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This is a business development role focused on new accounts. The successful candidate will be responsible for driving the sales cycle from end to end. Working closely with other company departments, the successful candidate will work primarily with prospective customers to interpret their requirements and communicate effective solutions.   Your Job: - Develop and maintain strong relationships with prospective customers in Global Relay’s target markets - Determine and qualify opportunities for Global Relay services - Gather customer requirements and competitively position Global Relay services - Manage opportunities through the sales cycle and close new business to increase revenue - Leverage existing relationships to introduce and promote Global Relay services - Provide services demonstrations to key stakeholders - Negotiate and participate in the contractual process to ensure closure of opportunities - Ability to manage complex business and technical relationships - Attend industry events, such as regional & national compliance conferences About You: - Minimum 2-5 years’ experience in sales or business development role - Experience selling Cloud Services into financial services and insurance verticals - Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs - Build effective and collaborative relationships with the key decision-makers and C Suite (CIO/CTO/CCO/CFO) executives within the prospect organizations - Proven ability to listen, effectively understand a situation, carefully record key points in a conversation, seek solutions, and respond with clarity in all circumstances including challenging situations - Willingness to travel to industry events and conferences  - Outstanding organizational skills and attention to detail are essential - Previous direct experience with Salesforce or another CRM system is an asset
Job ID
GRBD238
Location : Name (EN)
London, UK
This is a business development role focused on new accounts. The successful candidate will be responsible for driving the sales cycle from end to end. Working closely with other company departments, the successful candidate will work primarily with prospective customers to interpret their requirements and communicate effective solutions.   Your Job:   - Develop and maintain strong relationships with prospective customers in Global Relay’s target markets - Determine and qualify opportunities for Global Relay services - Gather customer requirements and competitively position Global Relay services - Manage opportunities through the sales cycle and close new business to increase revenue - Leverage existing relationships to introduce and promote Global Relay services - Provide services demonstrations to key stakeholders - Negotiate and participate in the contractual process to ensure closure of opportunities - Ability to manage complex business and technical relationships - Attend industry events, such as regional & national compliance conferences   About You: - Minimum 2-5 years’ experience in sales or business development role - Experience selling Cloud Services into financial services and insurance verticals - Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs - Build effective and collaborative relationships with the key decision-makers and C Suite (CIO/CTO/CCO/CFO) executives within the prospect organizations - Proven ability to listen, effectively understand a situation, carefully record key points in a conversation, seek solutions, and respond with clarity in all circumstances including challenging situations - Willingness to travel to industry events and conferences  - Outstanding organizational skills and attention to detail are essential - Previous direct experience with Salesforce or another CRM system is an asset
Job ID
GRBD240
Location : Name (EN)
CA-ON-Toronto
  This is a business development role focused on new accounts in the Midwest Region. The successful candidate will be responsible for driving the sales cycle from end to end. Working closely with other company departments, the successful candidate will work primarily with prospective customers to interpret their requirements and communicate effective solutions in order to drive revenue growth.     Your Job:   - Develop and maintain strong relationships with prospective customers in Global Relay’s Midwest target markets - Determine and qualify opportunities for Global Relay services - Gather customer requirements and competitively position Global Relay services - Manage opportunities through the sales cycle and close new business to increase revenue - Leverage existing relationships to introduce and promote Global Relay services - Provide services demonstrations to key stakeholders - Negotiate and participate in the contractual process to ensure closure of opportunities - Ability to manage complex business and technical relationships - Attend industry events, such as Regional & National Compliance Conferences   About You:   - Minimum 2-5 years’ experience in sales or business development role - Experience selling Cloud Services into financial services, insurance & commodities (i.e. Energy) - Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs - Understanding of the energy industry is an asset - Build effective and collaborative relationships with the key decision-makers and C Suite (CIO/CTO/CCO/CFO) executives within the prospect organizations - Proven ability to listen, effectively understand a situation, carefully record key points in a conversation, seek solutions, and respond with clarity in all circumstances including challenging situations - Willingness to travel to industry events and conferences  - Outstanding organizational skills and attention to detail are essential - Previous direct experience with Salesforce or another CRM system is an asset  
Job ID
GRBD251
Location : Name (EN)
Chicago, IL
  This is a business development role focused on new accounts in the Northeast Region. The successful candidate will be responsible for driving the sales cycle from end to end. Working closely with other company departments, the successful candidate will work primarily with prospective customers to interpret their requirements and communicate effective solutions.    Your Job:   - Develop and maintain strong relationships with prospective customers in Global Relay’s Northeast target markets - Determine and qualify opportunities for Global Relay services - Gather customer requirements and competitively position Global Relay services - Manage opportunities through the sales cycle and close new business to increase revenue - Leverage existing relationships to introduce and promote Global Relay services - Provide services demonstrations to key stakeholders - Negotiate and participate in the contractual process to ensure closure of opportunities - Ability to manage complex business and technical relationships - Attend industry events, such as Regional & National Compliance Conferences   About You:   - Minimum 2-5 years’ experience in sales or business development role - Experience selling Cloud Services into financial services and insurance verticals - Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs - Build effective and collaborative relationships with the key decision-makers and C Suite (CIO/CTO/CCO/CFO) executives within the prospect organizations - Proven ability to listen, effectively understand a situation, carefully record key points in a conversation, seek solutions, and respond with clarity in all circumstances including challenging situations - Willingness to travel to industry events and conferences  - Outstanding organizational skills and attention to detail are essential - Previous direct experience with Salesforce or another CRM system is an asset  
Job ID
GRBD268
Location : Name (EN)
New York, NY
  This is a business development role focused on new accounts in the Northeast Region. The successful candidate will be responsible for driving the sales cycle from end to end. Working closely with other company departments, the successful candidate will work primarily with prospective customers to interpret their requirements and communicate effective solutions.    Your Job:   - Develop and maintain strong relationships with prospective customers in Global Relay’s Northeast target markets - Determine and qualify opportunities for Global Relay services - Gather customer requirements and competitively position Global Relay services - Manage opportunities through the sales cycle and close new business to increase revenue - Leverage existing relationships to introduce and promote Global Relay services - Provide services demonstrations to key stakeholders - Negotiate and participate in the contractual process to ensure closure of opportunities - Ability to manage complex business and technical relationships - Attend industry events, such as Regional & National Compliance Conferences   About You:   - Minimum 2-5 years’ experience in sales or business development role - Experience selling Cloud Services into financial services and insurance verticals - Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs - Build effective and collaborative relationships with the key decision-makers and C Suite (CIO/CTO/CCO/CFO) executives within the prospect organizations - Proven ability to listen, effectively understand a situation, carefully record key points in a conversation, seek solutions, and respond with clarity in all circumstances including challenging situations - Willingness to travel to industry events and conferences  - Outstanding organizational skills and attention to detail are essential - Previous direct experience with Salesforce or another CRM system is an asset  
Job ID
GRBD242
Location : Name (EN)
New York, NY
  This is a business development role focused on new accounts in the Northeast Region. The successful candidate will be responsible for driving the sales cycle from end to end. Working closely with other company departments, the successful candidate will work primarily with prospective customers to interpret their requirements and communicate effective solutions.    Your Job:   - Develop and maintain strong relationships with prospective customers in Global Relay’s Northeast target markets - Determine and qualify opportunities for Global Relay services - Gather customer requirements and competitively position Global Relay services - Manage opportunities through the sales cycle and close new business to increase revenue - Leverage existing relationships to introduce and promote Global Relay services - Provide services demonstrations to key stakeholders - Negotiate and participate in the contractual process to ensure closure of opportunities - Ability to manage complex business and technical relationships - Attend industry events, such as Regional & National Compliance Conferences   About You:   - Minimum 2-5 years’ experience in sales or business development role - Experience selling Cloud Services into financial services and insurance verticals - Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs - Build effective and collaborative relationships with the key decision-makers and C Suite (CIO/CTO/CCO/CFO) executives within the prospect organizations - Proven ability to listen, effectively understand a situation, carefully record key points in a conversation, seek solutions, and respond with clarity in all circumstances including challenging situations - Willingness to travel to industry events and conferences  - Outstanding organizational skills and attention to detail are essential - Previous direct experience with Salesforce or another CRM system is an asset  
Job ID
GRBD241
Location : Name (EN)
New York, NY
The Partners team works to promote sales and provide operational support for channel partners. The Administrative Assistant - Partners Program provides support to the Partners team to ensure smooth day to day operations. Responsibilities will mainly be in post-sales and accounting reconciliations of resold customers. Additional responsibilities may include responding to resold partner inquiries, data entry, and monthly reporting.     Your Job: - Monthly Account reconciliation of invoices from partners - Assist and coordinate Partner Program business development activities by setting up phone calls, demonstrations, training sessions, webinars and various correspondences between partners - Coordinating with Global Relay’s Provisioning, Support, Accounting, Training and Legal teams to promptly respond to partner/customer inquiries and questions - Maintain up-to-date customer and reseller pipeline information and data entry in Salesforce.com - Ensure partner processes are updated on internal Wiki - Follow-up on inbound partner inquiries, sales demo inquiries and product questions - Compose correspondence to customers and Partners, coordinate meetings, circulate agendas and training and marketing material - Various other duties as projects arise About You: - Post-secondary education complemented by relevant work experience or training - Excellent English communication skills, interpersonal, presentation and listening skills - Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook) - Exceptional time-management and organizational & prioritizing skills with great attention to detail is essential - Comfortable working with technology and computers and demonstrates the ability to learn new software quickly - Strong work ethic with a willingness to multi-task and flexible to take on varied responsibilities - Ability to exercise tact and discretion and can be entrusted with confidential information - Good judgment to proactively and independently solve problems and make decisions - Goal-oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning; comfortable working under pressure in a fast-paced environment - A friendly, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity - Previous experience with SalesForce or other CRM system is an asset
Job ID
GRBD264
Location : Name (EN)
Vancouver, BC
We are looking for a talented Administrative Assistant to join our growing UK team and help represent Global Relay in providing support to our customers and clients worldwide.   The Administration team is responsible for front-end client support by answering inquiries and directing them to appropriate parties, as well as providing assistance and support for Global Relay team members in daily office operations and activities. This is a great opportunity for a detail-oriented professional with superb customer service skills. Your Job:   - Perform administrative duties such as phone operation, visitor greeting, data entry, filing, and mail distribution - Greet clients and guests and make sure they are taken care of and adhere to office procedures - Perform administrative duties in SalesForce CRM software such as data entry, client file updates, and ensuring data accuracy - Assist with coordination of meetings, events, and conferences held on site, including booking meeting rooms, organizing meeting details/agendas, and ensuring that required equipment/tools are in place - Prepare correspondence such as memos and letters to accompany shipments to other Global Relay offices, and distribute incoming deliveries and faxes appropriately - Ensure that office equipment is running smoothly and arrange for equipment repairs and maintenance as needed - Maintain inventory of office supplies and ensure that supplies are ordered on time - Maintain office appearance and cleanliness   About You:   - Diploma/certificate in office administration, complemented by relevant work experience - Ability to speak and write English fluently and possess excellent interpersonal and communication skills with exceptional telephone etiquette - Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook) - Strong work ethic with a willingness to multi-task and be flexible to take on varied responsibilities - Exceptional time-management, organizational, and prioritizing skills with great attention to detail - Ability to exercise tact and discretion, and can be entrusted with confidential information - Good judgment to proactively and independently solve problems and make decisions - Goal oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning - Comfortable working under pressure in a fast-paced environment - Proven ability to handle challenging situations with integrity, empathy and sincerity - A friendly, “can-do” attitude and customer-focused approach   Sound like you? Apply today with your cover letter and resume in one PDF document. No phone calls please; applicants must be eligible to work in the United Kingdom.
Job ID
GRGA149
Location : Name (EN)
London, UK
  Do you love working with customers, have superb problem-solving or troubleshooting skills, and excellent attention to detail? Are you curious in nature, self-motivated, and take pride in your work? Join the Data Services team as an Administrative Assistant!   Data Services specializes in regulatory audit and ediscovery litigation support requests and ensures that historical data from a customer’s legacy solution is migrated into Global Relay Archive.  We are currently looking for analytical candidates with solid administrative experience and technical aptitude to join our bright, diligent and dynamic team.   The Administrative Assistant is a customer service role that focuses on requests related to data going in and out of customer archives as well as assisting customers with the management of that data. You will become a subject matter expert in data management and related services (e.g. Data Imports, Data Exports) within financial and compliance-regulated industries.   Your Job:   - Provide exceptional first-class assistance while helping customers manage their data within their archive - Perform project coordination and administrative duties such as answering phone and email requests, CRM data entry, and billing - Organize, analyze and validate data, reports and agreements - Escalate urgent customer issues, bugs, and requests (analyzing, summarizing, and proposing plan of action) - Present solutions to our customers' needs based on Global Relay’s policies, procedures and technologies - Must be available for the occasional evening or holiday shift to ensure 7x24x365 department coverage   About You:   - 1-3 years’ experience in a dynamic office environment preferred - Post-secondary education; undergraduate degree or equivalent experience - Previous legal, technical, and/or business communication required - Previous administration experience with the ability to manage multiple projects simultaneously - Ability to write and speak English fluently, with strong editing skills - Possess excellent problem-solving skills, organizational skills, and a keen eye for detail - Ability to exercise strong judgment, tact, and discretion, and can be entrusted with confidential information - Results-driven, self-motivated, and able to work well in a team and with minimal supervision - Strong technical aptitude and an appetite for continuous learning and self-improvement - Intermediate experience in Microsoft Office, specifically Excel and Outlook - Intermediate technical/desktop trouble-shooting skills and computer proficiency - Proven ability to self-manage and prioritize, while working on multiple projects concurrently - Experience in supporting software for Fortune 500 or other large companies is desirable  
Job ID
GRED234
Location : Name (EN)
Vancouver, BC
  Do you love working with customers, have superb problem-solving or troubleshooting skills, and excellent attention to detail? Are you curious in nature, self-motivated, and take pride in your work? Join the Data Services team as an Administrative Assistant!   Data Services specializes in regulatory audit and ediscovery litigation support requests and ensures that historical data from a customer’s legacy solution is migrated into Global Relay Archive. We are currently looking for analytical candidates with solid administrative experience and technical aptitude to join our bright, diligent and dynamic team.   The Administrative Assistant, Data Services (Evening Shift) is a customer service role that focuses on requests related to data going in and out of customer archives as well as assisting customers with the management of that data. You will become a subject matter expert in data management and related services (e.g. Data Imports, Data Exports) within financial and compliance-regulated industries.   Your Job:   - Provide exceptional first-class assistance to customers during evening hours (1:30pm -10:00pm) while helping them manage the data within their archive - Perform project coordination and administrative duties such as answering phone and email requests, CRM data entry, and billing - Organize, analyze and validate data, reports and agreements - Escalate urgent customer issues, bugs, and requests (analyzing, summarizing, and proposing plan of action) - Present solutions to our customers' needs based on Global Relay’s policies, procedures and technologies - Must be available for the occasional holiday shift to ensure 7x24x365 department coverage   About You:   - 1-3 years’ experience in a dynamic office environment preferred - Post-secondary education; undergraduate degree or equivalent experience - Previous legal, technical, and/or business communication required - Previous administration experience with the ability to manage multiple projects simultaneously - Ability to write and speak English fluently, with strong editing skills - Possess excellent problem-solving skills, organizational skills, and a keen eye for detail - Ability to exercise strong judgment, tact, and discretion, and can be entrusted with confidential information - Results-driven, self-motivated, and able to work well in a team and with minimal supervision - Strong technical aptitude and an appetite for continuous learning and self-improvement - Intermediate experience in Microsoft Office, specifically Excel and Outlook - Intermediate technical/desktop trouble-shooting skills and computer proficiency - Proven ability to self-manage and prioritize, while working on multiple projects concurrently - Experience in supporting software for Fortune 500 or other large companies is desirable  
Job ID
GRED242
Location : Name (EN)
Vancouver, BC
The Technical Support team helps ensure that Global Relay's services run smoothly for all customers. Our team is available 24x7 to quickly help our customers get to the bottom of every technical issue via troubleshooting and creative problem solving.   As an Administrative Assistant on the Support team, you will provide prompt and courteous frontline support to Global Relay’s customers and systems support staff.   You will contribute to the Technical Support team by: - Completing user management requests and user support issues. - Reviewing legal documents. - Triaging incoming support tickets to determine problem severity in accordance with Service Level Agreements (SLA). - Verifying the identity of client representatives. - Honing your great communication skills in an exciting, fast-paced environment. This is an outstanding opportunity for those looking to begin their career in the tech industry. Your Job:   - Communicate with customers about changes to their authorized contacts - Conduct online presence investigation and data collection (legal / government filings) - Provide user administration support for Global Relay’s systems and platforms - Use Salesforce and Jira to effectively manage all requests and incidents - Triage inbound Support tickets, including authorizing requests and gathering information - Assist with Enterprise Support duties, including reporting and user import requests - Manage Global Relay status page requests - Manage social media archiving changes - Update in-house Support Home Page incident and information management   About You:   - Minimum of 1 to 2 years of experience in a customer facing service/support role - Excellent attention to detail and ability to work within defined legal policies and procedures - Able to map an individual’s contact information to their organizational role - Excellent time management skills - Strong written and verbal communication in English - Salesforce and Confluence(Jira) experience desired, but not essential - Basic understanding of networks, email systems and their respective technologies an asset
Job ID
GRTS179
Location : Name (EN)
Vancouver, BC
The Technical Support team helps ensure that Global Relay's services run smoothly for all customers. Our team is available 24x7 to quickly help our customers get to the bottom of every technical issue via troubleshooting and creative problem solving.   As an Administrative Assistant on the Support team, you will provide prompt and courteous frontline support to Global Relay’s customers and systems support staff.   You will contribute to the Technical Support team by: - Completing user management requests and user support issues. - Reviewing legal documents. - Triaging incoming support tickets to determine problem severity in accordance with Service Level Agreements (SLA). - Verifying the identity of client representatives. - Honing your great communication skills in an exciting, fast-paced environment. This is an outstanding opportunity for those looking to begin their career in the tech industry. Your Job:   - Communicate with customers about changes to their authorized contacts - Conduct online presence investigation and data collection (legal / government filings) - Provide user administration support for Global Relay’s systems and platforms - Use Salesforce and Jira to effectively manage all requests and incidents - Triage inbound Support tickets, including authorizing requests and gathering information - Assist with Enterprise Support duties, including reporting and user import requests - Manage Global Relay status page requests - Manage social media archiving changes - Update in-house Support Home Page incident and information management   About You:   - Minimum of 1 to 2 years of experience in a customer facing service/support role - Excellent attention to detail and ability to work within defined legal policies and procedures - Able to map an individual’s contact information to their organizational role - Excellent time management skills - Strong written and verbal communication in English - Salesforce and Confluence(Jira) experience desired, but not essential - Basic understanding of networks, email systems and their respective technologies an asset
Job ID
GRTS185
Location : Name (EN)
Halifax, NS
Global Relay delivers enterprise services to 23,000 customers in 90 countries, including 22 of the top 25 global banks. Area Product Managers assume business ownership of specific business or technical areas of a Global Relay Product. Area Product Managers develop a strong technical understanding for their area as well as engage closely with Strategic Product Managers to understand the market and how to add value to their area in line with Global Relay’s Common Platform strategy.   The Area Product Manager will work closely with their peers to define stand-alone and cross-cutting features and capabilities for their product area and product. Area Product Managers may also directly manage Technical Program Managers working on major components of their product area.   Success Looks Like This:   - Understanding the product area and how it fits into the larger product to provide business value to our core markets - Understanding our core markets and customer business problems in their area and propose intelligent solutions to the problems with the business - Collaborating with the Strategic Product Manager to define and align the roadmap covering their service area with the strategic roadmap covering the product - Defining and prioritizing business needs to be addressed and the requirements at an Epic level that define the whole solution - Collaborating effectively with Technical Program Managers, Architects, and Development to break work down into small increments that can be released to market - Communicating the business value of features/solution in their service area to the business and customers - Managing and mentoring direct reports in their service area as they define and prioritize requirements, plan and monitor projects, and coordinate activities across teams and departments   Your Job:   - Remaining knowledgeable about Global Relay’s market, competitive solutions, and business opportunities - Working directly with customers/prospects to understand what they need to be able to do with Global Relay services to be successful in their jobs - Serving as primary product expert (functional, not technical) for the product area for which they are responsible - Developing and maintaining product roadmap and backlog for their product area that is aligned with the strategic platform roadmap and backlog - Assembling requirements into releases and be able to justify the business value of their product priorities - Clearly defining project objectives for the development team - Communicating scope requirements within Global Relay using the most suitable format, including themes, initiatives, epics, user stories, workflows, use cases, narratives, and other appropriate methods - Ensuring mapping of user stories and epics to features, market problems, and value propositions - Coordinating cross-product dependencies within the Product Management team - Managing the product lifecycle including managing successful product launches and product end-of-life - Supporting marketing, sales, and support through leading the development and maintenance of various technical marketing collateral - Managing direct reports by conducting one-on-ones, reviews, coaching/training, and ensuring appropriate workload   About You:   - 3-5 years of product management experience for a SaaS or enterprise software company - Ability to effectively interface with customers and all stakeholders within the organization - Experience with cross-functional teams that include engineering, sales, and marketing staff is required - Strong technical background is required - Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills - Strong business analysis skills - Strong problem solving skills along with excellent verbal and written communication skills - Experience working in a Lean/Agile development environment is an asset
Job ID
GRDV860
Location : Name (EN)
London, UK
We are looking for a new member to join our Product Management team and they will be responsible for researching and defining enhancements, features, and upgrades to Global Relay reporting services. They will ensure our services solve real-world problems.   The Area Product Manager – Customer Portal assumes business ownership of the Customer Portal, its micro containers, workflows, and customer facing API portal area of Global Relay Products. Area Product Managers develop a strong technical understanding for their area as well as engage closely with Strategic Product Managers to understand the market and how to add value to their area in line with Global Relay’s Common Platform strategy.   Area Product Managers develop a strong technical understanding for their area as well as engage closely with Strategic Product Managers to understand the market and how to add value to their area in line with Global Relay’s Common Platform strategy.   The Area Product Manager will work closely with their peers to define stand-alone and cross-cutting features and capabilities for their product area and product. Area Product Managers may also directly manage Technical Program Managers working on major components of their product area.   Success Looks Like This:   - Understand your product area and how it fits into the larger product to provide business value to our core markets - Understand our core markets and customer business problems in your area and propose intelligent solutions to the problems with the business - Communicate and provide a solid understanding of micro services, Kubernetes, containers, event-driven workflows, and customer facing APIs - Collaborate with the Strategic Product Manager to define and align the roadmap covering their service area with the strategic roadmap covering the product - Define and prioritize business needs to be addressed and the requirements at an Epic level that define the whole solution - Collaborate effectively with Technical Program Managers, Architects, and Development to break work down into small increments that can be released to market - Communicate the business value of features/solution in your service area to the business and customers - Manage and mentor direct reports in your product area as you define and prioritize requirements, plan and monitor projects, and coordinate activities across teams and departments   Your Job:   - Remain knowledgeable about Global Relay’s market, competitive solutions, and business opportunities - Ability to clearly define and deliver micro services, containers, and internal workflows that will be built using API provided by the same services - Work directly with customers/prospects to understand what they need to be able to do with Global Relay services to be successful in their jobs - Serve as primary product expert (functional, not technical) for the product area for which you are responsible - Develop and maintain product roadmap and backlog for your product area that is aligned with the strategic platform roadmap and backlog - Assemble requirements into releases and be able to justify the business value of your product priorities - Clearly define project objectives for the development team - Communicate scope requirements within Global Relay using the most suitable format, including themes, initiatives, epics, user stories, workflows, use cases, narratives, and other appropriate methods - Ensure mapping of user stories and epics to features, market problems, and value propositions - Coordinate cross-product dependencies within the Product Management team - Manage the product lifecycle including managing successful product launches and product end-of-life - Support marketing, sales, and support through leading the development and maintenance of various technical marketing collateral - Manage your direct reports by conducting one-on-ones, reviews, coaching/training, and ensuring appropriate workload   About You:   - 5-7 years of product management, Product Owner experience for a SaaS, or enterprise-level software company - 5-7 years of customer portal, workflows, and API management experience for a SaaS, or enterprise-level company - 5-7 years of micro services, micro front end, and Kubernetes experience - Experience in building/maintaining customer portals, including the internal flows and processes - Experience in defining and delivering external customer facing APIs - Ability to effectively interface & communicate with customers and all stakeholders within the organization - Strong technical background is required - Strong requirement elicitation, analysis, domain modelling, use case modeling, workflow design, and documentation skills - Strong business analysis skills - Strong problem solving skills along with excellent verbal and written communication skills - Must have experience with cross-functional teams that include engineering, sales, and marketing staff - Working knowledge of Lean/Agile, DevOps, and traditional SDLC methodologies
Job ID
GRDV727
Location : Name (EN)
London, UK
Reporting to the Manager, Financial Reporting & Tax, the Assistant Tax Manager is responsible for the oversight of Global Relay’s dynamic tax function. This newly created role has incredible growth potential for someone ready to proactively manage the increasing complexity of Global Relay’s domestic and international tax requirements. As Global Relay continues to grow, the Assistant Tax Manager will play an instrumental role in designing, implementing and refining all tax related processes and controls of the organization. Global Relay’s subject matter expert in everything tax, the Assistant Tax Manager will have involvement in a vast scope of responsibilities ranging from tax planning to tax compliance for both the direct and indirect tax functions, which are international in scope. In the future, the Assistant Tax Manager will have an opportunity to play an instrumental role in developing and expanding Global Relay’s tax team.   Your Job:   - Lead the preparation and primary review of Global Relay’s portfolio of interim and year-end corporate tax provisions for multiple entities in various jurisdictions, including: Canada, the United States, and the United Kingdom - Ensure the timely and accurate preparation and submission of domestic and international information returns (e.g., T5, NR4, and NR6) and various corporate franchise taxes throughout the United States - Responsible for providing corporate tax return information to external consultants and performing comprehensive review of deliverables thereof - Work closely with the finance team and external consultants to drive processes related to the Scientific Research & Experimental Development (‘SR&ED’) and Research & Development Expenditure Credit (‘RDEC’) programs, ensuring completeness and accuracy of capturing information required for such claims - Manage both the documentation and implementation of transfer pricing strategies and policies for Canadian and foreign subsidiary entities, including performing modelling and engaging with external consultants when necessary - Own the financial reporting impact of corporate taxes including the recognition of corporate tax expense and disclosure within Global Relay’s financial statements, book-to-tax analyses, and financial statement recognition and presentation of the SR&ED and RDEC programs - Manage taxation related audit queries and information requests - Stay current with relevant Canadian and international tax law, trends, and developments - Identify and assist with global tax planning strategies in conjunction with the Manager, Financial Reporting & Tax, Chief Financial Officer, and external consultants - Perform ad hoc tax analysis on tax implications of transactions as needed - Manage compliance of sales tax, use tax, GST/HST, PST, and VAT returns in Canada, the United States, and the United Kingdom - Oversee the complete and accurate application of Global Relay’s sales tax collection and reporting requirements - Monitor sales tax nexus thresholds and perform detailed research of when sales tax nexus has been breached - Own the sales taxability conclusions for Global Relay’s nuanced product offering by performing thorough research and exercising strong problem solving skills when assessing state and local sales tax legislation against Global Relay’s facts and circumstances - Champion the recent implementation of a sales tax engine (Avalara), including designing and optimizing processes to drive efficiency and accuracy of sales tax collection, reporting and remittance - Manage all tax related inquiries (internal and external) and maintain all tax documentation related to the taxability of services such as tax residency, and exemption certificates and other artefacts - Participate in ad hoc tax, accounting and finance projects, analyses and initiatives when required   About You:   - A minimum of 4 years in tax experience in an accounting firm and/or industry. Experience in indirect tax is not mandatory for this role but would be an asset - Chartered Professional Accountant (‘CPA’) with at least 2 years of post-designation experience - Completion of the In-depth Tax Course would be an asset - Comprehensive knowledge and application of Canadian corporate tax rules - Familiarity with United States and United Kingdom corporate tax rules is an asset - Knowledge of Accounting Standards for Private Enterprise (‘ASPE’) - Proven track record in team management, including coaching and providing feedback to work prepared by junior members of staff - Excellent analytical and problem solving abilities - Exceptional organizational skills with the ability to multi-task, prioritize, and time-manage - Impeccable accuracy with numbers and high attention to detail - Expert proficiency with Excel, with advanced knowledge of Word and PowerPoint - Excellent telephone etiquette and ability to write clear, concise and formal business communications - Ability to exercise tact and discretion and to be entrusted with confidential information - Ability to work independently as well as within a team with minimal supervision - Familiarity with Avalara’s AvaTax sales tax engine is an asset
Job ID
GRAC150
Location : Name (EN)
Vancouver, BC
Working closely with Sales Representatives and routinely with other company departments including accounting, customer training and support, the successful candidate will work primarily with prospective customers, interpreting their requirements and communicating solutions, as well as assisting with the introduction and follow-up on new products and features.   Your Job: - Customer outreach, providing contact with existing client base to ensure service satisfaction and to promote up-to-date knowledge of Global Relay features and overall retention - Provide world class service in handling and resolving customer inquiries and issues - Receive and incorporate feedback into Global Relay’s business performance - Assist the Sales team in effective post-sale follow-up and targets - Assemble, coordinate and distribute Marketing and Sales-related documents and materials - Assist customers in the selection of features and access to available services - Process customer requests for changes in service and add-on service purchases   About You: - Minimum 2 years' experience in a professional office environment or an equivalent customer service role - Previous experience in a sales/retail environment - Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs - Build effective and collaborative relationships with the key decision-makers and C Suite (CIO/CTO/CCO/CFO) executives within the prospect organizations - Aptitude to learn and speak to technology-related subject matter - Proven ability to listen, effectively understand a situation, carefully record key points in a conversation, seek solutions, and respond with clarity in all circumstances including challenging situations - Outstanding organizational skills and attention to detail are essential - Ability to convey enthusiasm, energy and sincerity in telephone interactions
Job ID
GRBD206
Location : Name (EN)
New York, NY
As a C# Developer at Global Relay, you’ll be using leading edge technologies to deliver SaaS solutions that are used by millions to capture and archive instant messages from a variety of sources. You also get to solve scalability and high availability problems in big data environments. At Global Relay we are continuously pushing the boundaries of C# technology.   This is an opportunity to work alongside some of the best C# developers in Vancouver and apply your craft in an environment that encourages creative thinking and autonomy. Our software is developed by small, focused agile teams of developers and QA. We encourage our developers to think beyond a single component to build complete system solutions. Challenge yourself by learning new technologies, and apply your skills across our different projects and application domains. If you are intelligent, creative, have integrity, and communicate with candor, then you will fit in around here.   Your Job:   - Work as part of an agile development team to write C# code for enterprise services - Write unit and integration tests for your C# code - Design, in collaboration with the team and the Technical Program Manager, software to satisfy our business requirements - Collaborate with Software Development Engineers in Test (SDETs) in development of test cases for C# code - Develop deployment systems for C# based systems - Document code and document detail designs - Collaborate with the team and the Technical Program Manager on user story generation and refinement - Help resolve issues with production systems - Participate in knowledge sharing activities with colleagues   About You:   - You are an energetic, driven, passionate developer with: - C# development experience - Experience with test driven development - Experience with continuous integration systems such as Jenkins - Experience with any of the following is an asset: - Building Enterprise applications - Network protocols such as HTTP, TLS, TCP - Service oriented architecture including Thrift, REST, and JSON - SQL and non-SQL databases such as MS SQL, PostgreSQL, MongoDB - Kafka and ZooKeeper - Building scalable, multi-threaded applications and services - API development experience in service and resource-oriented architectures - Python, Java, or C++ - Security in an Enterprise Environment - Installation and deployment technologies such as MSI/WiX or Ansible
Job ID
GRDV917
Location : Name (EN)
Vancouver, BC
The Channel Partner Representative’s main responsibility is to promote, maintain and solicit Partner relationships to increase revenue through Channel Partners. The Channel Partner Representative will work with resellers to provide operational support to the resellers in order to increase revenue. Responsibilities will include providing demonstrations and sales calls to potential customers. Providing partners with sales training and marketing materials and to maintain an ongoing mutual relationship. Your Job:   - Assist with Channel Partner business development - Provide demonstrations, sales calls and partner training to Channel Partners and prospective customers - Respond to incoming potential partner inquiries - Manage day to day inquiries from Partners and resold customers - Proactively contact partners to provide support, marketing, updates on products, and promote sales - Compose and respond to inquiries from Customers and Partners by coordinating with Global Relay’s Provisioning, Support, Accounting, Training, and Legal teams and ensure all questions have been responded to in a timely manner - Maintain up to date partner and customer pipeline information in Salesforce.com - Support and promote partner marketing activities and events - Work with Data Services, Accounting, and Support teams on the follow through and completion of all resold customer terminations - Work with major partners on marketing initiatives and create marketing materials to promote sales - Work with Global Relay’s Marketing team to provide resource materials for partners to distribute - Proactively look for, reach out, and sign up potential partners through different streams to bring in revenue About You: - Post-Secondary education complemented by relevant work experience or training is preferred - Strong verbal and written communication skills, interpersonal and listening skills - Excellent customer service and presentation skills - Proficient in Microsoft Office Applications (Word, Excel, PowerPoint & Outlook) - Exceptional time-management, organizational and prioritizing skills with great attention to detail is essential - Comfortable working with technology and computers and demonstrates ability to learn new software quickly - Strong work ethic with a willingness to multi-task and flexible to take on varied responsibilities - Ability to exercise tact and discretion and can be entrusted with confidential information - Good judgment to proactively and independently solve problems and make decisions - Goal-oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning - Comfortable working under pressure in a fast-paced environment - A friendly, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations - Previous experience with SalesForce or other CRM system is an asset
Job ID
GRBD273
Location : Name (EN)
Vancouver, BC
Global Relay Message is Global Relay’s purpose-built Instant Messaging and text communication platform for regulated industries. The Message Community Specialist is a collaborative customer facing role that provides an opportunity to work with Global Relay teams, prospects, and customers to accelerate the deployment and adoption of Global Relay Message. As the subject matter expert for Global Relay Message, responsibilities include promoting the service in Global Relay’s existing customer base, developing strategies to increase adoption, overseeing implementation, and providing exceptional customer support. You will understand your customers’ business objectives and gather customer feedback while working with internal teams to help align the product roadmap Our Value Proposition: Global Relay provides a one stop shop solution for IM, Voice and Texting through a single platform while ensuring all communication remains compliant in the world’s leading archive. Safely collaborate with your community anywhere anytime all from one app. Your Job: - Increase adoption of Global Relay Message amongst Global Relay’s existing customers and prospective customers - Educate customers on the value proposition of Global Relay Message throughout the entire sales and adoption cycle - Work with teammates to create marketing communications and content - Communicate the features, benefits and value of Global Relay Message - Provide world class service in handling and resolving customer enquiries - Work with customers to increase product usage - Serve as the voice of the customer to drive continuous improvement across the product - Set customer expectations, communicate internally to ensure tasks are on schedule, and offer suggestions to increase onboarding efficiency - Meet and exceed company targets for adoption and usage   About You:   - Minimum 2 years of experience in a professional office environment or equivalent customer service - Previous experience in a sales/financial environment - Aptitude to learn and speak to technology-related subject matter - Proven ability to listen, record key points in a conversation, seek solutions, and respond with clarity - Outstanding organizational skills and attention to detail - Natural drive for growth and innovation - Ability to convey enthusiasm, energy and sincerity in telephone interactions
Job ID
GRBD261
Location : Name (EN)
Vancouver, BC
Global Relay Message is Global Relay’s purpose-built Instant Messaging and text communication platform for regulated industries. The Message Community Specialist is a collaborative customer facing role that provides an opportunity to work with Global Relay teams, prospects, and customers to accelerate the deployment and adoption of Global Relay Message. As the subject matter expert for Global Relay Message, responsibilities include promoting the service in Global Relay’s existing customer base, developing strategies to increase adoption, overseeing implementation, and providing exceptional customer support. You will understand your customers’ business objectives and gather customer feedback while working with internal teams to help align the product roadmap Our Value Proposition: Global Relay provides a one stop shop solution for IM, Voice and Texting through a single platform while ensuring all communication remains compliant in the world’s leading archive. Safely collaborate with your community anywhere anytime all from one app. Your Job: - Increase adoption of Global Relay Message amongst Global Relay’s existing customers and prospective customers - Educate customers on the value proposition of Global Relay Message throughout the entire sales and adoption cycle - Work with teammates to create marketing communications and content - Communicate the features, benefits and value of Global Relay Message - Provide world class service in handling and resolving customer enquiries - Work with customers to increase product usage - Serve as the voice of the customer to drive continuous improvement across the product - Set customer expectations, communicate internally to ensure tasks are on schedule, and offer suggestions to increase onboarding efficiency - Meet and exceed company targets for adoption and usage   About You:   - Minimum 2 years of experience in a professional office environment or equivalent customer service - Previous experience in a sales/financial environment - Aptitude to learn and speak to technology-related subject matter - Proven ability to listen, record key points in a conversation, seek solutions, and respond with clarity - Outstanding organizational skills and attention to detail - Natural drive for growth and innovation - Ability to convey enthusiasm, energy and sincerity in telephone interactions
Job ID
GRBD266
Location : Name (EN)
Chicago, IL