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The Software Development Engineer in Test (SDET) co-op is a developer who specializes in writing code to test the product. They work directly with Developers, Product Managers and other SDETs to understand requirements and designs for upcoming changes, and to devise appropriate test strategies for those changes. They design and write the code for automated test cases and perform hands-on testing.   In this role you will be working directly with code in an established framework to automate testing of applications and services. You will support the team’s release and testing efforts while growing and maintaining automated coverage and frameworks.     Job ID: COOP2021Fall-SDET   Location: Vancouver, BC   Term: Fall 2021 (September - December 2021)   Duration: 4 months, with a possibility of extension to 8 months     Your Job:   - Define and automate test cases that verify product requirements - Write code to support development of automated frameworks and tests - Execute test cases using both automated and manual techniques - Identify, report and verify software defects - Maintain test infrastructure and tools - Participate in team planning and story grooming - Conduct code reviews, improve and maintain quality of the automation code - Document the automation framework, tools and infrastructure   About You:   - Understanding of Computer Science subjects - Understanding of Object Oriented Programming concepts - Proficiency with Java, C# or Swift - Experience with any of the following is an asset: - Testing or development in an agile environment - Unit testing frameworks such as JUnit or MSTest - Selenium WebDriver and JMeter - Mobile development with Android Studio or XCode - Web services technology such as REST, JSON or Thrift - Big data technology such as Hadoop, MongoDB or Kafka - Network protocols such as HTTP, TLS and TCP - Continuous integration systems such as Bamboo or Jenkins - Design patterns   To Apply:    Think you’re a great fit for this job? Applywith your cover letter, resume, and university transcripts in one PDF document. No emails or phone calls please; candidates must be legally authorized to work in Canada.    To learn more about us and other career opportunities, please visit https://www.globalrelay.com/about-us/careers
Job ID
COOP2021Fall-SDET
Location : Name (EN)
Vancouver, BC
As a Software Engineering Manager, you are an experienced 2nd line manager who will lead a software organization, consisting of multiple teams that are responsible for delivering highly scalable distributed services and applications. You will act as the anchor for building a top-tier team that will transform Information Management through technology that is smart, sophisticated, user-centric, and highly scalable. We’re building teams and a culture that respects the craft of software engineering, applying our expertise to problems that really matter.   If you want to solve complex problems that make clear and real-world impact in people’s lives, join us!   Your Job:   As a Senior Software Engineering Manager, you will...   - Lead a team of talented Engineers who like to ship code and tackle hard engineering problems - Be a hands-on 2nd line Engineering team manager who will spend up to 60% of your time on people management, recruitment and organizing teams, and 40% of your time in design reviews, sprint planning and other Agile artifacts - Partner with peers across Engineering, Product Management, Operations, Support and Human Resources to drive delivery of cross-functional projects and address technical and resourcing challenges in your organization - Mentor and guide the professional and technical development of your team members: help develop their careers, and assign them to projects tailored to their skill levels, personalities, work styles, and professional goals - Build teams that are collaborative, inclusive, and respectful of each other - Provide continuous feedback, address underperformance, and recognize the individual strengths and contributions of your team members - Instill a spirit of continuous improvement in the team’s code, architecture, and processes - In collaboration with Product Mangers, Test Managers, and your Engineers, maintain a prioritized backlog and create short term and long term goals for your team - Help your team build relationships across functions such as Support, Operations, Test, and other teams to ensure Global Relay’s continuing success - Appreciate and advocate for information security and secure coding practices   About You:   - A degree in Computer Science or Engineering, or an equivalent combination of education and relevant experience - 2+ years of experience as a 2nd line Software Engineering Manager or Senior Manager overseeing an organization of 20 people or greater, including managing 1st line Managers or Leads - 3+ years of experience as a hands-on 1st line Software Engineering Manager or a Team Lead, managing a team of 3 people or greater - 8+ years of software development experience, shipping enterprise grade software, using multiple languages and frameworks - Extensive people management experience, and experience aggressively recruiting for and building a software development organization - Experience building and managing large, highly scalable distributed services, complex databases, microservices and API’s in service and resource-oriented architectures - Experience with large complex databases and managing data quality and lifecycle issues - Understanding of modern frameworks and techniques for building web application user interfaces - Experience with any of the following is an asset: - Java or .Net Core - JavaScript - React - Docker or Kubernetes - CI/CD systems - Big Data technology - Security in an enterprise environment
Job ID
GRDV1066
Location : Name (EN)
Vancouver, BC
  As a Software Test Manager you are an experienced 2nd line manager who will lead an organization of software developers-in-test, embedded across multiple development teams, responsible for delivering highly scalable distributed services and applications.    You will provide direction and guidance to your test teams in driving shift-left testing, automation and continuous testing methods while ensuring quality delivery of services and applications. You will partner closely with the Software Engineering Manager and Product Manager of your product area to grow and continuously improve our engineering, product delivery and quality practices.   If you love to dive into complex challenges that drive clear outcomes and have real world impacts then please, join us!   Your Job:   - Driving test automation to the beginning of the development cycle by providing technical direction to your teams on their automation strategies - Owning the quality and testing deliverables for your teams’ services and applications, and ensure appropriate test practices and methodologies are applied - Be a hands-on 2nd line Test Manager who will spend up to 60% of your time on people management, recruitment and organizing your teams, and 40% of your time in design reviews, sprint planning and other Agile artifacts - Providing support to any production escalations within your teams to help resolve and manage issues - Partnering with peers across Engineering, Product Management, Operations, Support and Human Resources to drive delivery of cross-functional projects and address technical and resourcing challenges in your organization - Mentoring and guiding the professional and technical development of your team members. Help develop their careers, and assign them to projects tailored to their skill levels, personalities, work styles, and professional goals - Providing continual performance feedback to your direct reports, address underperformance and recognize the individual contributions of team members - Fostering continual improvement in processes, technologies and tooling - In collaboration with Product Mangers, Development Managers, and your Test Engineers, maintaining a prioritized backlog and create short term and long term goals for your team - Helping your teams build relationships across functions such as Support, Operations, Development, and other teams to ensure Global Relay’s continuing success About You:   - 2+ years of experience as a 2nd line Software Test Manager or Senior QA Manager overseeing an organization of 15 people or greater, including managing 1st line Managers or Leads - 3+ years of experience as a hands-on 1st line Software Test Manager or Lead, managing a team of 2 people or greater - 8+ years of experience in software testing and automation, shipping enterprise grade software, using multiple test methodologies, frameworks and programming languages. - Extensive people management experience, and experience aggressively recruiting for and building a software testing organization - Expertise applying test and automation practices in an agile environment utilizing continuous delivery and continuous testing models - Experience testing and managing large, highly scalable distributed services, complex databases, microservices and API’s in service and resource-oriented architectures - Experience with any of the following is an asset: - Java or C# languages - REST APIs and associated test frameworks - Selenium WebDriver - Performance testing and frameworks - Big data technology - Unit testing frameworks - Network principles and protocols
Job ID
GRQA325
Location : Name (EN)
Vancouver, BC
The Solutions Engineer is a collaborative customer facing role that provides an opportunity to work with Global Relay teams, prospects, and customers to accelerate the deployment, adoption and sales of Global Relay data converters. Core responsibilities include: pre-sales engineering and solution design, assistance to the sales teams, client presentations, and creating and maintaining relationships with customers. The Solutions Engineer is expected to engage with customers, evaluate business needs, problem-solve, assign tasks, and implement solutions in order to assist customers with implementing Global Relay services and drive user adoption.   Your Job: - Analyze and understand client needs - Own technical vendor relationships and liaise with product on requirements & enhancements - Instill confidence through customer interactions and clear communication - Conduct competitive analysis and market research - Produce analysis reports detailing your conclusions and recommendation - Identify opportunities, lost sales and provide recommended growth strategies - Create plans for implementation of identified needs - Collect customer feedback for product enhancement - Troubleshoot complex issues related to project implementation - Advise customers on technical or procedural issues - Work with Product Managers to understand current offerings and roadmap - Monitor customer needs to determine potential new sales efforts - Manage targeted value propositions campaigns and drive new sales - Serve as the voice of the customer to drive continuous improvement across the product - Maintain competitive intelligence on primary competitors - Assist sales with strategic product discussions - Manage technical validation to ensure customer satisfaction - Effective time management skills in a dynamic sales environment About You: - Minimum 3-5 years’ Project Management experience - Aptitude to learn and speak to technology-related subject matter - Eloquently translate technological solutions in terms of business value - Previous experience in a SaaS sales environment - Understanding of general sale processes, methodologies and CRM workflows - Outstanding organizational skills and attention to detail - Ability to convey enthusiasm, energy and sincerity in telephone interactions - Proven ability to listen, record key points in a conversation, seek solutions, and respond with clarity - Ability to convey enthusiasm, energy and sincerity in telephone interactions
Job ID
GRBD262
Location : Name (EN)
Vancouver, BC
We are looking for a Systems Administrator - L1 to join our growing Operations team to assist in server maintenance, application deployments, implementation and maintenance of IT Operations support tools. They will also be performing incident troubleshooting and resolution. The Systems Administrator will work closely within the IT Operations team to continually enhance, maintain, and support highly available systems and applications.   Your Job   - Identify, troubleshoot, diagnose, and correct systems related issues as they arise - Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible - Assist in the provisioning of virtual servers, including installation, configuration, and maintenance of operating systems - Provide ongoing operational support and work closely with team members on issue resolution - Manage and administer incident, problem, and service request queues - Develop and maintain system use guides, run books, and other documentation as needed   About You:   - 1-3 years of experience as a Systems Administrator preferably within a software development environment - In depth experience installing, configuring, and administering Linux operating systems - Experience with OpenSource software and/or service management tools and applications (Satellite, Puppet, Zabbix, etc.) - Previous experience working in an environment with formally structured IT Operational processes: work request ticket management, incident management, change management, problem management - Proficiency in scripting languages such as Python, Ruby, Perl, and/or Bash - Ability to develop and maintain positive working relationships - Ability to work in a team environment and independently as needed - Ability to adapt to change and work well under pressure - Ability to multitask and manage numerous projects - Ability to take on internal operational initiatives as a prime or lead - Excellent communication, organizational, interpersonal, problem solving, and documentation skills   Nice to Haves:   - Experience running and supporting a global 24x7 internet based service or product - Solid understanding of networking/firewall concepts and their role within an application development environment - Service management certifications such as ITIL
Job ID
GROP224
Location : Name (EN)
London, UK
We are looking for a Systems Administrator - L2 to join our growing Operations team to assist in server maintenance, application deployments, implementation and maintenance of IT Operations support tools. They will also be performing incident troubleshooting and resolution. The Systems Administrator will work closely within the IT Operations team to continually build, enhance, and maintain highly available systems and applications.   Your Job   - Identify, troubleshoot, diagnose, and correct systems related issues as they arise - Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible - Assist in the provisioning of virtual servers, including installation, configuration, and maintenance of operating systems - Provide ongoing operational support and work closely with team members on issue resolution - Manage and administer incident, problem, and service request queues - Develop and maintain system use guides, run books, and other documentation as needed   About You:   - 3-5 years of experience as a Systems Administrator preferably within a software development environment - In depth experience installing, configuring, and administering Linux operating systems - Experience with OpenSource software and/or service management tools and applications (Satellite, Puppet, Zabbix, etc.) - Previous experience working in an environment with formally structured IT Operational processes: work request ticket management, incident management, change management, problem management - Proficiency in scripting languages such as Python, Ruby, Perl, and/or Bash - Ability to develop and maintain positive working relationships - Ability to work in a team environment and independently as needed - Ability to adapt to change and work well under pressure - Ability to multitask and manage numerous projects - Ability to take on internal operational initiatives as a prime or lead - Excellent communication, organizational, interpersonal, problem solving, and documentation skills   Nice to Haves:   - Experience running and supporting a global 24x7 internet based service or product - Solid understanding of networking/firewall concepts and their role within an application development environment - Service management certifications such as ITIL
Job ID
GROP245
Location : Name (EN)
London, UK
We are on the hunt for a Talent Acquisition Specialist to join our HR team to support the continuous growth of our fast-paced SaaS company. In this role, you will help drive the daily operations of Global Relay’s recruitment efforts.   You are committed to increasing employee growth and engagement using industry-proven best practices - with a bit of your own twist. You are proactive, resourceful, and comfortable thinking outside of the box.   Your Job: - Be the champion of Global Relay's brand and establish relationships with candidates through initial reach outs, candidate screening calls, phone interviews, and reference checks - Own the candidate queue to ensure all candidates move through the process without delay - Keep the Applicant Tracking System (ATS) up to date, by maintaining job requisitions, applications, and reporting - Research and respond to questions related to recruitment procedures and processes and maintain compliance with all applicable guidelines, policies, procedures, and standards - Ensure the established Global Relay recruitment process is communicated effectively and adopted consistently - Represent Global Relay in a professional manner when communicating with both internal and external stakeholders - Attend recruitment-related events such as Company open houses, industry networking events, information sessions, and career fairs - Evaluate and promote the Global Relay employer brand through engagement with our social media channels - Develop and maintain strong and effective working relationships with hiring managers - Compile recruitment status reports and metrics as required About You: - 3-5 years of experience in talent acquisition or human resources; prior work experience in the high tech software industry preferred - Precise communicator with strong business acumen, time management skills, and initiative to learn - Knowledge of HR standards, best practices, and employment regulations - Working experience with an Applicant Tracking System - preferably Greenhouse - and advanced proficiency with MS Office Suite - Proven ability to build trust with all levels of employees within the organization - Proven record of responsibility and judgment including exercise of discretion and confidentiality - Keen attention to detail with excellent written, verbal, and interpersonal communication skills - Strong analytical and problem solving skills - Excellent organizational skills with the ability to prioritize and multi-task under pressure with changing priorities - Self-starter who is comfortable working independently and with a team - Flexibility and demonstrated ability to take initiative - Experience working in a fast-paced Software Development environment is an asset
Job ID
GRHR131
Location : Name (EN)
London, UK
As a Team Lead, you will lead developers in a small, highly focused, and cross-functional team, fully responsible for delivering services that ingest, store, transform, enrich, and export data from multiple internal raw data sources for consumption by our customers. You will be entrusted to deliver the right quality software as services to meet business and customer requirements.   In your role, you will champion the introduction of new technologies, methodologies, development styles and processes to increase overall efficiency and effectiveness, and will work with architects to make sure that technologies chosen by teams are properly evaluated and vetted. As a senior technical lead, you will be involved in and overseeing the entire SDLC process, including design, code review, implement, test, and deploy applications and services. As a people manager, you will contribute to, and participate in 1:1’s, performance review, and continuous team member mentoring.   Your Job:   - Lead a team of developers to deliver top-notch SaaS, including personally producing high quality code (a minimum of 50% of the role will include coding) - Initiate and produce detailed designs for a highly available distributed system to integrate with other Global Relay’s services - Collaborate with the Test Lead and Product Manager to define requirements and work items for the team - Oversee the implementation of a proper build, deployment and monitoring pipeline - Own the strategies and the implementation of performance testing - Manage 2 to 4 developers, including performance management and career development - Improve the quality of the products through code reviews, design reviews, documentation, and technical guidance - Identify and propose strategies around technical problems affecting the team - Work with the test engineers to determine and prioritize the requirements for test automation as well as providing feedback on test plans   About You:   - 8+ years of Java development experience, building multi-threaded applications and services in an agile environment - Thorough understanding of Core Java in a Senior role, with a proven track record of building and operating highly scalable, distributed applications and services in an agile environment - Hands-on design and implementation experience in big data solutions based on the Hadoop ecosystem - Solid understanding of the Pub/Sub model and hands-on experience with one of the popular stream-processing platforms (e.g. Apache Kafka, RabbitMQ, Amazon SQS, IBM MQ) - Solid understanding of the MapReduce programming model - People management experience, overseeing 2 to 4 Developers - Good understanding on SOA (Service-oriented architecture)   - Experience with web services technology such as REST, JSON, or Thrift - In-depth understanding of network protocols such as HTTP, TLS, TCP - Excellent troubleshooting skills - Passion for Test Driven Development - Experience with any of the following is an asset: - Big Data technology, such as Hadoop, Spark, HBase - Data visualization framework, such as Tableau, PowerBI, Presto, Apache Impala, Snowflake - ETL (Extract, Transform, Load) best practices - Continuous integration systems, such as Jenkins - Containerized and virtualization technologies, such as Linux LXC, Vagrant, or Docker - Deployment technology such as Ansible
Job ID
GRDV929
Location : Name (EN)
Vancouver, BC
Are you curious in nature, love research and writing, and have excellent attention to detail? Join our Due Diligence team as a Technical Content Specialist! In this role, you’ll help our customer support teams provide clear, accurate answers to technical and security questions.   More than 23,000 banks, financial services firms, and other highly regulated organizations depend on Global Relay to provide critical archiving and compliance services. These organizations must comply with strict outsourcing and vendor management requirements. They also expect their service providers to meet the highest standards of security, availability, and performance. Our Due Diligence team ensures customer confidence and trust in Global Relay by providing customized responses to due diligence questionnaires (DDQs), security assessments, requests for proposals (RFPs), and other customer requests for information. The Due Diligence Team also helps other customer support teams respond to technical and security questions.   As a Technical Content Specialist, you’ll provide research and writing support to the Due Diligence team. This is a unique role that helps bridge the gap between our technical and frontline support teams by translating technical information into plain language. You’ll interview internal subject matter experts (SMEs), conduct independent research, and write polished, concise responses to complex customer questions. Your Job: - Develop and maintain a broad knowledge of Global Relay technology, services, and operations - Work with developers, systems administrators, security staff, product managers, and other technical teams to develop and fact check content - Conduct independent research into technical and security concepts - Translate technical information into concise, plain language content - Develop and manage content for a knowledge base - Assist with due diligence questionnaires (DDQs), requests for proposals (RFPs), and other requests for information - Assist customer support teams with ad hoc customer requests - Assist with research, writing, and fact checking for technical documentation About You: - Education or work experience in computer science, information technology, software development, or related discipline - Independent worker with the ability to manage multiple projects with minimal or no supervision - Ability to work with and influence all levels of staff - including executives and senior subject matter experts - without direct authority - High level of comfort in a fast-paced environment with tight deadlines and competing priorities - Ability to independently research and quickly understand unfamiliar technical concepts - Close attention to detail, quality, and accuracy - Strong judgement and ability to analyze and handle complex situations - Even tempered and calm under pressure - Flexibility to take on new assignments and responsibilities as needed - Excellent writing, editing, and proofreading skills - Ability to translate complex technical topics into plain language
Job ID
GRMA150
Location : Name (EN)
London, UK
  As an Implementation Specialist joining our growing team, you’re a bright, energetic individual bringing with you, your hybrid skillset: technical savvy, great communication (written and verbal), all underpinned with solid business and commercial acumen.   You’ll be working on SaaS / cloud-based implementations, juggling multiple customers at one time, leading their technical and / or business stakeholders through the setup and onboarding to Global Relay’s Compliance product suite.   Excelling at this role means providing the customer with a seamless experience in terms of implementation and on-boarding, navigating the resolution of technical issues as they arise and providing excellent customer service every step of the way.   You’ll find yourself in a supportive environment that encourages growth and continual learning, both personally and professionally.    Your Job:   - Implementing and onboarding global customers onto Global Relay’s product suite, navigating technical challenges and being the ‘face’ of Global Relay - Maintaining a high standard of communication and customer service to the throughout the entire onboarding process - Strong personal organization and management; juggling priorities, meeting deadlines, setting expectations, both externally and internally - Working effectively as a key member of a wider team during customer onboarding with a shared goal of success; collaboration with other teams and specialisms is key to your success - Actively contributing to the Implementation team’s knowledge base and learning - Working with Sales team, as and when required to assist with pre-sales, POCs (Proof Of Concepts) as well as providing any other technical expertise required - Submitting and maintaining ownership of issues to our internal support, DevOps and Product teams to resolve technical issues encountered during Implementation that require further investigation / analysis   About You:   - 2+ years of experience in SaaS “hands on” implementation, configuration and setup or equivalent is required - Goal oriented self-starter who can work independently as well as excel in a team environment with minimal supervision - General understanding of domains, networking principles, message flow, and email protocols is required - Excellent interpersonal and communication skills with top-drawer telephone and email etiquette - Ability to work on several projects concurrently, with good quality results and high attention to details - Strong analytical and problem solving skills - Exposure to various hosted and cloud-based email providers (i.e. Microsoft 365 & Hosted Exchange, G Suite amongst others) particularly around journaling, is a strong asset - Knowledge and familiarity with Active Directory, LDAP, SAML / SSO is also a nice to have - Experience with Salesforce CRM and Confluence is desirable    Benefits:   Global Relay offers a competitive salary and we also have an attractive benefits package allowing you a great work-life balance, including a flexible holiday policy, extended health benefits and regular socials.   We provide extensive training and continuous personal and professional development are important to us. You will be guided and mentored throughout and progression opportunities abound in a fast growing international company.
Job ID
GRPR133
Location : Name (EN)
Vancouver, BC
  As an Implementation Specialist joining our growing team, you’re a bright, energetic individual bringing with you, your hybrid skillset: technical savvy, great communication (written and verbal), all underpinned with solid business and commercial acumen.   You’ll be working on SaaS / cloud-based implementations, juggling multiple customers at one time, leading their technical and / or business stakeholders through the setup and onboarding to Global Relay’s Compliance product suite.   Excelling at this role means providing the customer with a seamless experience in terms of implementation and on-boarding, navigating the resolution of technical issues as they arise and providing excellent customer service every step of the way.   You’ll find yourself in a supportive environment that encourages growth and continual learning, both personally and professionally.    Your Job:   - Implementing and onboarding global customers onto Global Relay’s product suite, navigating technical challenges and being the ‘face’ of Global Relay - Maintaining a high standard of communication and customer service to the throughout the entire onboarding process - Strong personal organization and management; juggling priorities, meeting deadlines, setting expectations, both externally and internally - Working effectively as a key member of a wider team during customer onboarding with a shared goal of success; collaboration with other teams and specialisms is key to your success - Actively contributing to the Implementation team’s knowledge base and learning - Working with Sales team, as and when required to assist with pre-sales, POCs (Proof Of Concepts) as well as providing any other technical expertise required - Submitting and maintaining ownership of issues to our internal support, DevOps and Product teams to resolve technical issues encountered during Implementation that require further investigation / analysis   About You:   - 2+ years of experience in SaaS “hands on” implementation, configuration and setup or equivalent is required - Goal oriented self-starter who can work independently as well as excel in a team environment with minimal supervision - General understanding of domains, networking principles, message flow, and email protocols is required - Excellent interpersonal and communication skills with top-drawer telephone and email etiquette - Ability to work on several projects concurrently, with good quality results and high attention to details - Strong analytical and problem solving skills - Exposure to various hosted and cloud-based email providers (i.e. Microsoft 365 & Hosted Exchange, G Suite amongst others) particularly around journaling, is a strong asset - Knowledge and familiarity with Active Directory, LDAP, SAML / SSO is also a nice to have - Experience with Salesforce CRM and Confluence is desirable    Benefits:   Global Relay offers a competitive salary and we also have an attractive benefits package allowing you a great work-life balance, including a flexible holiday policy, extended health benefits and regular socials.   We provide extensive training and continuous personal and professional development are important to us. You will be guided and mentored throughout and progression opportunities abound in a fast growing international company.
Job ID
GRPR134
Location : Name (EN)
London, UK
  As an Implementation Specialist joining our growing team, you’re a bright, energetic individual bringing with you, your hybrid skillset: technical savvy, great communication (written and verbal), all underpinned with solid business and commercial acumen.   You’ll be working on SaaS / cloud-based implementations, juggling multiple customers at one time, leading their technical and / or business stakeholders through the setup and onboarding to Global Relay’s Compliance product suite.   Excelling at this role means providing the customer with a seamless experience in terms of implementation and on-boarding, navigating the resolution of technical issues as they arise and providing excellent customer service every step of the way.   You’ll find yourself in a supportive environment that encourages growth and continual learning, both personally and professionally.    Your Job:   - Implementing and onboarding global customers onto Global Relay’s product suite, navigating technical challenges and being the ‘face’ of Global Relay - Maintaining a high standard of communication and customer service to the throughout the entire onboarding process - Strong personal organization and management; juggling priorities, meeting deadlines, setting expectations, both externally and internally - Working effectively as a key member of a wider team during customer onboarding with a shared goal of success; collaboration with other teams and specialisms is key to your success - Actively contributing to the Implementation team’s knowledge base and learning - Working with Sales team, as and when required to assist with pre-sales, POCs (Proof Of Concepts) as well as providing any other technical expertise required - Submitting and maintaining ownership of issues to our internal support, DevOps and Product teams to resolve technical issues encountered during Implementation that require further investigation / analysis   About You:   - 2+ years of experience in SaaS “hands on” implementation, configuration and setup or equivalent is required - Goal oriented self-starter who can work independently as well as excel in a team environment with minimal supervision - General understanding of domains, networking principles, message flow, and email protocols is required - Excellent interpersonal and communication skills with top-drawer telephone and email etiquette - Ability to work on several projects concurrently, with good quality results and high attention to details - Strong analytical and problem solving skills - Exposure to various hosted and cloud-based email providers (i.e. Microsoft 365 & Hosted Exchange, G Suite amongst others) particularly around journaling, is a strong asset - Knowledge and familiarity with Active Directory, LDAP, SAML / SSO is also a nice to have - Experience with Salesforce CRM and Confluence is desirable    Benefits:   Global Relay offers a competitive salary and we also have an attractive benefits package allowing you a great work-life balance, including a flexible holiday policy, extended health benefits and regular socials.   We provide extensive training and continuous personal and professional development are important to us. You will be guided and mentored throughout and progression opportunities abound in a fast growing international company.
Job ID
GRPR135
Location : Name (EN)
Ottawa, ON
As an Implementation Specialist joining our growing team, you’re a bright, energetic individual bringing with you, your hybrid skillset: technical savvy, great communication (written and verbal), all underpinned with solid business and commercial acumen.   You’ll be working on SaaS / cloud-based implementations, juggling multiple customers at one time, leading their technical and / or business stakeholders through the setup and onboarding to Global Relay’s Compliance product suite.   Excelling at this role means providing the customer with a seamless experience in terms of implementation and on-boarding, navigating the resolution of technical issues as they arise and providing excellent customer service every step of the way.   You’ll find yourself in a supportive environment that encourages growth and continual learning, both personally and professionally.    Your Job:   - Implementing and onboarding global customers onto Global Relay’s product suite, navigating technical challenges and being the ‘face’ of Global Relay - Maintaining a high standard of communication and customer service to the throughout the entire onboarding process - Strong personal organization and management; juggling priorities, meeting deadlines, setting expectations, both externally and internally - Working effectively as a key member of a wider team during customer onboarding with a shared goal of success; collaboration with other teams and specialisms is key to your success - Actively contributing to the Implementation team’s knowledge base and learning - Working with Sales team, as and when required to assist with pre-sales, POCs (Proof Of Concepts) as well as providing any other technical expertise required - Submitting and maintaining ownership of issues to our internal support, DevOps and Product teams to resolve technical issues encountered during Implementation that require further investigation / analysis   About You:   - 2+ years of experience in SaaS “hands on” implementation, configuration and setup or equivalent is required - Goal oriented self-starter who can work independently as well as excel in a team environment with minimal supervision - General understanding of domains, networking principles, message flow, and email protocols is required - Excellent interpersonal and communication skills with top-drawer telephone and email etiquette - Ability to work on several projects concurrently, with good quality results and high attention to details - Strong analytical and problem solving skills - Exposure to various hosted and cloud-based email providers (i.e. Microsoft 365 & Hosted Exchange, G Suite amongst others) particularly around journaling, is a strong asset - Knowledge and familiarity with Active Directory, LDAP, SAML / SSO is also a nice to have - Experience with Salesforce CRM and Confluence is desirable    Benefits:   Global Relay offers a competitive salary and we also have an attractive benefits package allowing you a great work-life balance, including a flexible holiday policy, extended health benefits and regular socials.   We provide extensive training and continuous personal and professional development are important to us. You will be guided and mentored throughout and progression opportunities abound in a fast growing international company.
Job ID
GRPR136
Location : Name (EN)
New York, NY
  The Product Management team is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. They ensure our services solve important and urgent market problems. Global Relay requires an experienced Technical Product Manager (“TPM”) to assume ownership of specific components / features of Global Relay’s Common Platform. They work closely with their agile team(s), other TPMs, and the broader Product Management team to deliver on the product roadmap, driving new products and features through the development process. Working with the Product Management team, the TPM will define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPMs will also attend daily stand-ups, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and be involved in key release activities including documentation and training.   Your Job:   Working in a dynamic team environment, the TPM is responsible for: - Owning the up and down responsibility for the delivery of their component / feature  - Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap - Translating product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts - Collaborating with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase - Identifying and coordinating cross-component dependencies throughout the development process - Working with Product Management, Development, and other departments to actively remove obstacles blocking progress and ensuring program is within schedule - Prioritizing and grooming their team(s) backlog - Attending daily stand-ups with your Product Manager and other TPMs in your product team - Attending daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s) - Sharing Scrum Mastering duties with other members of your team - Creating work estimates, tracking progress, and reporting status in the form of burn up/down charts and dashboards - Supporting Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities - Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform - Serving as the primary product expert (functional, not technical) for the components for which you are responsible   About You:   - You might hold a degree in Engineering, Computer Science or a related technical field - You have a number of years of experience as a technical program/product manager or product owner - You likely have experience with Agile and Scrum development methodologies    - You communicate effectively with both technical and non-technical individuals   Nice to Have:   - Experience as a software developer/engineer - Working knowledge of Cloud Computing and Microservices technologies and concepts such as Kubernetes, Object Storage, Pub/Sub Messaging, and CI/CD - Experience working with reporting tools - Experience with a SaaS, messaging or enterprise software company - Experience delivering projects using java, open source, big data technologies (distributed storage, computation, search, queue, etc.) - Experience drive cross-team initiatives and collaborate with stakeholders across the organization - Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills - Experience planning, monitoring, and reporting on project status for multiple initiatives/teams
Job ID
GRDV1041
Location : Name (EN)
Halifax, NS
The Product Management team is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. They ensure our services solve important and urgent market problems.   Global Relay requires an experienced Technical Product Manager (“TPM”) to join the Global Relay Common Platform Product Management team. The TPM will assume product ownership of specific components/features of Global Relay’s Administration, Identity and Access Management application. You will work closely with your agile team(s), other TPMs, program management, and product management to deliver on the product roadmap, driving new initiatives and features through the development process.   Working with Product Management, the TPM will define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with their Team Leads, Architects, UI/UX and stakeholders to ensure high quality designs are produced. TPMs will also attend daily stand-ups, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and be involved in key release activities including documentation and training.   Your Job:   Working in a dynamic team environment, the TPM is responsible for:    - Owning the up and down responsibility for the delivery of their component / feature for Administration, Identity and Access Management - Serving as primary product expert (functional, not technical) for the components for which you are responsible - Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap - Lead the strategic development of new features and enhancements with ownership and development of a product roadmap. - Translating product roadmap initiatives and feature requests into requirements, models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts - Collaborating with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase - Identifying and coordinating cross-component dependencies throughout the development process - Working with Product & Program Management, Development, and other departments to actively remove obstacles blocking progress and ensuring product initiatives are within schedule - Supporting Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities - Prioritizing and grooming their team(s) backlog - Attending regular sync ups with your product manager and other TPMs in your product team - Leading sprint planning for your Agile team(s) - Attending daily stand-ups, grooming, demos, retrospectives and other team meetings with your Agile team(s) - Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform   About You:   - 3-5 years of experience as a Product Manager or Product Owner - Experience with Agile and Scrum development methodologies - Experience with enterprise software and Software-As-A-Service (SaaS) - Ability to communicate effectively with both technical and non-technical individuals - Experience driving cross-team initiatives and collaborating with stakeholders across the organization - Experience planning, monitoring, and reporting on project status for multiple initiatives/teams - Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills   Nice to Haves:   - Experience with Administration and/or Identity and Access Management products and services - Experience implementing and deploying micro services - Experience with large scale performance and scalability - Experience with reporting, analytics and big data concepts
Job ID
GRDV1010
Location : Name (EN)
Vancouver, BC
  The Product Management team is responsible for executing product strategy, prioritizing and aligning roadmaps, and for researching and defining enhancements and upgrades to Global Relay services. They ensure our services solve important and urgent market problems.   Global Relay requires an experienced Technical Product Manager (“TPM”) to join the Global Relay Data and Reporting Product Management team. The TPM will assume product ownership of specific components/features of Global Relay’s Data, Reporting and Business Intelligence application. You will work closely with your agile team(s), other TPMs, program management, and product management to deliver on the product roadmap, driving new initiatives and features through the development process.   Working with Product Management, the TPM will define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with their Team Leads, Architects, UI/UX and stakeholders to ensure high quality designs are produced. TPMs will also attend daily stand-ups, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and be involved in key release activities including documentation and training.   Your Job: Working in a dynamic team environment, the TPM is responsible for:  - Owning the up and down responsibility for the delivery of their component / feature for Data, Reporting and Business Intelligence - Serving as primary product expert for the components for which you are responsible - Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap - Lead the strategic development of new features and enhancements with ownership and development of a product roadmap. - Translating product roadmap initiatives and feature requests into requirements, models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts - Collaborating with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase - Identifying and coordinating cross-component dependencies throughout the development process - Working with Product & Program Management, Development, and other departments to actively remove obstacles blocking progress and ensuring product initiatives are within schedule - Supporting Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities - Prioritizing and grooming their team(s) backlog - Attending regular sync ups with your product manager and other TPMs in your product team - Leading sprint planning for your Agile team(s) - Attending/leading daily stand-ups, grooming, demos, retrospectives and other team meetings with your Agile team(s) - Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform About You: - 3-5 years of experience as a Product Manager or Product Owner - Experience with Agile and Scrum development methodologies - Experience with enterprise software and Software-As-A-Service (SaaS) - Ability to communicate effectively with both technical and non-technical individuals - Experience driving cross-team initiatives and collaborating with stakeholders across the organization - Experience planning, monitoring, and reporting on project status for multiple initiatives/teams - Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills Nice to Have's: - Experience with Data, Reporting and Business Intelligenceproducts and services - Experience with reporting, analytics and big data concepts - Experience implementing and overseeing APIs - Experience with large scale performance and scalability
Job ID
GRDV1065
Location : Name (EN)
Vancouver, BC
  Working alongside product managers, the Full Stack TPM will define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with their Team Leads, Architects, and UI/UX designers to ensure high quality products are produced. TPMs will also attend daily stand-ups, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and be involved in key release activities including documentation and training.   Your Job:   Working in a dynamic team environment, the TPM is responsible for:   - Owning the up and down responsibility for the delivery of their component / feature  - Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the product roadmap - Translating product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts - Collaborating with other TPMs, Architects, UI/UX, and Team Leads to drive requirements through the design phase - Identifying and coordinating cross-component dependencies throughout the development process - Working with Product Management, Development, and other departments to actively remove obstacles blocking progress and ensuring program is within schedule - Prioritizing and grooming their team(s) backlog - Attending daily stand-ups with your Product Manager and other TPMs in your product team - Attending daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your Agile team(s) - Sharing Scrum Mastering duties with other members of your team - Creating work estimates, tracking progress, and reporting status in the form of burn up/down charts and dashboards - Supporting Product Management, Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities - Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform - Serving as the primary product expert (functional, not technical) for the components for which you are responsible - Collaborating at a technical level with full-stack software developers/engineers/testers and UI/UX designers - Delivering projects using java, open source, big data and AI technologies (distributed storage, computation, search, queue, AI APIs, etc) - Driving cross-team initiatives and collaborate with stakeholders across the organization - Performing high quality requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills - Educating your team on what the fundamental business need is for Global Relay’s financial institution client base   About You:   - Degree in Engineering, Science, Computer Science, Management or related technical field - 5 years of experience as a technical program/product manager or product owner in a full stack environment - Experience with Agile and Scrum development methodologies    - Experience as a full-stack software developer/engineer/tester - Experience with big-data and AI tools and platforms - Experience with a SaaS, messaging or enterprise software company
Job ID
GRDV1051
Location : Name (EN)
Vancouver, BC
  Global Relay requires an experienced Technical Product Manager (TPM) to assume ownership of the Global Relay Message backend services. You will work closely with your agile team(s), other TPMs, and Product Management to deliver on the product roadmap, driving new initiatives and features through the development process.   Working with Product Management, the TPM will define detailed business requirements and collaborate with their Team Leads, Architects, and stakeholders to ensure high quality designs are produced. TPM will also facilitate Scrum ceremonies (daily stand-up, backlog grooming, sprint planning sessions, etc.), drive release planning process, accept completed stories, monitor progress, report status, and be involved in key release activities.   Your Job:   Working in a dynamic team environment, the Technical Product Manager is responsible for:   - Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage your component’s backlog and contribute to the product roadmap - Translating product roadmap initiatives and feature requests into epics and user stories with well-defined acceptance criteria - Creating and maintaining requirement artifacts (use cases, data models, flow charts, etc.) - Collaborating with other TPMs, architects, and Team Leads to drive requirements through the design phase - Identifying and coordinating cross-component dependencies throughout the delivery process - Working with product management, development, and other departments to actively remove blocking issues and ensuring program is on schedule - Facilitating daily stand-ups, backlog grooming, sprint planning, demos, retrospectives, and other team meetings with your agile team(s) - Coordinating work estimates, tracking progress, and reporting status in the form of burn up/down charts and dashboards - Understanding the design, business logic, and technical architecture of platform components and how those components interact with the rest of the platform - Serving as the primary product expert (functional, not technical) for the components for which you are responsible   About You:   - Degree in engineering, computer science or related technical field - 3-5 years of experience as a technical product manager or product owner - Hands on experience with backend services and APIs - Experience with Agile and Scrum development methodologies - Ability to communicate effectively with both technical and non-technical individuals - Experience with SaaS for enterprise markets - Experience driving cross-team initiatives and collaborating with stakeholders across the organization - Experience as a business analyst with strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills - Experience with project management (planning, monitoring, and reporting)
Job ID
GRDV896
Location : Name (EN)
Vancouver, BC
  Global Relay requires an experienced Technical Product Manager (“TPM”) to join the Global Relay Message Product Management team. The TPM will assume product ownership of specific components/features of Global Relay’s enterprise messaging application. They will work closely with their development and test lead counterparts, other TPMs, program management, and product management to deliver on the product roadmap, driving new products and features through the development process.   The TPM will define detailed business requirements, user stories, acceptance criteria for specific features, and collaborate with their team leads, architects, and UI/UX to ensure high quality designs are produced. The TPM will also attend daily stand-ups, groom their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and be involved in key release activities including documentation and training.   Your Job:   Working in a dynamic team environment, the TPM is responsible for:   - Owning the up and down responsibility for the scope and delivery of their component/feature - Collaborating with senior product management, sales, support, clients, and other TPMs to produce and manage their component’s backlog and contribute to the Message product roadmap - Translating product roadmaps and feature requests into models, workflow diagrams, use cases, user stories, acceptance criteria, and other suitable artifacts - Collaborating with other TPMs, architects, UI/UX, and team leads to drive requirements through the design phase - Identifying and coordinating with program management cross-component dependencies throughout the development process - Working with product & program management, development, and other departments to actively remove obstacles blocking progress and ensure program is within schedule - Prioritizing and grooming their team(s) backlog - Attending regular stand-ups with your product manager and other TPMs in your product team - Attending daily stand-ups, grooming, sprint planning, demos, retrospectives and other team meetings with your agile team(s) - Creating work estimates, tracking progress, and reporting status in the form of burn up/down charts - Supporting product management, program management, marketing, sales, professional services, technical documentation, training, and technical support throughout the release process with training, documentation, announcements, and other release activities - Understanding the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform - Serving as primary product expert (functional, not technical) for the components for which you are responsible   About You:   - Degree in Engineering, Computer Science or related technical field - 3-5 years of experience as a technical program/product manager or product owner - Hands on experience with implementing mobile client solutions - Strong requirement elicitation, analysis, workflow design, use case modelling, domain modelling, and documentation skills - Experience with Agile and Scrum development methodologies - Ability to communicate effectively with both technical and non-technical individuals   Nice to Have:   - Experience with a SaaS, messaging, or enterprise software company - Experience driving cross-team initiatives and collaborating with stakeholders across the organization        - Experience planning, monitoring, and reporting on project status - Experience as a software developer/engineer
Job ID
GRDV894
Location : Name (EN)
Vancouver, BC
Global Relay requires an experienced Technical Product Owner (“TPO”) to assume ownership of specific components/features within Global Relay’s product line. They will work closely with their agile team(s), other TPOs and product management to execute the product roadmap, and drive new products and features through the development process.   Working with Product Management, the TPO will define detailed business requirements, user stories, and acceptance criteria for specific features, and collaborate with their Team Leads, Architects, and UI/UX to ensure high quality designs are produced. TPOs will also attend daily stand-ups, refine their team’s backlog, plan sprints, accept completed stories, monitor progress, report status, and be involved in key release activities including documentation and training.   Your Job:   Working in a dynamic team environment, the Technical Product Owner is responsible for the following: - Own the up and down responsibility for the delivery of their component/feature - Collaborate with senior product management, sales, support, clients, and other TPOs in London and Vancouver to produce and manage your component’s backlog and contribute to the product roadmap - Translate product roadmaps and feature requests into models, workflow diagrams, user stories, acceptance criteria, and other suitable artefacts - Collaborate with other TPOs, architects, UI/UX, and team leads to drive requirements through the design phase - Identify and coordinate cross-component dependencies throughout the development process - Work with product management, development, and other departments to actively remove obstacles blocking progress and ensure initiatives are tracking to schedule - Prioritize and refine your team(s) backlog - Attend daily stand-ups, backlog refinement, sprint planning, demos, retrospectives and other team meetings with your agile team(s) - Create work estimates, track progress, and report status in the form of burn up/down charts - Understand the design, business logic, and technical architecture of their platform components and how those components interact with the rest of the platform - Serve as primary product expert (functional, not technical) for the components for which you are responsible   About You:   - Degree in engineering, computer science or related technical field - 3-5 years of experience as an IT product manager or product owner - Hands on experience with backend services - Experience with Agile and Scrum development methodologies - Ability to communicate effectively with both technical and non-technical individuals - Experience with either SaaS, messaging platform(s) or data integration for enterprise markets - Experience drive cross-team initiatives and collaborate with stakeholders across the organization - Experience managing a remote team supporting a broader initiative - Strong requirement elicitation, analysis, use case modelling, workflow design and documentation skills  - Experience planning, monitoring, and reporting on project status (potentially for multiple initiatives/teams)
Job ID
GRDV1026
Location : Name (EN)
London, UK