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We are looking for a Corporate IT Manager to join our growing IT Infrastructure team. If that is you, you will be responsible for assisting in engineering, long-term strategies, planning, integration, and deployments pertaining to the corporate Windows environment, as well as other corporate IT services.   You will work closely with all members of the IT Operations team to continuously design, evolve, build, and ensure the integration, manageability, and security of highly available Windows services, IT systems and applications. Working closely with other units, you will ensure that the design of Global Relay’s corporate IT environment integrates with other technologies such as storage, virtualization, containerization, and all systems and services. You will be a resource to the Development, Operations, and Service teams as well as other initiatives in support of Global Relay’s interests.   Your Job:   - Develop, engineer, and implement long term strategies for the corporate Windows services and IT environment - Implement enhanced monitoring, functional testing, and system analysis automation to ensure maximum performance, efficiency, and availability of corporate IT services - Work closely with your colleagues within the Operations team and users to identify, troubleshoot, diagnose, and correct system related issues as they arise - Continually monitor, analyze, and report on system usage and plan for growth or increases in system capacity as neededDeliver timely and high quality work on incident resolution and post-incident analysis focusing on root cause analysis, problem prevention, and knowledge sharingImplement and maintain Problem Management methodologies in order to resolve any chronic or known issues  affecting systems performance, efficiency, and availability - Develop and implement strategies for providing proactive support resulting in high service availability - Develop automation strategies for accelerated provisioning and configurations of devices and services - Assess the need for any IT architecture or system re-architecture or reconfigurations (minor or significant) - Ensure that all Corporate services adhere to Global Relay’s Business Continuity and Disaster Recovery Programs - Wherever possible, implement the automation of security patching, software updates,  license compliance, and user password resets - Ensure all systems operate securely following Global Relay’s security guidelines - Develop training programs for onboarding new team members - Provide mentorship and leadership for your team   About You:   - Minimum 8 years of relevant professional work experience and domain knowledge in supporting an enterprise Windows environment - Minimum 8 years of relevant experience supervising and leading a team - Minimum 8 year’s experience with Enterprise Windows design and implementation - Knowledge and experience in the fundamentals of Windows Systems Administration and supporting tools - AD, ADFS, DHCP, LDAP, DFS, Server, Hyper-V, Core, GPO, SCCM, SCOM, MDT, DNS, networking, storage, clustering, VB Script - In depth knowledge of current Windows information technology systems, infrastructures, and technologies including network integration - Knowledge of Microsoft Exchange PowerShell commands needed to manage Exchange features, roles, mailboxes, performance and troubleshooting - Experience with managing, administrating, and maintaining MS Exchange high availability cluster - Excellent leadership skills and proven work experience as a team lead in an Enterprise environment - Demonstrate solid written and verbal communication skills, and  a willingness to present/share knowledge and information - Experience with troubleshooting & resolving complex technical problems and the ability to create relevant reporting and/or process, procedure, and runbook documentation - Experience in supporting asset, inventory and vendor warranty (RMA) management - Comfortable working under pressure in a fast-paced environment - Strong organization skills and initiative - Knowledge of IP phone systems, Linux and collaboration tools would be considered an asset - Applicants with Microsoft MCSE, MCSA, MCP, A+, or MTA certification will be prioritized - ITIL Fundamentals, working with service levels, and knowledge in various ITSM tools will be considered an asset - Must be available after hours and/or weekends for emergency or on-call related work supporting any service impacting incidents and their resolution including any scheduled maintenance activities that occur during maintenance windows (outside of regular business hours)  
Job ID
GROP266
Location : Name (EN)
Vancouver, BC
The Desktop Support Specialist L2 – Linux, provides enhanced technical and end-user support for desktop workstations, client-server based desktop applications and all corporately provisioned devices, for all staff, with a significant focus on Linux, Ubuntu, and Landscape.    General responsibilities include but are not limited to: timely troubleshooting and resolution of any hardware problems on desktop workstations, wireless devices including laptops, tablets, cell phones, printers, plotters, and projectors as well as application software, and operating systems. The on-going support and maintenance of computers and applicable equipment over its complete life cycle for company hardware, software, and periphery components.   Troubleshooting and maintenance of internal corporate support systems and the on-going development and maintenance of desktop-related systems such as automated desktop provisioning.  The ability to provide enhanced support to non-windows based desktop operating systems such as Ubuntu is required. Knowledge and enhanced experience working with ticketing and desktop management applications and systems.   These responsibilities require both independent and team-based investigation, initiative, good judgment, good communication and problem solving skills as well as the ability to work within a team or with minimal supervision.    Desktop Support Specialists are required to provide support and coverage as required. In the event coverage is needed for any statutory holiday, a day in-lieu is provided.    Your Job:   - Timely and high quality delivery of corporate services and assets such as the provisioning and setup of employee hardware (desktop, laptop, mobile device, workstation, and workspace), Microsoft Office, Microsoft Exchange, Microsoft Active Directory and overall management of corporate assets - Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software for both local and remote users - Investigation, diagnoses, troubleshooting, administration and final resolution of all assigned work relating to supported: operating systems, desktop applications, hardware, and peripherals including but not limited to Windows (7, 8, 10), Microsoft Office Suite, Anti-Virus, Adobe, Sales Force, AirWatch, Boxer, iOS, Ubuntu, VirtualBox, Corporate Mobile Devices, Tablets - Timely resolution of desktop workstation network related issues - Create and maintain a well-organized inventory list and storage area of all equipment and parts - Perform any necessary upgrades on systems to ensure their longevity - Assist in maintaining internal systems including IP telephone system and telephone peripherals - Tickets and ticketing system including: creation, administration, action, and closure of assigned work request tickets - Evolution and support of the desktop deployment automation tool suite - Active Directory support as needed in support of resolution of end-user desktop or operating system related issues - Updating and enhancing internal procedures and ensuring that all documentation, runbooks, knowledge base (kb) articles, project plans, business cases, and Method of Procedures (MoPs) are up to date - Ability to contribute to team strategy discussions About You:   - A post-secondary degree or diploma in Information Technology Management with experience supporting desktop computing needs within a networked environment, or equivalent combination of education, training and experience - 3-5 years’ experience building, troubleshooting, and repairing desktops and laptops in an enterprise environment - 3-5 years’ knowledge of, and experience with Linux operating system specifically Ubuntu distro - Extensive experience with and knowledge supporting Canonical Landscape - Extensive experience and knowledge of additional operating systems and associated hardware including Microsoft Windows 10, Apple products, iOS, OSx, and Android - Demonstrated knowledge of Microsoft Active Directory and Group Policy management in a managed desktop environment including Ubuntu and MAC AD integration - Enhanced knowledge and working experience with end-user applications including: AntiVirus, SalesForce, Microsoft Exchange, Microsoft Office Suite and related applications such as Outlook, Visio and Project - Working knowledge of VMware virtualization, both client and server - Enhanced experience with scripting (PowerShell) and zero-touch desktop deployments - Enhanced knowledge and experience with Desktop Support Management tools such as GPO, SCCM, and/or SCOM - Full understanding of local area networking and the setup and configuration of end user devices, such as desktops, printers, wireless access points and other wireless devices - Demonstrated ability to learn quickly and work both collaboratively in a team environment as well as independently in an effective and organized manner, within a complex and challenging environment - Ability to prioritize assigned workload and respond quickly to critical issues - Comfortable working under pressure in a fast-paced setting - Excellent interpersonal and communication skills in both verbal and written English - Highly resourceful with good problem-solving abilities and an enthusiastic commitment to continual learning including CI/CD  
Job ID
GROP263
Location : Name (EN)
Vancouver, BC
  The Kubernetes Systems Administrator – L3, is responsible for assisting with infrastructure design, service maintenance and upgrades, implementation and maintenance of supportive tooling and automation, as well as incident troubleshooting and resolution. The incumbent will work closely within the IT Operations team to continually build, enhance, and maintain our highly available on-prem Kubernetes infrastructure.   Your Job:   - Assist in the design (major or incremental) of Kubernetes infrastructure - Assist in the provisioning of Kubernetes infrastructure - Identify, troubleshoot, diagnose, and correct systems related issues as they arise - Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible - Provide ongoing operational support and work closely with team members on issue resolution - Manage and administer incident, problem, and service request queues - Develop and maintain system use guides, run books, and other documentation as needed - Evaluate and determine opportunities for automation and implementation   About You: - Experienced managing Kubernetes infrastructure in self-hosted production environments - 3+ years of experience as a Systems Administrator preferably within a software development environment - Proficient at installing, configuring, and administering Kubernetes distributions - Experience with Docker containers, experience with other containerization technology is an asset - Solid understanding of both general and Kubernetes networking/firewall concepts and their role with regards to Kubernetes infrastructure and application delivery - Experience with complex IT infrastructure architecture planning, design, and implementation. - Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle - Previous experience working in an environment with formally structured IT Operational processes: work request ticket management, incident management, change management, and problem management - Proficiency in scripting languages such as Python, Ruby, Perl, and/or Bash - Ability to develop and maintain positive working relationships - Ability to work in a team environment and independently as needed - Ability to adapt to change and work well under pressure - Ability to multitask and manage numerous projects - Ability to take on internal operational initiatives as a prime or lead - Excellent communication, organizational, interpersonal, problem solving, and documentation skills - Experience running and supporting a global 24x7 internet based service or product is considered an asset - Service management certifications such as ITIL is considered an asset  
Job ID
GROP220
Location : Name (EN)
Vancouver, BC
Global Relay is looking for a Network Security Architect - L3 to join our growing IT Infrastructure team. You will assist the network Team Lead and Architect in engineering, long-term strategies, planning, integration, and deployments pertaining to network security.   Along with the network team, you will work closely with all members of the IT Operations team to continuously design, evolve, build, and ensure the integration, manageability, and security of highly available systems and applications. Working closely with other teams, you will ensure that the current and future Global Relay’s network security design integrate with other technologies such as storage, virtualization, containerization, and any and all systems and services. As a Network Security Architect, you will work closely with the CSOC team to ensure our network security infrastructure always meet their mandated security policies.   Your Job:   - Evaluate, recommend, and implement network security technologies to ensure the highest level of availability, scalability and performance of Global Relay networks, firewalls and applications - Evaluate, identify and implement safeguards to the network infrastructure designed to minimize potential risks to Global Relay’s business interests - Utilize ‘Systems Thinking’ to understand interdependencies both within the Network Security and Infrastructure, and throughout Global Relay’s interests - Work closely with Operations and Development teams to identify, troubleshoot, diagnose, and correct system related issues as they arise - Participate in formulating and implementing innovative techniques for achieving and maintaining a high level of client satisfaction in conjunction with organizational effectiveness - Collaborate with Operations and Development teams to identify opportunities for improved service, efficiency, security, and resiliency - Provide leadership in strategic planning initiatives as well as selection, installation, operationalizing, and ongoing support of infrastructure enhancements - Participate and support change management activities - Provide support to business users and key stakeholders as needed - Participate in and offer guidance toward the creation of documentation including: Runbooks, how-to user guides & technical how-to support guides, and Method of Procedures (MoP) - Support and evolve the monitoring and reviewing of system dashboards and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible - Identify, evaluate and make recommendations on opportunities for the implementation of automation - Responsible for project coordination for assigned projects or large scale initiatives - Provide Tier 3/Engineering support for all Systems Administration, escalated incidents or problem related items - Utilize acquired knowledge to balance user requirements, available resources, organizational goals and objectives while striving to maintain top quality client service - Define and present business cases for approval - Define and execute network related project plans   About You:   - Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields and a security certification (CISSP, CCSP, CISM, etc) - Minimum of 5+ years’ experience in a Network Security Architect capacity - Extensive experience with complex enterprise network security architecture planning, design, and implementation - Extensive experience in managing and designing different types of firewalls (hardware, software, distributed) - Extensive experience in engineering, architecting, and provisioning of Perimeter Security, IPS, IDS, Web Access Security Gateways, Advanced Threat Protection systems and services - Extensive knowledge of Data Center micro-segmentation security architecture and zero-trust security model - Extensive knowledge of cloud networking and associated security requirements for cloud configurations - Extensive knowledge of network and security protocols including IPSEC/SSL VPN’s, GRE, NAT, ACL, BGP, OSPF, MPLS, VXLAN, SD-WAN etc - Extensive experience with troubleshooting & resolving complex technical problems, management reporting, and documentation (how-to, processes and procedures, MoP) - Proven ability to self-manage and balance assigned work meeting deliverables as scheduled - Extensive experience with OpenSource software and/or service management tools and applications (OpenStack, OpenShift, Zabbix, JIRA, Confluence, Jenkins, etc) - Extensive experience with implementing and leveraging automation in the delivery of system administration responsibilities - Adaptability to work with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle - In-depth experience working in an environment with formally structured IT Operational processes, such as work request ticket management, incident management, change management, problem management, etc - Ability to take on internal operational initiatives as the owner and coordinator for projects or large scale items - ITSM Framework certifications such as ITIL, Sigma, SIAM or Methodology certifications such as Agile, Scrum, DevOps are considered a definite asset - Must be available after hours and/or weekends for emergency related work, service impacting incident resolution, or maintenance that is required during maintenance windows (outside of regular business hours)  
Job ID
GROP262
Location : Name (EN)
Vancouver, BC
We are looking for a Systems Administrator - L1 to join our growing Operations team to assist in server maintenance, application deployments, implementation and maintenance of IT Operations support tools. They will also be performing incident troubleshooting and resolution. The Systems Administrator will work closely within the IT Operations team to continually enhance, maintain, and support highly available systems and applications.   Your Job   - Identify, troubleshoot, diagnose, and correct systems related issues as they arise - Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible - Assist in the provisioning of virtual servers, including installation, configuration, and maintenance of operating systems - Provide ongoing operational support and work closely with team members on issue resolution - Manage and administer incident, problem, and service request queues - Develop and maintain system use guides, run books, and other documentation as needed   About You:   - 1-3 years of experience as a Systems Administrator preferably within a software development environment - In depth experience installing, configuring, and administering Linux operating systems - Experience with OpenSource software and/or service management tools and applications (Satellite, Puppet, Zabbix, etc.) - Previous experience working in an environment with formally structured IT Operational processes: work request ticket management, incident management, change management, problem management - Proficiency in scripting languages such as Python, Ruby, Perl, and/or Bash - Ability to develop and maintain positive working relationships - Ability to work in a team environment and independently as needed - Ability to adapt to change and work well under pressure - Ability to multitask and manage numerous projects - Ability to take on internal operational initiatives as a prime or lead - Excellent communication, organizational, interpersonal, problem solving, and documentation skills   Nice to Haves:   - Experience running and supporting a global 24x7 internet based service or product - Solid understanding of networking/firewall concepts and their role within an application development environment - Service management certifications such as ITIL
Job ID
GROP271
Location : Name (EN)
Vancouver, BC
We are looking for a Systems Administrator - L2 to join our growing Operations team to assist in server maintenance, application deployments, implementation and maintenance of IT Operations support tools. They will also be performing incident troubleshooting and resolution. The Systems Administrator will work closely within the IT Operations team to continually build, enhance, and maintain highly available systems and applications.   Your Job   - Identify, troubleshoot, diagnose, and correct systems related issues as they arise - Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible - Assist in the provisioning of virtual servers, including installation, configuration, and maintenance of operating systems - Provide ongoing operational support and work closely with team members on issue resolution - Manage and administer incident, problem, and service request queues - Develop and maintain system use guides, run books, and other documentation as needed   About You:   - 3-5 years of experience as a Systems Administrator preferably within a software development environment - In depth experience installing, configuring, and administering Linux operating systems - Experience with OpenSource software and/or service management tools and applications (Satellite, Puppet, Zabbix, etc.) - Previous experience working in an environment with formally structured IT Operational processes: work request ticket management, incident management, change management, problem management - Proficiency in scripting languages such as Python, Ruby, Perl, and/or Bash - Ability to develop and maintain positive working relationships - Ability to work in a team environment and independently as needed - Ability to adapt to change and work well under pressure - Ability to multitask and manage numerous projects - Ability to take on internal operational initiatives as a prime or lead - Excellent communication, organizational, interpersonal, problem solving, and documentation skills   Nice to Haves:   - Experience running and supporting a global 24x7 internet based service or product - Solid understanding of networking/firewall concepts and their role within an application development environment - Service management certifications such as ITIL
Job ID
GROP269
Location : Name (EN)
Vancouver, BC
  Global Relay is looking for a VMware Systems Administrator to join our growing IT Infrastructure team. As the VMware Subject-Matter-Expert (SME), you will assist the Sys Admin Team in the implementation, deployment, management, strategic planning, integration, and deployments pertaining to Global Relay’s VMware infrastructure and tools.    You will work closely with all members of the IT Operations team to continuously design, evolve, build, and ensure the integration, manageability, and security of highly available virtualized systems and applications. Working closely with other teams, you will ensure that the current and future Global Relay’s virtual infrastructure’s design integrates with other technologies such as storage, networks, containerization, and any and all systems and services.   Your Job:   - Evaluate, recommend, and implement VMware technologies to ensure the highest level of availability, scalability and performance of Global Relay virtualized infrastructure - Function as the SME in provisioning / lifecycle management of hypervisors, VMware support and management tools - Evaluate, identify, and implement safeguards to the virtualized infrastructure designed to minimize potential risks to Global Relay’s business interests - Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible - Manage and administer incident, problem, and service request (ticket) queues - Assist in the provisioning of virtual servers, including installation, configuration, and maintenance of operating systems - Work closely with Operations and Development teams to identify, troubleshoot, diagnose, and correct system related issues as they arise - Participate in formulating and implementing innovative techniques for achieving and maintaining a high level of client satisfaction in conjunction with organizational effectiveness - Provide leadership in strategic planning initiatives as well as selection, installation, operationalizing, and ongoing support of virtualized infrastructure enhancements - Participate and support change management activities (CAB) - Participate in and offer guidance toward the creation of documentation including: Runbooks, how-to user guides & technical how-to support guides, and Method of Procedures (MoP) - Support and evolve the monitoring and reviewing of system dashboards and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible - Cross-train and mentor junior System Administrators to ensure knowledge transfer - Provide Tier 3/Engineering support for all Systems Administration, escalated incidents or problem related items - Define and present business cases for approval - Define and execute VMware related project plans   About You:   - Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields - Minimum of 5+ years’ experience as a VMWare systems administrator in an Enterprise environment - Extensive experience with vSphere, vCenter, and vSAN - Extensive experience with advanced VM performance troubleshooting - Experience with the implementation of advanced capacity management strategies - Previous experience with vRealize Operations Manager, vRealize Log Insight, VMware Orchestrator - Proficiency in scripting languages such as PowerCLI and Python - Solid understanding of networking/firewall concepts and their role within an application development environment - Ability to provide leadership and mentorship to team members - Ability to work both independently and in team environments - Must be available after hours and / or weekends for emergency related work, service impacting incident resolution, or maintenance that is required during maintenance windows (outside of regular business hours)  
Job ID
GROP270
Location : Name (EN)
Vancouver, BC
The Windows Systems Administrator – L2 is a key member of the IT Operations team and works closely with our other Windows System Administrators, the Unix Systems Administrators, and the Cyber Security Operations Center (CSOC).   The Senior Windows Systems Administrator is responsible to manage and support our Microsoft Windows environment(s), both within the Windows environments supporting our SaaS Product offerings as well as the Corporate Windows Services such as Exchange, Active Directory, and Desktop Management (GPO, SCCM, MDT, MSI re-packaging).   These responsibilities require independent and team-based analyses, initiative, good judgment, great communication, problem solving, and the ability to deliver work with minimal supervision.   Your Job:   - Administer corporate Active Directory and Microsoft Exchange environments, act as a SME for other internal and client facing AD & Exchange deployments - Develop, implement, and manage desktop management policies related to securing desktops, applying group policies, and deploying software - Update documentation, write new procedures, and detail Exchange and Active Directory configurations - Deliver timely and high quality incident resolution and post-incident analysis focusing on root cause, prevention, and knowledge transfer - Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments - Respond in a timely manner to Support and Operations cases related to Exchange, AD or other Windows Server issues - Ensure all Windows systems operate with a high service availability - Ensure that the corporate services adhere to our Business Continuity and Disaster Recovery Programs   About You:   - Minimum 5 years of direct experience with Exchange and at least 10 years of overall experience in IT administration and advanced computer support - Technology infrastructure design, implementation and management including Microsoft Active Directory, DNS, DHCP, LDAP, MDT, and SCCM - Ability to monitor, test and analyze system activities to ensure maximum performance, efficiency, and availability - Ability to analyze system usage and plan for growth or increases in system capacity - Ability to identify and resolve problems affecting systems performance, efficiency, and availability in a timely manner - Ability to assess the need for any system reconfigurations (minor or significant) - Extensive knowledge of Microsoft Exchange including experience with mailbox server failover and cluster management - Extensive knowledge of Windows server, Active Directory, DNS, DHCP, DFS, DFS-R, File and Print Services, and GPO validation, management, and implementation - Knowledge of Microsoft Exchange PowerShell commands needed to manage Exchange features, roles, mailboxes, performance and troubleshooting - Extensive knowledge of PowerShell and ability to use in support of automation - Comfortable with Microsoft Office applications including Microsoft Project and Visio with knowledge of Office Outlook features, configuration and troubleshooting - Experience with troubleshooting & resolving complex technical problems, writes reports and creates documentation processes and procedures - Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment - Comfortable working under pressure in a fast-paced environment  - Excellent interpersonal and communication skills in both verbal and written English - Strong organization skill and initiatives - Resourcefulness in problem solving abilities - Knowledge of IP phone systems would be considered an asset - Microsoft MCSA, A+, or MTA certification would be considered an asset
Job ID
GROP260
Location : Name (EN)
Vancouver, BC