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As a valued member of our Support Team, you will be the face and voice of Global Relay Inc. Through your knowledge, charisma, and dedication, you will help ensure our client’s email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem solving skills to truly shine. The Global Relay Support Team works with some of the biggest names in the financial industry, providing leading archiving and messaging services. You’ll be involved in supporting their requirements on a day-to-day basis, enhancing or troubleshooting their technical environments and configurations and liaising with other customer facing teams to optimize customer usage of our systems. So, if you enjoy getting to the bottom of technical issues, sifting around server logs, configuring software or troubleshooting an Exchange environment, this is the opportunity for you! Your Job: - Provide first class customer service for Global Relay’s clients: handling customer calls, identifying customer needs, answering customer inquiries, and following up with customers on service issues - Email message delivery support and troubleshooting including SMTP Errors and NDR’s, analyzing headers, server log tracing, and DNS issues - Archive configuration of Microsoft Exchange and other hosted email platforms including Office 365 and Google Apps - Troubleshoot Exchange configuration issues with IT professionals, such as Exchange journaling and Active Directory integration - Support the archival configuration of various systems, including Microsoft Teams, Skype for Business, Slack, Refinitiv, Bloomberg®, Zoom and most social media platforms - Assist in the testing of new systems, features and services - Contribute to the continued growth of the team; helping to implement documentation, policies, and procedures - Provide support for Global Relay’s Messaging platforms - Complete technical requests and changes related to customers’ archiving setup and configuration About You: - Previous experience in technical support and/or helpdesk (Email hosting / archiving experience preferred) and a minimum of 2 years of customer facing assistance - Minimum of 2 years of experience in SaaS Implementations preferred, but not essential - Must be able to clearly document issues and outline the resolution to support cases - Strong working knowledge of the Internet in general, with an understanding of various protocols such as SMTP, DNS, TELNET, and OpenSSL - A conceptual and technical understanding of email delivery, including how to interpret headers - Experience with network troubleshooting and internet connectivity - Ability to read, write, and speak English fluently, communicating complex technical problems and solutions to end users of all skill levels - A self-starter who can work independently as well as in a team environment with minimal supervision - Experience supporting IM applications on Windows, OSX, iOS and Android - Adaptive and a strong willingness to learn while working in a fast-paced environment - Ability to exercise good judgment and discretion with confidential information - Understanding of the setup and components of various mail servers such as Google Apps, Microsoft 365, MS Exchange, Notes, Sendmail, Exim, and Postfix would be an asset - MCP,MTA, CCNA, or similar certification would be an asset
Job ID
GRTS180
Location : Name (EN)
Vancouver, BC
  As a valued member of our Support Team, you will be the face and voice of Global Relay Inc. Through your knowledge, charisma, and dedication, you will help ensure our client’s email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem solving skills to truly shine. The Global Relay Support Team works with some of the biggest names in the financial industry, providing leading archiving and messaging services. You’ll be involved in supporting their requirements on a day-to-day basis, enhancing or troubleshooting their technical environments and configurations and liaising with other customer facing teams to optimize customer usage of our systems. So, if you enjoy getting to the bottom of technical issues, sifting around server logs, configuring software or troubleshooting an Exchange environment, this is the opportunity for you! Your Job: - Provide first class customer service for Global Relay’s clients: handling customer calls, identifying customer needs, answering customer inquiries, and following up with customers on service issues - Email message delivery support and troubleshooting including SMTP Errors and NDR’s, analyzing headers, server log tracing, and DNS issues - Archive configuration of Microsoft Exchange and other hosted email platforms including Office 365 and Google Apps - Troubleshoot Exchange configuration issues with IT professionals, such as Exchange journaling and Active Directory integration - Support the archival configuration of various systems, including Microsoft Teams, Skype for Business, Slack, Refinitiv, Bloomberg®, Zoom and most social media platforms - Assist in the testing of new systems, features and services - Contribute to the continued growth of the team; helping to implement documentation, policies, and procedures - Provide support for Global Relay’s Messaging platforms - Complete technical requests and changes related to customers’ archiving setup and configuration About You: - Previous experience in technical support and/or helpdesk (Email hosting / archiving experience preferred) and a minimum of 2 years of customer facing assistance - Minimum of 2 years of experience in SaaS Implementations preferred, but not essential - Must be able to clearly document issues and outline the resolution to support cases - Strong working knowledge of the Internet in general, with an understanding of various protocols such as SMTP, DNS, TELNET, and OpenSSL - A conceptual and technical understanding of email delivery, including how to interpret headers - Experience with network troubleshooting and internet connectivity - Ability to read, write, and speak English fluently, communicating complex technical problems and solutions to end users of all skill levels - A self-starter who can work independently as well as in a team environment with minimal supervision - Experience supporting IM applications on Windows, OSX, iOS and Android - Adaptive and a strong willingness to learn while working in a fast-paced environment - Ability to exercise good judgment and discretion with confidential information - Understanding of the setup and components of various mail servers such as Google Apps, Microsoft 365, MS Exchange, Notes, Sendmail, Exim, and Postfix would be an asset MCP,MTA, CCNA, or similar certification would be an asset
Job ID
GRTS183
Location : Name (EN)
London, UK
As a valued member of our Support Team, you will be the face and voice of Global Relay Inc. Through your knowledge, charisma, and dedication, you will help ensure our client’s email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem solving skills to truly shine. The Global Relay Support Team works with some of the biggest names in the financial industry, providing leading archiving and messaging services. You’ll be involved in supporting their requirements on a day-to-day basis, enhancing or troubleshooting their technical environments and configurations and liaising with other customer facing teams to optimize customer usage of our systems. So, if you enjoy getting to the bottom of technical issues, sifting around server logs, configuring software or troubleshooting an Exchange environment, this is the opportunity for you! Your Job: - Provide first class customer service for Global Relay’s clients: handling customer calls, identifying customer needs, answering customer inquiries, and following up with customers on service issues - Email message delivery support and troubleshooting including SMTP Errors and NDR’s, analyzing headers, server log tracing, and DNS issues - Archive configuration of Microsoft Exchange and other hosted email platforms including Office 365 and Google Apps - Troubleshoot Exchange configuration issues with IT professionals, such as Exchange journaling and Active Directory integration - Support the archival configuration of various systems, including Microsoft Teams, Skype for Business, Slack, Refinitiv, Bloomberg®, Zoom and most social media platforms - Assist in the testing of new systems, features and services - Contribute to the continued growth of the team; helping to implement documentation, policies, and procedures - Provide support for Global Relay’s Messaging platforms - Complete technical requests and changes related to customers’ archiving setup and configuration About You: - Previous experience in technical support and/or helpdesk (Email hosting / archiving experience preferred) and a minimum of 2 years of customer facing assistance - Minimum of 2 years of experience in SaaS Implementations preferred, but not essential - Must be able to clearly document issues and outline the resolution to support cases - Strong working knowledge of the Internet in general, with an understanding of various protocols such as SMTP, DNS, TELNET, and OpenSSL - A conceptual and technical understanding of email delivery, including how to interpret headers - Experience with network troubleshooting and internet connectivity - Ability to read, write, and speak English fluently, communicating complex technical problems and solutions to end users of all skill levels - A self-starter who can work independently as well as in a team environment with minimal supervision - Experience supporting IM applications on Windows, OSX, iOS and Android - Adaptive and a strong willingness to learn while working in a fast-paced environment - Ability to exercise good judgment and discretion with confidential information - Understanding of the setup and components of various mail servers such as Google Apps, Microsoft 365, MS Exchange, Notes, Sendmail, Exim, and Postfix would be an asset - MCP,MTA, CCNA, or similar certification would be an asset
Job ID
GRTS188
Location : Name (EN)
Ottawa, ON
As a valued member of our Support Team, you will be the face and voice of Global Relay Inc. Through your knowledge, charisma, and dedication, you will help ensure our client’s email and archiving environments are running smoothly. This role puts you in the front seat with new challenges to conquer each and every day, allowing your troubleshooting and creative problem solving skills to truly shine. The Global Relay Support Team works with some of the biggest names in the financial industry, providing leading archiving and messaging services. You’ll be involved in supporting their requirements on a day-to-day basis, enhancing or troubleshooting their technical environments and configurations and liaising with other customer facing teams to optimize customer usage of our systems. So, if you enjoy getting to the bottom of technical issues, sifting around server logs, configuring software or troubleshooting an Exchange environment, this is the opportunity for you! Your Job: - Provide first class customer service for Global Relay’s clients: handling customer calls, identifying customer needs, answering customer inquiries, and following up with customers on service issues - Email message delivery support and troubleshooting including SMTP Errors and NDR’s, analyzing headers, server log tracing, and DNS issues - Archive configuration of Microsoft Exchange and other hosted email platforms including Office 365 and Google Apps - Troubleshoot Exchange configuration issues with IT professionals, such as Exchange journaling and Active Directory integration - Support the archival configuration of various systems, including Microsoft Teams, Skype for Business, Slack, Refinitiv, Bloomberg®, Zoom and most social media platforms - Assist in the testing of new systems, features and services - Contribute to the continued growth of the team; helping to implement documentation, policies, and procedures - Provide support for Global Relay’s Messaging platforms - Complete technical requests and changes related to customers’ archiving setup and configuration About You: - Previous experience in technical support and/or helpdesk (Email hosting / archiving experience preferred) and a minimum of 2 years of customer facing assistance - Minimum of 2 years of experience in SaaS Implementations preferred, but not essential - Must be able to clearly document issues and outline the resolution to support cases - Strong working knowledge of the Internet in general, with an understanding of various protocols such as SMTP, DNS, TELNET, and OpenSSL - A conceptual and technical understanding of email delivery, including how to interpret headers - Experience with network troubleshooting and internet connectivity - Ability to read, write, and speak English fluently, communicating complex technical problems and solutions to end users of all skill levels - A self-starter who can work independently as well as in a team environment with minimal supervision - Experience supporting IM applications on Windows, OSX, iOS and Android - Adaptive and a strong willingness to learn while working in a fast-paced environment - Ability to exercise good judgment and discretion with confidential information - Understanding of the setup and components of various mail servers such as Google Apps, Microsoft 365, MS Exchange, Notes, Sendmail, Exim, and Postfix would be an asset - MCP,MTA, CCNA, or similar certification would be an asset
Job ID
GRTS192
Location : Name (EN)
New York, NY
This is a great opportunity for an experienced Technical Writer to join our team.   Our Technical Communication team is dedicated to user advocacy and user success.   To this end, the Technical Writer will work with us to create a diverse set of user assistance content, purpose-built to empower users to master the concepts and tasks specific to their job.   The successful candidate will create user and configuration guides, online help, reference cards, release and maintenance notifications, training material, FAQs, overviews, microcontent, snippets, video scripts, API/developer documentation, and other relevant artifacts.   The candidate must also have experience with a range of content delivery tools, so we can tailor material to a range of technical aptitudes, learning styles, and use cases.   Your Job:   - Create high quality user assistance material and/or training content in support of Global Relay’s solutions - Contribute to the corporate technical documentation style, voice, and requirements - Enforce our corporate style and voice on all user assistance artifacts - Interact with subject matter experts to compile comprehensive, user-centric content - Keep abreast of trends and technology in technical communication with an eye to implement them at Global Relay - Ensure the successful completion of all user content required for each product release or upgrade, including secondary and complementary material - Research tools and methodologies to advance the quality of content and its production - Advocate for the user in design and stakeholder meetings   About You:   - Degree/Diploma in English, technical writing, computer science, or related field - Minimum of five years technical writing experience with solid portfolio - API and/or CMS experience to help us expand the delivery of our content - Working knowledge of the following: - Microsoft Office Suite - Online documentation tools, e.g. Flare - Knowledge base authoring tools, e.g. Salesforce Knowledge - Email campaign tools, e.g. ConstantContact, HubSpot - Graphic editing tools - e.g. Illustrator, Visio, Photoshop, Snaggit - and Adobe Acrobat - CSS and HTML - Experience using process tools to manage projects and broadcast progress, e.g. Jira - Understanding of adult education fundamentals - Excellent oral and written communication skills - Strong interpersonal skills to work effectively with internal customers, subject matter experts, all levels of management, and peers   Nice to Haves:   - Script writing experience - Copywriting proficiency - Writing for UI knowledge - Coding know-how - Structured language familiarity
Job ID
GRDV990
Location : Name (EN)
Vancouver, BC
Global Relay Message is Global Relay’s purpose-built messaging platform for the financial services industry. The Unified Communications is a collaborative customer facing role that provides an opportunity to work with Global Relay teams, prospects, and customers to accelerate the deployment and adoption of Global Relay Message.   As the subject matter expert for Global Relay Message, responsibilities include promoting the service in Global Relay’s existing customer base, developing strategies to increase adoption, and overseeing implementation.   Your Job:   - Increasing adoption of Global Relay Message amongst Global Relay’s existing customers and prospective customers - Partnering with Global Relay customer facing teams to create marketing communications - Communicating the features, benefits and value of Global Relay Message - Providing world class service in handling and resolving customer enquiries - Working with customers to increase product usage - Collecting customer feedback for product enhancements - Setting customer expectations, communicating internally to ensure tasks are on schedule, and offering suggestions to increase onboarding efficacy - Meeting and exceeding company targets for adoption and usage   About You:   - Minimum 2 years’ experience in a professional office environment or equivalent customer service - Previous experience in a sales/retail environment - Aptitude to learn and speak to technology-related subject matter - Proven ability to listen, record key points in a conversation, seek solutions, and respond with clarity - Outstanding organizational skills and attention to detail - Ability to convey enthusiasm, energy and sincerity in telephone interactions    
Job ID
GRBD270
Location : Name (EN)
New York, NY
Global Relay's enterprise applications have a substantial footprint in the messaging & archiving space for compliance. This role provides an excellent opportunity to help solve tough problems and create great experiences that have a significant impact on our customers. We are looking for a UX Designer who champions our users in all phases of the product management cycle. From context and problem framing all the way through to the delivery of meaningful solutions. You will conduct research to understand our customers’ problems, work with the business to understand their needs, collaborate with UI designers and developers to design the final product. Your Job: - Advocate for our customers by gaining a deep understanding of their work and the challenges they face - Be a key partner to stakeholders and product management in helping to come up with approaches that work – you’re not here to just “gather” requirements - Proactively apply research techniques that are appropriate to the problem being addressed - Concept, prototype, validate, fine-tune and present design solutions - Communicate those solutions to our developers in an agile software development environment - Create sketches, flows, wireframes and other design artifacts - Help identify and leverage metrics to drive product management and measure success - Guide and coach other designers and non-designers to uplift their design thinking capabilities - Join a diverse team using modern tools About You: - 3+ years’ experience doing user experience design for web, desktop or mobile applications - A portfolio showing your UX process and how it resulted in products that people love - Experience with a range of tools and the willingness to adopt to new tools as needed - Excellent verbal and written communication skills - Ability to multi-task and keep organized in a dynamic environment - Very good understanding of web technologies - Empathy, intellectual curiosity and openness to learn about compliance in finance - Experience in an Enterprise business environment is definitely an asset To Apply: - Think you're a great fit for this job? Apply today with your cover letter and resume in one PDF document. - Applications without portfolio will not be considered. - If your portfolio is protected, include password in the cover letter or resume. - No phone calls please. Applicants must be eligible to work in Canada.  
Job ID
GRDV883
Location : Name (EN)
Vancouver, BC
  Global Relay is looking for a VMware Systems Administrator to join our growing IT Infrastructure team. As the VMware Subject-Matter-Expert (SME), you will assist the Sys Admin Team in the implementation, deployment, management, strategic planning, integration, and deployments pertaining to Global Relay’s VMware infrastructure and tools.    You will work closely with all members of the IT Operations team to continuously design, evolve, build, and ensure the integration, manageability, and security of highly available virtualized systems and applications. Working closely with other teams, you will ensure that the current and future Global Relay’s virtual infrastructure’s design integrates with other technologies such as storage, networks, containerization, and any and all systems and services.   Your Job:   - Evaluate, recommend, and implement VMware technologies to ensure the highest level of availability, scalability and performance of Global Relay virtualized infrastructure - Function as the SME in provisioning / lifecycle management of hypervisors, VMware support and management tools - Evaluate, identify, and implement safeguards to the virtualized infrastructure designed to minimize potential risks to Global Relay’s business interests - Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible - Manage and administer incident, problem, and service request (ticket) queues - Assist in the provisioning of virtual servers, including installation, configuration, and maintenance of operating systems - Work closely with Operations and Development teams to identify, troubleshoot, diagnose, and correct system related issues as they arise - Participate in formulating and implementing innovative techniques for achieving and maintaining a high level of client satisfaction in conjunction with organizational effectiveness - Provide leadership in strategic planning initiatives as well as selection, installation, operationalizing, and ongoing support of virtualized infrastructure enhancements - Participate and support change management activities (CAB) - Participate in and offer guidance toward the creation of documentation including: Runbooks, how-to user guides & technical how-to support guides, and Method of Procedures (MoP) - Support and evolve the monitoring and reviewing of system dashboards and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible - Cross-train and mentor junior System Administrators to ensure knowledge transfer - Provide Tier 3/Engineering support for all Systems Administration, escalated incidents or problem related items - Define and present business cases for approval - Define and execute VMware related project plans   About You:   - Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields - Minimum of 5+ years’ experience as a VMWare systems administrator in an Enterprise environment - Extensive experience with vSphere, vCenter, and vSAN - Extensive experience with advanced VM performance troubleshooting - Experience with the implementation of advanced capacity management strategies - Previous experience with vRealize Operations Manager, vRealize Log Insight, VMware Orchestrator - Proficiency in scripting languages such as PowerCLI and Python - Solid understanding of networking/firewall concepts and their role within an application development environment - Ability to provide leadership and mentorship to team members - Ability to work both independently and in team environments - Must be available after hours and / or weekends for emergency related work, service impacting incident resolution, or maintenance that is required during maintenance windows (outside of regular business hours)  
Job ID
GROP270
Location : Name (EN)
Vancouver, BC
The Windows Systems Administrator – L2 is a key member of the IT Operations team and works closely with our other Windows System Administrators, the Unix Systems Administrators, and the Cyber Security Operations Center (CSOC).   The Senior Windows Systems Administrator is responsible to manage and support our Microsoft Windows environment(s), both within the Windows environments supporting our SaaS Product offerings as well as the Corporate Windows Services such as Exchange, Active Directory, and Desktop Management (GPO, SCCM, MDT, MSI re-packaging).   These responsibilities require independent and team-based analyses, initiative, good judgment, great communication, problem solving, and the ability to deliver work with minimal supervision.   Your Job:   - Administer corporate Active Directory and Microsoft Exchange environments, act as a SME for other internal and client facing AD & Exchange deployments - Develop, implement, and manage desktop management policies related to securing desktops, applying group policies, and deploying software - Update documentation, write new procedures, and detail Exchange and Active Directory configurations - Deliver timely and high quality incident resolution and post-incident analysis focusing on root cause, prevention, and knowledge transfer - Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments - Respond in a timely manner to Support and Operations cases related to Exchange, AD or other Windows Server issues - Ensure all Windows systems operate with a high service availability - Ensure that the corporate services adhere to our Business Continuity and Disaster Recovery Programs   About You:   - Minimum 5 years of direct experience with Exchange and at least 10 years of overall experience in IT administration and advanced computer support - Technology infrastructure design, implementation and management including Microsoft Active Directory, DNS, DHCP, LDAP, MDT, and SCCM - Ability to monitor, test and analyze system activities to ensure maximum performance, efficiency, and availability - Ability to analyze system usage and plan for growth or increases in system capacity - Ability to identify and resolve problems affecting systems performance, efficiency, and availability in a timely manner - Ability to assess the need for any system reconfigurations (minor or significant) - Extensive knowledge of Microsoft Exchange including experience with mailbox server failover and cluster management - Extensive knowledge of Windows server, Active Directory, DNS, DHCP, DFS, DFS-R, File and Print Services, and GPO validation, management, and implementation - Knowledge of Microsoft Exchange PowerShell commands needed to manage Exchange features, roles, mailboxes, performance and troubleshooting - Extensive knowledge of PowerShell and ability to use in support of automation - Comfortable with Microsoft Office applications including Microsoft Project and Visio with knowledge of Office Outlook features, configuration and troubleshooting - Experience with troubleshooting & resolving complex technical problems, writes reports and creates documentation processes and procedures - Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment - Comfortable working under pressure in a fast-paced environment  - Excellent interpersonal and communication skills in both verbal and written English - Strong organization skill and initiatives - Resourcefulness in problem solving abilities - Knowledge of IP phone systems would be considered an asset - Microsoft MCSA, A+, or MTA certification would be considered an asset
Job ID
GROP246
Location : Name (EN)
London, UK
The Windows Systems Administrator – L2 is a key member of the IT Operations team and works closely with our other Windows System Administrators, the Unix Systems Administrators, and the Cyber Security Operations Center (CSOC).   The Senior Windows Systems Administrator is responsible to manage and support our Microsoft Windows environment(s), both within the Windows environments supporting our SaaS Product offerings as well as the Corporate Windows Services such as Exchange, Active Directory, and Desktop Management (GPO, SCCM, MDT, MSI re-packaging).   These responsibilities require independent and team-based analyses, initiative, good judgment, great communication, problem solving, and the ability to deliver work with minimal supervision.   Your Job:   - Administer corporate Active Directory and Microsoft Exchange environments, act as a SME for other internal and client facing AD & Exchange deployments - Develop, implement, and manage desktop management policies related to securing desktops, applying group policies, and deploying software - Update documentation, write new procedures, and detail Exchange and Active Directory configurations - Deliver timely and high quality incident resolution and post-incident analysis focusing on root cause, prevention, and knowledge transfer - Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments - Respond in a timely manner to Support and Operations cases related to Exchange, AD or other Windows Server issues - Ensure all Windows systems operate with a high service availability - Ensure that the corporate services adhere to our Business Continuity and Disaster Recovery Programs   About You:   - Minimum 5 years of direct experience with Exchange and at least 10 years of overall experience in IT administration and advanced computer support - Technology infrastructure design, implementation and management including Microsoft Active Directory, DNS, DHCP, LDAP, MDT, and SCCM - Ability to monitor, test and analyze system activities to ensure maximum performance, efficiency, and availability - Ability to analyze system usage and plan for growth or increases in system capacity - Ability to identify and resolve problems affecting systems performance, efficiency, and availability in a timely manner - Ability to assess the need for any system reconfigurations (minor or significant) - Extensive knowledge of Microsoft Exchange including experience with mailbox server failover and cluster management - Extensive knowledge of Windows server, Active Directory, DNS, DHCP, DFS, DFS-R, File and Print Services, and GPO validation, management, and implementation - Knowledge of Microsoft Exchange PowerShell commands needed to manage Exchange features, roles, mailboxes, performance and troubleshooting - Extensive knowledge of PowerShell and ability to use in support of automation - Comfortable with Microsoft Office applications including Microsoft Project and Visio with knowledge of Office Outlook features, configuration and troubleshooting - Experience with troubleshooting & resolving complex technical problems, writes reports and creates documentation processes and procedures - Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment - Comfortable working under pressure in a fast-paced environment  - Excellent interpersonal and communication skills in both verbal and written English - Strong organization skill and initiatives - Resourcefulness in problem solving abilities - Knowledge of IP phone systems would be considered an asset - Microsoft MCSA, A+, or MTA certification would be considered an asset
Job ID
GROP260
Location : Name (EN)
Vancouver, BC