stand-ups, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and be involved in key release activities including documentation and training. Your Job:  Working in a dynamic team environment, the TPM is responsible for:   - Owning the up and down responsibility for the delivery of their component / feature for Desktop and Web - Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap - Translating product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts - Collaborating with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase - Identifying and coordinating cross-component dependencies throughout the development process - Working with Product Management, Development, and other departments to actively remove obstacles blocking progress and ensuring program is within schedule - Prioritizing and grooming their team(s) backlog - Attending daily stand-ups with your Product Manager and other TPMs in your product team - Attending daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s) - Sharing Scrum Mastering duties with other members of your team - Creating work estimates, tracking progress, and reporting status in the form of burn up/down charts and dashboards - Supporting Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities - Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform - Serving as the primary product expert (functional, not technical) for the components for which you are responsible About You: - Degree in Engineering, Computer Science or related technical field - 3-5 years of experience as a technical program/product manager or product owner - Experience with Agile and Scrum development methodologies    - Strong requirement elicitation, analysis, workflow design, use case modelling, domain modelling, and documentation skills - Ability to communicate effectively with both technical and non-technical individuals Nice to Haves:   - Experience with a SaaS, messaging or enterprise software company - Experience implementing and deploying micro services - Experience drive cross-team initiatives and collaborate with stakeholders across the organization - Experience planning, monitoring, and reporting on project status for multiple initiatives/teams - Experience as a software developer/engineer
Job ID
GRDV956
Location : Name (EN)
Vancouver, BC
  Working alongside product managers, the Full Stack TPM will define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with their Team Leads, Architects, and UI/UX designers to ensure high quality products are produced. TPMs will also attend daily stand-ups, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and be involved in key release activities including documentation and training.   This is a new group within our Archive team so you will joining right at the beginning and helping to build the product and group from the ground up     Your Job:   Working in a dynamic team environment, the TPM is responsible for:   - Owning the up and down responsibility for the delivery of their component / feature  - Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap - Translating product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts - Collaborating with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase - Identifying and coordinating cross-component dependencies throughout the development process - Working with Product Management, Development, and other departments to actively remove obstacles blocking progress and ensuring program is within schedule - Prioritizing and grooming their team(s) backlog - Attending daily stand-ups with your Product Manager and other TPMs in your product team - Attending daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s) - Sharing Scrum Mastering duties with other members of your team - Creating work estimates, tracking progress, and reporting status in the form of burn up/down charts and dashboards - Supporting Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities - Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform - Serving as the primary product expert (functional, not technical) for the components for which you are responsible - Collaborating at a technical level with full-stack software developers/engineers/testers and UI/UX designers - Delivering projects using java, open source, big data and AI technologies (distributed storage, computation, search, queue, AI APIs, etc) - Driving cross-team initiatives and collaborate with stakeholders across the organization - Performing high quality requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills - Educating your team on what the fundamental business need is for Global Relay’s financial institution client base   About You:   - Degree in Engineering, Science, Computer Science, Management or related technical field - 5 years of experience as a technical program/product manager or product owner in a full stack environment - Experience with Agile and Scrum development methodologies    - Experience as a full-stack software developer/engineer/tester - Experience with big-data and AI tools and platforms - Experience with a SaaS, messaging or enterprise software company
Job ID
GRDV810
Location : Name (EN)
Vancouver, BC
  The Product Management team is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. They ensure our services solve important and urgent market problems.   Global Relay requires an experienced Technical Program Manager (“TPM”) to assume ownership of specific components / features of Global Relay’s Common Platform. They work closely with their agile team(s), other TPMs, and Product Management to deliver on the product roadmap, driving new products and features through the development process.   Working with Product Management, the TPM will define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs will also attend daily stand-ups, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and be involved in key release activities including documentation and training.   Your Job:   Working in a dynamic team environment, the TPM is responsible for:   - Triaging incoming tickets and assigning them to the correct owner - Following up on status of projects, stories, tasks, dependencies and risks - Collaborating with and sharing status reports with the Product and DevOps Manager - Addressing impediments by connecting appropriate stakeholders - Coordinating meetings with external vendors - Assisting with the generation of reports, Wiki pages, and other artifacts that provide transparency into project status - Owning the up and down responsibility for the delivery of their component / feature  - Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap - Translating product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts - Collaborating with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase - Identifying and coordinating cross-component dependencies throughout the development process - Working with Product Management, Development, and other departments to actively remove obstacles blocking progress and ensuring program is within schedule - Prioritizing and grooming their team(s) backlog - Attending daily stand-ups with your Product Manager and other TPMs in your product team - Attending daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s) - Sharing Scrum Mastering duties with other members of your team - Creating work estimates, tracking progress, and reporting status in the form of burn up/down charts and dashboards - Supporting Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities - Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform - Serving as the primary product expert (functional, not technical) for the components for which you are responsible   About You:   - 3-5 years of experience as a project manager or project co-coordinator  - Degree in Engineering, Computer Science or related technical field.  - Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle  - Ability to understand technical as well as business requirements and accurately capture technical notes and use them to update work tickets - Demonstrate a history of being able to work effectively with groups with different levels of technical and process experience - Ability to coordinate multiple inter-related projects   Nice to Haves:   - Experience as a software developer/engineer - Working knowledge of Elastic Search, Kibana, Hadoop and big data concepts - Experience working with reporting tools - Experience with a SaaS, messaging or enterprise software company - Experience delivering projects using java, open source, big data technologies (distributed storage, computation, search, queue, etc.) - Experience drive cross-team initiatives and collaborate with stakeholders across the organization - Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills - Experience planning, monitoring, and reporting on project status for multiple initiatives/teams
Job ID
GRDV921
Location : Name (EN)
Vancouver, BC
As a Technical Program Manager in Infrastructure/DevOps, you will lead an agile infrastructure team to work on strategic initiatives while handling daily operational needs. As such, you will be working at the intersection of Product Management and DevOps.   The Product Management team is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. They ensure our services solve important and urgent market problems.   The DevOps team is responsible for the reliability and smooth operation of production and test environments as well as develop automated systems, to improve reliability and efficiency of code delivery from build to production.   As a Technical Program Manager, you own the coordination of all activities related to internal projects at Global Relay. This can include the release of services to customers, internal operational projects, and other major initiatives. You are accountable for ensuring that there is a plan in place that adheres to Global Relay’s standards and that all activities and milestones are scheduled, agreed to by the team, executed in the agreed upon fashion, and consistent with Global Relay’s processes.   Your Job:   Working in a dynamic team environment, you will be responsible for:   - In collaboration with senior management, developing and owning the project vision, strategy, execution, and roadmap for your team - Creating and managing requirements & project scope - Defining epics and user stories in partnership with your teams - Collaborating with architects, engineering, and your product team to break down large business requirements into smaller iterations, ensuring business value with each release - Facilitating key conversations, and managing dependencies with cross-functional partners to deliver on projects - Tracking and communicating the real state of project initiatives - Maintaining the project schedule including milestone dates and timelines for deliverables and release activities - Lead role in the continuous inspect and adapt cycles to help your team deliver software, fast, and reliably on a continuous basis - Ensuring all project dependencies are communicated, managed, and met - Staying accountable for highlighting issues and risks to a project and actively working within/across teams to create a common understanding of how issues and risks will be addressed   About You:   - 4-6 years of experience managing intermediate technical projects in an agile development, or operations environment - Knowledge of system administration, server management, production monitoring, CI/CD tooling, Kubernetes, DevOps tools, test automation, and capacity planning - Post-secondary education (minimum of an undergraduate degree is preferred) or equivalent experience - Good technical understanding of software development, integration aspects, and deployment processes - Ability to understand technical as well as business requirements and accurately capture technical notes and use them to update work tickets - Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle - Demonstrates a history of being able to work effectively with groups who have different levels of technical and process experience - Ability to coordinate multiple inter-related projects - Possesses strong written, verbal, and inter-personal communication skills - Strong change management skills - Highly detail oriented - Systems level thinking - Agile certifications such as Product Owner (CSPO) and/or Agile Certified Practitioner (PMI-ACP) or Project Management Professional (PMP) is desirable
Job ID
GRDV907
Location : Name (EN)
Vancouver, BC
As a valued member of our Support Team, you will be the face and voice of Global Relay Inc. Through your knowledge, charisma, and dedication, you will help ensure our client’s email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem solving skills to truly shine. The Global Relay Support Team works with some of the biggest names in the financial industry, providing leading archiving and messaging services. You’ll be involved in supporting their requirements on a day-to-day basis, enhancing or troubleshooting their technical environments and configurations and liaising with other customer facing teams to optimize customer usage of our systems. So, if you enjoy getting to the bottom of technical issues, sifting around server logs, configuring software or troubleshooting an Exchange environment, this is the opportunity for you! Your Job: - Provide first class customer service for Global Relay’s clients: handling customer calls, identifying customer needs, answering customer inquiries, and following up with customers on service issues - Email message delivery support and troubleshooting including SMTP Errors and NDR’s, analyzing headers, server log tracing, and DNS issues - Archive configuration of Microsoft Exchange and other hosted email platforms including Office 365 and Google Apps - Troubleshoot Exchange configuration issues with IT professionals, such as Exchange journaling and Active Directory integration - Support the archival configuration of various systems, including Microsoft Teams, Skype for Business, Slack, Refinitiv, Bloomberg®, Zoom and most social media platforms - Assist in the testing of new systems, features and services - Contribute to the continued growth of the team; helping to implement documentation, policies, and procedures - Provide support for Global Relay’s Messaging platforms - Complete technical requests and changes related to customers’ archiving setup and configuration About You: - Previous experience in technical support and/or helpdesk (Email hosting / archiving experience preferred) and a minimum of 2 years of customer facing assistance - Minimum of 2 years of experience in SaaS Implementations preferred, but not essential - Must be able to clearly document issues and outline the resolution to support cases - Strong working knowledge of the Internet in general, with an understanding of various protocols such as SMTP, DNS, TELNET, and OpenSSL - A conceptual and technical understanding of email delivery, including how to interpret headers - Experience with network troubleshooting and internet connectivity - Ability to read, write, and speak English fluently, communicating complex technical problems and solutions to end users of all skill levels - A self-starter who can work independently as well as in a team environment with minimal supervision - Experience supporting IM applications on Windows, OSX, iOS and Android - Adaptive and a strong willingness to learn while working in a fast-paced environment - Ability to exercise good judgment and discretion with confidential information - Understanding of the setup and components of various mail servers such as Google Apps, Microsoft 365, MS Exchange, Notes, Sendmail, Exim, and Postfix would be an asset - MCP,MTA, CCNA, or similar certification would be an asset
Job ID
GRTS180
Location : Name (EN)
Vancouver, BC
As a valued member of our Support Team, you will be the face and voice of Global Relay Inc. Through your knowledge, charisma, and dedication, you will help ensure our client’s email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem solving skills to truly shine.   The Global Relay Support Team works with some of the biggest names in the financial industry, providing leading archiving and messaging services. You’ll be involved in supporting their requirements on a day-to-day basis, enhancing or troubleshooting their technical environments and configurations and liaising with other customer facing teams to optimize customer usage of our systems.   So, if you enjoy getting to the bottom of technical issues, sifting around server logs, configuring software or troubleshooting an Exchange environment, this is the opportunity for you!   Your Job:   - Provide first class customer service for Global Relay’s clients: handling customer calls, identifying customer needs, answering customer inquiries, and following up with customers on service issues - Email message delivery support and troubleshooting including SMTP Errors and NDR’s, analyzing headers, server log tracing, and DNS issues - Archive configuration of Microsoft Exchange and other hosted email platforms including Office 365 and Google Apps - Troubleshoot Exchange configuration issues with IT professionals, such as Exchange journaling and Active Directory integration - Support the archival configuration of various systems, including Microsoft Teams, Skype for Business, Slack, Refinitiv, Bloomberg®, Zoom and most social media platforms - Assist in the testing of new systems, features and services - Contribute to the continued growth of the team; helping to implement documentation, policies, and procedures - Provide support for Global Relay’s Messaging platforms - Complete technical requests and changes related to customers’ archiving setup and configuration About You:   - Previous experience in technical support and/or helpdesk (Email hosting / archiving experience preferred) and a minimum of 2 years of customer facing assistance - Minimum of 2 years of experience in SaaS Implementations preferred, but not essential - Must be able to clearly document issues and outline the resolution to support cases - Strong working knowledge of the Internet in general, with an understanding of various protocols such as SMTP, DNS, TELNET, and OpenSSL - A conceptual and technical understanding of email delivery, including how to interpret headers - Experience with network troubleshooting and internet connectivity - Ability to read, write, and speak English fluently, communicating complex technical problems and solutions to end users of all skill levels - A self-starter who can work independently as well as in a team environment with minimal supervision - Experience supporting IM applications on Windows, OSX, iOS and Android - Adaptive and a strong willingness to learn while working in a fast-paced environment - Ability to exercise good judgment and discretion with confidential information - Understanding of the setup and components of various mail servers such as Google Apps, Microsoft 365, MS Exchange, Notes, Sendmail, Exim, and Postfix would be an asset - MCP,MTA, CCNA, or similar certification would be an asset
Job ID
GRTS182
Location : Name (EN)
Halifax, NS
  As a valued member of our Support Team, you will be the face and voice of Global Relay Inc. Through your knowledge, charisma, and dedication, you will help ensure our client’s email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem solving skills to truly shine. The Global Relay Support Team works with some of the biggest names in the financial industry, providing leading archiving and messaging services. You’ll be involved in supporting their requirements on a day-to-day basis, enhancing or troubleshooting their technical environments and configurations and liaising with other customer facing teams to optimize customer usage of our systems. So, if you enjoy getting to the bottom of technical issues, sifting around server logs, configuring software or troubleshooting an Exchange environment, this is the opportunity for you! Your Job: - Provide first class customer service for Global Relay’s clients: handling customer calls, identifying customer needs, answering customer inquiries, and following up with customers on service issues - Email message delivery support and troubleshooting including SMTP Errors and NDR’s, analyzing headers, server log tracing, and DNS issues - Archive configuration of Microsoft Exchange and other hosted email platforms including Office 365 and Google Apps - Troubleshoot Exchange configuration issues with IT professionals, such as Exchange journaling and Active Directory integration - Support the archival configuration of various systems, including Microsoft Teams, Skype for Business, Slack, Refinitiv, Bloomberg®, Zoom and most social media platforms - Assist in the testing of new systems, features and services - Contribute to the continued growth of the team; helping to implement documentation, policies, and procedures - Provide support for Global Relay’s Messaging platforms - Complete technical requests and changes related to customers’ archiving setup and configuration About You: - Previous experience in technical support and/or helpdesk (Email hosting / archiving experience preferred) and a minimum of 2 years of customer facing assistance - Minimum of 2 years of experience in SaaS Implementations preferred, but not essential - Must be able to clearly document issues and outline the resolution to support cases - Strong working knowledge of the Internet in general, with an understanding of various protocols such as SMTP, DNS, TELNET, and OpenSSL - A conceptual and technical understanding of email delivery, including how to interpret headers - Experience with network troubleshooting and internet connectivity - Ability to read, write, and speak English fluently, communicating complex technical problems and solutions to end users of all skill levels - A self-starter who can work independently as well as in a team environment with minimal supervision - Experience supporting IM applications on Windows, OSX, iOS and Android - Adaptive and a strong willingness to learn while working in a fast-paced environment - Ability to exercise good judgment and discretion with confidential information - Understanding of the setup and components of various mail servers such as Google Apps, Microsoft 365, MS Exchange, Notes, Sendmail, Exim, and Postfix would be an asset MCP,MTA, CCNA, or similar certification would be an asset
Job ID
GRTS183
Location : Name (EN)
London, UK
As a valued member of our Support Team, you will be the face and voice of Global Relay Inc. Through your knowledge, charisma, and dedication, you will help ensure our client’s email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem solving skills to truly shine.   The Global Relay Support Team works with some of the biggest names in the financial industry, providing leading archiving and messaging services. You’ll be involved in supporting their requirements on a day-to-day basis, enhancing or troubleshooting their technical environments and configurations and liaising with other customer facing teams to optimize customer usage of our systems.   So, if you enjoy getting to the bottom of technical issues, sifting around server logs, configuring software or troubleshooting an Exchange environment, this is the opportunity for you!   Your Job:   - Provide first class customer service for Global Relay’s clients: handling customer calls, identifying customer needs, answering customer inquiries, and following up with customers on service issues - Email message delivery support and troubleshooting including SMTP Errors and NDR’s, analyzing headers, server log tracing, and DNS issues - Archive configuration of Microsoft Exchange and other hosted email platforms including Office 365 and Google Apps - Troubleshoot Exchange configuration issues with IT professionals, such as Exchange journaling and Active Directory integration - Support the archival configuration of various systems, including Microsoft Teams, Skype for Business, Slack, Refinitiv, Bloomberg®, Zoom and most social media platforms - Assist in the testing of new systems, features and services - Contribute to the continued growth of the team; helping to implement documentation, policies, and procedures - Provide support for Global Relay’s Messaging platforms - Complete technical requests and changes related to customers’ archiving setup and configuration About You:   - Previous experience in technical support and/or helpdesk (Email hosting / archiving experience preferred) and a minimum of 2 years of customer facing assistance - Minimum of 2 years of experience in SaaS Implementations preferred, but not essential - Must be able to clearly document issues and outline the resolution to support cases - Strong working knowledge of the Internet in general, with an understanding of various protocols such as SMTP, DNS, TELNET, and OpenSSL - A conceptual and technical understanding of email delivery, including how to interpret headers - Experience with network troubleshooting and internet connectivity - Ability to read, write, and speak English fluently, communicating complex technical problems and solutions to end users of all skill levels - A self-starter who can work independently as well as in a team environment with minimal supervision - Experience supporting IM applications on Windows, OSX, iOS and Android - Adaptive and a strong willingness to learn while working in a fast-paced environment - Ability to exercise good judgment and discretion with confidential information - Understanding of the setup and components of various mail servers such as Google Apps, Microsoft 365, MS Exchange, Notes, Sendmail, Exim, and Postfix would be an asset - MCP,MTA, CCNA, or similar certification would be an asset
Job ID
GRTS184
Location : Name (EN)
Kelowna, BC
This is a great opportunity for an experienced Technical Writer to join our team.   Our Technical Communication team is dedicated to user advocacy and user success.   To this end, the Technical Writer will work with us to create a diverse set of user assistance content, purpose-built to empower users to master the concepts and tasks specific to their job.   The successful candidate will create user and configuration guides, online help, reference cards, release and maintenance notifications, training material, FAQs, overviews, microcontent, snippets, video scripts, API/developer documentation, and other relevant artifacts.   The candidate must also have experience with a range of content delivery tools, so we can tailor material to a range of technical aptitudes, learning styles, and use cases.   Your Job:   - Create high quality user assistance material and/or training content in support of Global Relay’s solutions - Contribute to the corporate technical documentation style, voice, and requirements - Enforce our corporate style and voice on all user assistance artifacts - Interact with subject matter experts to compile comprehensive, user-centric content - Keep abreast of trends and technology in technical communication with an eye to implement them at Global Relay - Ensure the successful completion of all user content required for each product release or upgrade, including secondary and complementary material - Research tools and methodologies to advance the quality of content and its production - Advocate for the user in design and stakeholder meetings   About You:   - Degree/Diploma in English, technical writing, computer science, or related field - Minimum of five years technical writing experience with solid portfolio - API and/or CMS experience to help us expand the delivery of our content - Working knowledge of the following: - Microsoft Office Suite - Online documentation tools, e.g. Flare - Knowledge base authoring tools, e.g. Salesforce Knowledge - Email campaign tools, e.g. ConstantContact, HubSpot - Graphic editing tools - e.g. Illustrator, Visio, Photoshop, Snaggit - and Adobe Acrobat - CSS and HTML - Experience using process tools to manage projects and broadcast progress, e.g. Jira - Understanding of adult education fundamentals - Excellent oral and written communication skills - Strong interpersonal skills to work effectively with internal customers, subject matter experts, all levels of management, and peers   Nice to Haves:   - Script writing experience - Copywriting proficiency - Writing for UI knowledge - Coding know-how - Structured language familiarity
Job ID
GRDV990
Location : Name (EN)
Vancouver, BC
  Global Relay's enterprise applications have a substantial footprint in the messaging & archiving space for compliance. This role provides an excellent opportunity to help solve tough problems and create great experiences that have a significant impact on our customers. The UI Designer focuses on the process of visually guiding the user through a product’s interface via interactive elements and across all platforms. This can involve creating wire frames, storyboards, high fidelity mock-ups, and graphic assets for a variety of Global Relay’s enterprise services. Working with other UI and Interaction Designers, Product Managers and Development, you will be responsible for delivering polished, pixel perfect designs that bring clarity and unity to the visual appearance of our products. This will also involve creating sharable components for Global Relay’s Design System library. Your Job: - Apply with conviction and skill the best principles and standards of graphic design and user experience - Design icons and other graphics assets for use in our applications - Create detailed, high-fidelity visual mock-ups based on wireframes and requirements - Follow, establish and document design standards for Global Relay’s Design System library - Work with our development team to prototype, test and iterate on interface designs - Create pixel perfect deliverables from concepts to full execution - Design appealing and usable interfaces for web, desktop and mobile while maintaining a consistent aesthetic and user experience - Conceptualize ideas that bring simplicity and user friendliness to complex workflows - Be an active member within cross-functional Agile teams throughout the design and development process About You: We’re looking for a UI designer with true artistic talent and a clean, strong visual aesthetic. Relevant work experience is important, but we’re really looking for your talent to shine through in the work you have done. - 3+ years’ experience doing visual/UI design for web, desktop and mobile applications - Portfolio of relevant UI design work from shipped products/ apps/ services - Knowledge of conventional design tools such as Illustrator, Sketch, Figma, etc. - Ability to create icons and other web images - Ability to create and quickly iterate on high-fidelity mock-ups - Ability to communicate UI ideas verbally and visually in an efficient and clear manner - Strong typographic and color theory knowledge - Excellent organizational skills with the ability to multi-task in an environment with rapidly changing responsibilities and requirements To Apply: - Think you're a great fit for this job? Apply today with your cover letter and resume in one PDF document. - Applications without portfolio will not be considered. - If your portfolio is protected, include password in the cover letter or resume. - No phone calls please. Applicants must be eligible to work in Canada.  
Job ID
GRDV995
Location : Name (EN)
Vancouver, BC
  Global Relay's enterprise applications have a substantial footprint in the messaging & archiving space for compliance. This role provides an excellent opportunity to help solve tough problems and create great experiences that have a significant impact on our customers. The UI Designer focuses on the process of visually guiding the user through a product’s interface via interactive elements and across all platforms. This can involve creating wire frames, storyboards, high fidelity mock-ups, and graphic assets for a variety of Global Relay’s enterprise services. Working with other UI and Interaction Designers, Product Managers and Development, you will be responsible for delivering polished, pixel perfect designs that bring clarity and unity to the visual appearance of our products. This will also involve creating sharable components for Global Relay’s Design System library. Your Job: - Apply with conviction and skill the best principles and standards of graphic design and user experience - Design icons and other graphics assets for use in our applications - Create detailed, high-fidelity visual mock-ups based on wireframes and requirements - Follow, establish and document design standards for Global Relay’s Design System library - Work with our development team to prototype, test and iterate on interface designs - Create pixel perfect deliverables from concepts to full execution - Design appealing and usable interfaces for web, desktop and mobile while maintaining a consistent aesthetic and user experience - Conceptualize ideas that bring simplicity and user friendliness to complex workflows - Be an active member within cross-functional Agile teams throughout the design and development process About You:   We’re looking for a UI designer with true artistic talent and a clean, strong visual aesthetic. Relevant work experience is important, but we’re really looking for your talent to shine through in the work you have done. - 3+ years’ experience doing visual/UI design for web, desktop and mobile applications - Portfolio of relevant UI design work from shipped products/ apps/ services - Knowledge of conventional design tools such as Illustrator, Sketch, Figma, etc. - Ability to create icons and other web images - Ability to create and quickly iterate on high-fidelity mock-ups - Ability to communicate UI ideas verbally and visually in an efficient and clear manner - Strong typographic and color theory knowledge - Excellent organizational skills with the ability to multi-task in an environment with rapidly changing responsibilities and requirements To Apply:   - Think you're a great fit for this job? Apply today with your cover letter, resume and profile (or link) in one PDF document. - Applications without portfolio will not be considered. - If your portfolio is protected, include password in the cover letter or resume. - Applicants must be eligible to work in the United Kingdom. No phone calls please.
Job ID
GRDV850
Location : Name (EN)
London, UK
Global Relay's enterprise applications have a substantial footprint in the messaging & archiving space for compliance. This role provides an excellent opportunity to help solve tough problems and create great experiences that have a significant impact on our customers. We are looking for a UX Designer who champions our users in all phases of the product management cycle. From context and problem framing all the way through to the delivery of meaningful solutions. You will conduct research to understand our customers’ problems, work with the business to understand their needs, collaborate with UI designers and developers to design the final product. Your Job: - Advocate for our customers by gaining a deep understanding of their work and the challenges they face - Be a key partner to stakeholders and product management in helping to come up with approaches that work – you’re not here to just “gather” requirements - Proactively apply research techniques that are appropriate to the problem being addressed - Concept, prototype, validate, fine-tune and present design solutions - Communicate those solutions to our developers in an agile software development environment - Create sketches, flows, wireframes and other design artifacts - Help identify and leverage metrics to drive product management and measure success - Guide and coach other designers and non-designers to uplift their design thinking capabilities - Join a diverse team using modern tools About You: - 3+ years’ experience doing user experience design for web, desktop or mobile applications - A portfolio showing your UX process and how it resulted in products that people love - Experience with a range of tools and the willingness to adopt to new tools as needed - Excellent verbal and written communication skills - Ability to multi-task and keep organized in a dynamic environment - Very good understanding of web technologies - Empathy, intellectual curiosity and openness to learn about compliance in finance - Experience in an Enterprise business environment is definitely an asset To Apply: - Think you're a great fit for this job? Apply today with your cover letter and resume in one PDF document. - Applications without portfolio will not be considered. - If your portfolio is protected, include password in the cover letter or resume. - No phone calls please. Applicants must be eligible to work in Canada.  
Job ID
GRDV883
Location : Name (EN)
Vancouver, BC